Top Benefits
About the role
At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.
Join our dedicated team of leading experts in the battery industry.
We are dedicated to recognizing our employees by offering:
- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent company paid benefit program
- Learning & development opportunities, including tuition reimbursement
- Opportunities for advancement
The Operations Manager will report directly to the Senior Head of Operations and is responsible for management of cost-effective operations including warehouse & distribution; facilities and customer service/sales support aspects in the branch environment.
Duties & Responsibilities
- Manage all aspects of the branch’s physical layout and facilities.
- Control branch inventory as per applicable Company procedures.
- Control all physical product into and out of the warehouse including receiving, shipping, stock replenishment, recharge, damaged products and used batteries.
- Oversee effective sales and service support, which includes partnering with the Sales Team to resolve customer issues and taking escalated and / or more complex customer concerns
- Develop and maintain the team by providing effective communication, training, coaching, and conducting effective performance evaluations
- Ensure a safe and efficient warehouse environment at all times.
- Track and provide appropriate management reporting (key performance indicators).
Experience, Skills & Competencies
- Post-secondary education in a business or customer service-related discipline.
- 3 to 6 years related experience preferably in a warehouse or distribution setting.
- 3 to 5 years management experience.
- Solid knowledge of logistics and distribution.
- Proven ability to manage, lead, and provide an environment within which employees are self-motivated to meet performance standards.
- Customer focused with the ability to coach others for exceptional customer service orientation.
- Ability to troubleshoot, identify and resolve issues in a timely manner.
- Ability to work well under pressure with deadlines and changing priorities.
- Strong organization skills with the ability to manage multiple tasks simultaneously.
- Knowledge of Windows Office suite (Word, Excel)
- Knowledge of automotive battery applications and specifications definite asset
- Experience with SAP an asset
Other Considerations
- Background checks including criminal checks and employment references will be requested.
East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.
About East Penn Canada
East Penn Canada, the Canadian distribution arm of East Penn Manufacturing, is Canada’s premier wholesale distributor of lead and lithium batteries. We operate the largest Canadian distribution network of fully stocked warehouses with local sales, service and delivery fleets, and inventory hundreds of sizes in conventional flooded, AGM and gel formats for automotive, commercial, marine, RV, lawn & garden, home mobility, industrial motive power, telecom, UPS backup and renewable energy applications. East Penn Canada is also the Canadian Master Redistributor for Duracell alkaline batteries.
In addition to providing premium quality product built in our state-of-the-art North American facility, East Penn and East Penn Canada operate comprehensive recycling programs which set the industry standard for green.
Top Benefits
About the role
At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.
Join our dedicated team of leading experts in the battery industry.
We are dedicated to recognizing our employees by offering:
- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent company paid benefit program
- Learning & development opportunities, including tuition reimbursement
- Opportunities for advancement
The Operations Manager will report directly to the Senior Head of Operations and is responsible for management of cost-effective operations including warehouse & distribution; facilities and customer service/sales support aspects in the branch environment.
Duties & Responsibilities
- Manage all aspects of the branch’s physical layout and facilities.
- Control branch inventory as per applicable Company procedures.
- Control all physical product into and out of the warehouse including receiving, shipping, stock replenishment, recharge, damaged products and used batteries.
- Oversee effective sales and service support, which includes partnering with the Sales Team to resolve customer issues and taking escalated and / or more complex customer concerns
- Develop and maintain the team by providing effective communication, training, coaching, and conducting effective performance evaluations
- Ensure a safe and efficient warehouse environment at all times.
- Track and provide appropriate management reporting (key performance indicators).
Experience, Skills & Competencies
- Post-secondary education in a business or customer service-related discipline.
- 3 to 6 years related experience preferably in a warehouse or distribution setting.
- 3 to 5 years management experience.
- Solid knowledge of logistics and distribution.
- Proven ability to manage, lead, and provide an environment within which employees are self-motivated to meet performance standards.
- Customer focused with the ability to coach others for exceptional customer service orientation.
- Ability to troubleshoot, identify and resolve issues in a timely manner.
- Ability to work well under pressure with deadlines and changing priorities.
- Strong organization skills with the ability to manage multiple tasks simultaneously.
- Knowledge of Windows Office suite (Word, Excel)
- Knowledge of automotive battery applications and specifications definite asset
- Experience with SAP an asset
Other Considerations
- Background checks including criminal checks and employment references will be requested.
East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.
About East Penn Canada
East Penn Canada, the Canadian distribution arm of East Penn Manufacturing, is Canada’s premier wholesale distributor of lead and lithium batteries. We operate the largest Canadian distribution network of fully stocked warehouses with local sales, service and delivery fleets, and inventory hundreds of sizes in conventional flooded, AGM and gel formats for automotive, commercial, marine, RV, lawn & garden, home mobility, industrial motive power, telecom, UPS backup and renewable energy applications. East Penn Canada is also the Canadian Master Redistributor for Duracell alkaline batteries.
In addition to providing premium quality product built in our state-of-the-art North American facility, East Penn and East Penn Canada operate comprehensive recycling programs which set the industry standard for green.