Why You’ll Love Softchoice We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The Impact You Will Have The Operational Automation & AI Specialist plays a critical role in transforming operational processes through intelligent automation and AI. Reporting to the Director, Customer Success & Operations Improvement, this role is responsible for identifying tactical improvement opportunities and driving the design and deployment of scalable automated solutions that enhance accuracy, efficiency, and quality. The specialist will work cross-functionally with internal teams and external experts to deliver both immediate impact and long-term innovation. By automating manual workflows and applying AI to reduce turnaround times and improve reliability of outputs, this role will identify and champion transformational ideas that modernize operational processes and enable scalable growth.

What You Will Do

• Develop and deploy intelligent automation tools to streamline operational workflows
• Collaborate with leaders, subject matter experts, IT professionals, and external experts to understand business needs and apply AI technologies to enhance accuracy, reduce manual errors, and optimize operational outputs
• Evaluate current workflows to identify inefficiencies and recommend improvements using automation and AI
• Manage the automation project lifecycle, from initiation to closure, ensuring timely and effective communication with all stakeholders
• Track performance of implemented solutions, analyze results, and iterate to maximize quality/efficiency gains and implement enhancements and fixes as needed
• Work cross-functionally to ensure successful integration of new tools, provide training, and support stakeholder engagement
• Research and evaluate new technologies and trends in the automation domain, and recommend innovative solutions to meet business needs

What You Bring To The Table

• Bachelor’s degree in Computer Science, Engineering, Business Technology, or a related field.
• 3+ years of experience in automation, AI implementation, or operational process improvement, ideally within a complex or high-volume business environment.
• Hands-on experience with automation platforms (e.g., Power Automate, UiPath) and scripting languages (e.g., Python, JavaScript), with a strong understanding of how these tools can be applied to real-world operational challenges.
• Operational acumen with a proven ability to assess, redesign, and optimize business workflows for accuracy, efficiency, and scalability.
• Strong analytical and problem-solving skills, with the ability to translate operational pain points into technical solutions and measurable outcomes.
• Experience working cross-functionally and managing change in complex environments.
• Passion for innovation and continuous improvement, with a proactive approach to staying current on emerging technologies and industry best practices.

Not sure if you qualify? Think about applying anyway: We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal Opportunity Employment We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help: We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com . We are committed to working with you to best meet your needs.

Our Commitment To Your Experience We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6943

EoE/Vet/Disability