Customer Contact Centre Representative (FT, Hybrid)
Top Benefits
About the role
About Us:
We are a dynamic and growing credit union with 11 locations across Southwestern Ontario, committed to providing exceptional financial services to our members.
We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. With our full spectrum of investment, credit, and general banking instruments, our team can build the solution that is best for our customers; and since our customers are also our shareholders, this will always be our business objective!
Mainstreet Credit Union is actively seeking an experienced Customer Contact Centre Representative to join our growing team!
Why Join Our Team?
At Mainstreet we believe in investing in you – whether it is our employees or our incredible members. At Mainstreet we are committed to providing exceptional service, advice and improving and making a difference in the lives of our members.
Mainstreet offers its employees:
- Work-life balance and flexible work arrangements
- Opportunities for training and advancement
- Generous salary, vacation and benefits (Mainstreet is a Living Wage employer)
- Opportunity to work at a values-based cooperative
Our Values:
Personalized: High quality personalized advice with flexible solutions.
Supported: Highly responsive through empowered professionals.
Known: Meaningful impact and connected to community.
Easy: Easy and in the way our members prefer.
The Role:
At Mainstreet Credit Union, our Member Experience Centre Representatives are more than contact centre agents — they’re trusted financial guides and the first line of defense against fraud. Every day, you’ll connect with members through phone, email, live chat, and other virtual channels, helping with everything from everyday banking and technical troubleshooting to spotting unusual activity that could indicate fraud.
In this role, you’ll:
- Provide exceptional service while guiding members through our full range of products and services.
- Ask the right questions to uncover needs, offer advice, and refer to specialists when needed.
- Process transactions accurately and efficiently.
- Identify suspicious account activity, investigate tactfully, and work with our fraud team to protect members’ accounts.
If you’re detail-oriented, quick-thinking, and thrive on helping people, this is your opportunity to join a supportive, community-focused credit union that values integrity, collaboration, and innovation.
Join Mainstreet Credit Union and be part of a workplace that values diversity, promotes equity, and fosters inclusion. We actively seek diverse perspectives, ensure equal opportunities for all, and cultivate a culture where every individual feels valued. Our commitment to continuous learning ensures an environment where everyone can thrive.
Mainstreet Credit Union is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. Accommodation is available upon request for candidates taking part in all aspects of the selection process.
NOTE:
- This posting is for an existing vacancy.
- AI in use for assessment of application compatibility.
About Mainstreet Credit Union
Mainstreet Credit Union is the place where your financial dreams can be made into reality. We take the time to understand your financial situation, work to continually anticipate your needs and guide you through complex decisions.
Mainstreet Credit Union Highlights* Headquartered in Lenexa, KS.
We have 11 branches in the Kansas City Metro 30,000 Free COOP ATMs nationwide Assets of more than $647.9M 143 employees More than 70,000 members nationwide 96.9% member satisfaction rating, based on our recent RFG Survey Federally insured by the National Credit Union Administration (NCUA)
Mainstreet Credit Union offers valuable banking solutions including checking accounts, savings accounts, vehicle loans, mortgages, credit cards, business checking, business loans, student loans, and much more. Bank online or visit one of our conveniently located branches in the Kansas City metropolitan area.
Customer Contact Centre Representative (FT, Hybrid)
Top Benefits
About the role
About Us:
We are a dynamic and growing credit union with 11 locations across Southwestern Ontario, committed to providing exceptional financial services to our members.
We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. With our full spectrum of investment, credit, and general banking instruments, our team can build the solution that is best for our customers; and since our customers are also our shareholders, this will always be our business objective!
Mainstreet Credit Union is actively seeking an experienced Customer Contact Centre Representative to join our growing team!
Why Join Our Team?
At Mainstreet we believe in investing in you – whether it is our employees or our incredible members. At Mainstreet we are committed to providing exceptional service, advice and improving and making a difference in the lives of our members.
Mainstreet offers its employees:
- Work-life balance and flexible work arrangements
- Opportunities for training and advancement
- Generous salary, vacation and benefits (Mainstreet is a Living Wage employer)
- Opportunity to work at a values-based cooperative
Our Values:
Personalized: High quality personalized advice with flexible solutions.
Supported: Highly responsive through empowered professionals.
Known: Meaningful impact and connected to community.
Easy: Easy and in the way our members prefer.
The Role:
At Mainstreet Credit Union, our Member Experience Centre Representatives are more than contact centre agents — they’re trusted financial guides and the first line of defense against fraud. Every day, you’ll connect with members through phone, email, live chat, and other virtual channels, helping with everything from everyday banking and technical troubleshooting to spotting unusual activity that could indicate fraud.
In this role, you’ll:
- Provide exceptional service while guiding members through our full range of products and services.
- Ask the right questions to uncover needs, offer advice, and refer to specialists when needed.
- Process transactions accurately and efficiently.
- Identify suspicious account activity, investigate tactfully, and work with our fraud team to protect members’ accounts.
If you’re detail-oriented, quick-thinking, and thrive on helping people, this is your opportunity to join a supportive, community-focused credit union that values integrity, collaboration, and innovation.
Join Mainstreet Credit Union and be part of a workplace that values diversity, promotes equity, and fosters inclusion. We actively seek diverse perspectives, ensure equal opportunities for all, and cultivate a culture where every individual feels valued. Our commitment to continuous learning ensures an environment where everyone can thrive.
Mainstreet Credit Union is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. Accommodation is available upon request for candidates taking part in all aspects of the selection process.
NOTE:
- This posting is for an existing vacancy.
- AI in use for assessment of application compatibility.
About Mainstreet Credit Union
Mainstreet Credit Union is the place where your financial dreams can be made into reality. We take the time to understand your financial situation, work to continually anticipate your needs and guide you through complex decisions.
Mainstreet Credit Union Highlights* Headquartered in Lenexa, KS.
We have 11 branches in the Kansas City Metro 30,000 Free COOP ATMs nationwide Assets of more than $647.9M 143 employees More than 70,000 members nationwide 96.9% member satisfaction rating, based on our recent RFG Survey Federally insured by the National Credit Union Administration (NCUA)
Mainstreet Credit Union offers valuable banking solutions including checking accounts, savings accounts, vehicle loans, mortgages, credit cards, business checking, business loans, student loans, and much more. Bank online or visit one of our conveniently located branches in the Kansas City metropolitan area.