Application Analyst and Microsoft support
Top Benefits
About the role
"From here, we see far!" The vision of the Port of Québec? To be a port recognized by citizens for its responsible land management, respect for the environment, and protection of biodiversity, while positioning itself as a global leader in implementing sustainable supply chains that serve a more resilient economy. With just over 100 employees, the Port prioritizes sustainable development, community engagement, and innovation, while also ensuring the well-being of its team. It offers a stimulating work environment full of challenges, allowing for work-life balance. The Port provides opportunities for professional development, flexible schedules, a health program, and a friendly work atmosphere enhanced by various social activities. **The use of the masculine form is intended solely to simplify the text.
JOB DESCRIPTION
Reporting to the Director, Technology Infrastructure and IT Services, the Application Analyst provides second-level support for the applications under their responsibility. The incumbent acts as a key resource for users, power users, and internal teams to analyze, qualify, and resolve application incidents and service requests requiring functional or technical analysis. The Application Analyst also contributes to the evolution, configuration, and adoption of assigned systems, while participating in document management initiatives, particularly related to SharePoint governance, information organization, and business unit support.
RESPONSIBILITIES
Second-Level Application Support Provide second-level support for assigned applications, including the analysis, diagnosis, documentation, and resolution of application requests in collaboration with relevant stakeholders; Contribute to optimizing the user experience and promoting the adoption of Microsoft 365 solutions throughout the organization; Evaluate application enhancement requests by analyzing their operational, functional, technological, and financial impacts; Collaborate with project managers, business owners, and vendors in the implementation of application changes; Ensure that all interventions comply with established policies and standards, while maintaining regular follow-up on files, issues, and resolution options; Participate in the continuous improvement of application support processes through solution documentation and the promotion of best practices.
Microsoft 365, SharePoint, and Document Management
Advise and support users in the use and adoption of Microsoft 365 tools, particularly SharePoint, Teams, OneDrive, and related collaboration features; Contribute to document management projects by participating in needs analysis, information architecture, document repository configuration, and access management; Support business units in adopting document management, collaboration, and secure information-sharing best practices through training, coaching, and knowledge transfer activities; Participate in testing, configuration validation, and deployment of changes related to Microsoft 365 tools and assigned applications; Produce and maintain practical, user-friendly documentation; Act as a liaison between internal stakeholders, vendors, and IT teams for application and document management initiatives in which they are involved.
Desired Profile
Diploma of College Studies (DEC) or Bachelor’s degree in Computer Science, Information Systems, Information Management, Business Administration, or an equivalent combination of education and relevant experience; Training and/or demonstrated practical expertise within the Microsoft 365 environment, particularly SharePoint, Teams, OneDrive, and related collaboration tools; Minimum of five (5) years of experience in application support, incident management, and user support, including active participation in document management projects and SharePoint environment configuration; Demonstrated commitment to continuous learning, professional development, and technology monitoring; Ability to understand business processes and translate requirements into simple, effective, and secure application solutions; Strong skills in functional, technical, and end-user documentation, as well as the ability to simplify technical concepts; Excellent problem-solving, analytical, prioritization, and follow-up skills; Ability to collaborate effectively with multidisciplinary teams, vendors, managers, and users across various departments; Strong attention to detail, autonomy, customer service orientation, and ability to manage priorities.
Assets
Microsoft certification related to Microsoft 365, SharePoint, Power Platform, security, or information governance; Knowledge of ITIL best practices, IT service management, or support processes; Knowledge of Power Apps, Power Automate, and/or Power BI; Interest in and/or practical knowledge of artificial intelligence applications within Microsoft 365, particularly Microsoft Copilot.
Not the right fit? Search for Application Analyst and Microsoft support jobs in Quebec, Quebec, Canada
About Port of Québec
As a gateway to the continent, the Port of Québec now has commercial relations with more than 60 countries. Its strategic location as the last deep-water port in the St. Lawrence/Great Lakes corridor is its best business card. The advantage of being the last deep-water port with 15 metres at low tide before the Great Lakes allows it to effectively connect international trade with the industrial and agricultural heart of North America. Equipped with complete intermodality and efficient terminals, it has handled an average of 27 million tonnes of freight annually over the past five years.
As a hub of international trade, the Port of Québec has become an essential link for the world's largest industrial complexes. Today, its influence extends to the markets of Asia and the Middle East and covers the mining, agricultural, energy and steel sectors.
With nearly 100 employees, the Port is concerned not only with sustainable development, but also with the well-being of its team. It offers a stimulating and challenging work environment that allows for a work-life balance. The Port offers professional development opportunities, flexible hours, a healthy program and a friendly work environment enhanced by all kinds of social activities.
Similar Jobs
Application Analyst and Microsoft support
Top Benefits
About the role
"From here, we see far!" The vision of the Port of Québec? To be a port recognized by citizens for its responsible land management, respect for the environment, and protection of biodiversity, while positioning itself as a global leader in implementing sustainable supply chains that serve a more resilient economy. With just over 100 employees, the Port prioritizes sustainable development, community engagement, and innovation, while also ensuring the well-being of its team. It offers a stimulating work environment full of challenges, allowing for work-life balance. The Port provides opportunities for professional development, flexible schedules, a health program, and a friendly work atmosphere enhanced by various social activities. **The use of the masculine form is intended solely to simplify the text.
JOB DESCRIPTION
Reporting to the Director, Technology Infrastructure and IT Services, the Application Analyst provides second-level support for the applications under their responsibility. The incumbent acts as a key resource for users, power users, and internal teams to analyze, qualify, and resolve application incidents and service requests requiring functional or technical analysis. The Application Analyst also contributes to the evolution, configuration, and adoption of assigned systems, while participating in document management initiatives, particularly related to SharePoint governance, information organization, and business unit support.
RESPONSIBILITIES
Second-Level Application Support Provide second-level support for assigned applications, including the analysis, diagnosis, documentation, and resolution of application requests in collaboration with relevant stakeholders; Contribute to optimizing the user experience and promoting the adoption of Microsoft 365 solutions throughout the organization; Evaluate application enhancement requests by analyzing their operational, functional, technological, and financial impacts; Collaborate with project managers, business owners, and vendors in the implementation of application changes; Ensure that all interventions comply with established policies and standards, while maintaining regular follow-up on files, issues, and resolution options; Participate in the continuous improvement of application support processes through solution documentation and the promotion of best practices.
Microsoft 365, SharePoint, and Document Management
Advise and support users in the use and adoption of Microsoft 365 tools, particularly SharePoint, Teams, OneDrive, and related collaboration features; Contribute to document management projects by participating in needs analysis, information architecture, document repository configuration, and access management; Support business units in adopting document management, collaboration, and secure information-sharing best practices through training, coaching, and knowledge transfer activities; Participate in testing, configuration validation, and deployment of changes related to Microsoft 365 tools and assigned applications; Produce and maintain practical, user-friendly documentation; Act as a liaison between internal stakeholders, vendors, and IT teams for application and document management initiatives in which they are involved.
Desired Profile
Diploma of College Studies (DEC) or Bachelor’s degree in Computer Science, Information Systems, Information Management, Business Administration, or an equivalent combination of education and relevant experience; Training and/or demonstrated practical expertise within the Microsoft 365 environment, particularly SharePoint, Teams, OneDrive, and related collaboration tools; Minimum of five (5) years of experience in application support, incident management, and user support, including active participation in document management projects and SharePoint environment configuration; Demonstrated commitment to continuous learning, professional development, and technology monitoring; Ability to understand business processes and translate requirements into simple, effective, and secure application solutions; Strong skills in functional, technical, and end-user documentation, as well as the ability to simplify technical concepts; Excellent problem-solving, analytical, prioritization, and follow-up skills; Ability to collaborate effectively with multidisciplinary teams, vendors, managers, and users across various departments; Strong attention to detail, autonomy, customer service orientation, and ability to manage priorities.
Assets
Microsoft certification related to Microsoft 365, SharePoint, Power Platform, security, or information governance; Knowledge of ITIL best practices, IT service management, or support processes; Knowledge of Power Apps, Power Automate, and/or Power BI; Interest in and/or practical knowledge of artificial intelligence applications within Microsoft 365, particularly Microsoft Copilot.
Not the right fit? Search for Application Analyst and Microsoft support jobs in Quebec, Quebec, Canada
About Port of Québec
As a gateway to the continent, the Port of Québec now has commercial relations with more than 60 countries. Its strategic location as the last deep-water port in the St. Lawrence/Great Lakes corridor is its best business card. The advantage of being the last deep-water port with 15 metres at low tide before the Great Lakes allows it to effectively connect international trade with the industrial and agricultural heart of North America. Equipped with complete intermodality and efficient terminals, it has handled an average of 27 million tonnes of freight annually over the past five years.
As a hub of international trade, the Port of Québec has become an essential link for the world's largest industrial complexes. Today, its influence extends to the markets of Asia and the Middle East and covers the mining, agricultural, energy and steel sectors.
With nearly 100 employees, the Port is concerned not only with sustainable development, but also with the well-being of its team. It offers a stimulating and challenging work environment that allows for a work-life balance. The Port offers professional development opportunities, flexible hours, a healthy program and a friendly work environment enhanced by all kinds of social activities.