Manager, Critical Incident Stress Program, BCEHS
Top Benefits
About the role
Manager, Critical Incident Stress Program, BCEHS
Critical Incident Stress Management
Vancouver, BC
In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of people living in BC. PHSA embodies values that reflect a commitment to excellence.
The Manager, Critical Incident Stress Management (CISM) Program reports to the Director of Employee Health and Wellbeing, and is accountable for leadership, administration, and evaluation of the CISM Program at BCEHS. The role supports the provision of a safe and healthy workplace through the development, enhancement, and oversight of employee health initiatives, with a particular focus on the CISM peer support program aimed at promoting employee health and psychological well-being. The role is responsible for the monitoring and evaluation of CISM Program, including establishing metrics and benchmarks and developing/revising CISM policies and procedures.
What you’ll do
- Develop, monitor, and deliver programs and initiatives that address critical incident stress management, health promotion, mental health, and manages the development, implementation, evaluation and continuous improvement of education and training programs related to employee health. Coordinate and manage CISM Program to ensure consistency of practice, procedure, and evaluation of outcomes.
- Communicate and maintain relationships with key internal and external partners in order to negotiate contracts, expand program, and obtain funding and support for new initiatives. Negotiate with external vendors and suppliers regarding equipment and services requirements to meet critical service delivery outcomes.
- Ensure on-going development of program and indicators by overseeing statistical analyses and development of metrics used in meeting goals and targets. Identify specific metrics in support of the development of a performance orientated culture.
- Recruit, hire, and supervise staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with the Director of Employee Health and Wellbeing; investigating work and staff issues; and clarifying roles, outlining expectations, and evaluating individual and team performance in collaboration with appropriate internal partners.
- Develop and monitor an annual budget for the CISM Program. Maintain annual budget for designated programs/projects and its expansion and manages expenditures to ensure operating requirements are met and excellence in service provision is achieved.
- Ensure effective oversight of counselling services, including service contracts (where applicable), clinical governance considerations, confidentiality standards, and appropriate case escalation pathways.
- Coordinate and manage multi-disciplinary project teams responsible for implementing CISM initiatives. Promote a culture that encourages a healthy work environment, individual responsibility and personal commitment to health and safety.
What you bring
Qualifications
- A level of education, training, and experience equivalent to a Master’s Degree in a related discipline e.g., Counselling, Psychology, Social Work, Clinical or Health Sciences, supplemented by five to seven (5-7) years of progressive leadership experience in mental health services, critical incident response/CISM programs, and workplace psychological health and safety.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples within social and health contexts. This includes significant understanding of Indigenous-specific mandates and a commitment to addressing and mitigating Indigenous-specific racism and discrimination. The role involves actively embedding Indigenous Cultural Safety and Humility into daily practices and fostering a diverse and inclusive team environment. Additionally, it requires practical expertise in engaging with diversity, promoting equity, and advancing inclusion (DEI) initiatives.
- Demonstrated practical knowledge and understanding of legislative obligations and provincial commitments relevant to Critical Incident Stress Management Program, based on foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, and the BC Human Rights Code. This includes understanding how these obligations intersect across the healthcare system and applying this knowledge to support team compliance and operational effectiveness.
Skills & Knowledge
- Demonstrated ability to manage multidisciplinary teams (clinical and/or peer-based).
- Demonstrated ability to manage program budgets and operational planning.
- Demonstrated ability to develop policies, procedures and performance metrics.
- Knowledge and understanding of mental health and wellbeing principles, theories, concepts, and contemporary and best practice approaches in occupational health and wellness
- Strong focus on trauma-informed and culturally competent practices
- Superior conceptual, analytical, and reasoning skills
- Knowledge of relevant legislation and regulations pertaining to occupational health and safety.
- Excellent decision-making skills with the ability to establish and implement priorities and the ability to adapt and be flexible to changing priorities and demands
- Ability to lead a team and demonstrate excellent interpersonal skills.
- Aptitude for progressive, creative, and innovative thinking
- Effective communication skills and the ability to understand and effectively communicate with others at all levels of the organization.
- Ability to use related equipment including information systems, word processing, spreadsheet, database, and internet tools.
- Demonstrated deep understanding of their personal learning/unlearning journey in relation to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Able to articulate and share this journey to motivate and inspire others enhancing a culture of learning/unlearning and self-reflection.
- Demonstrated knowledge of the social, economic, political realities of settler-colonialism and impacts on Indigenous peoples in social and health contexts as well as knowledge and understanding of, and commitment to upholding legislative obligations and provincial commitments in the foundational documents: Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, and the Distinctions Based Approach
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular Full-Time
Salary Range: $106,026 - $152,413. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 302 - 2955 Virtual Way, Vancouver, BC V5M 4X3
Closing Date: Until Filled
Hours of Work: 08:00-16:00 Monday to Friday
Requisition #: 195839E
About Provincial Health Services Authority
Canada's first provincial health services authority.
Provincial Health Services Authority (PHSA) is one of six health authorities – the other five health authorities serve geographic regions of BC. PHSA's primary role is to ensure that BC residents have access to a coordinated network of high-quality specialized health care services.
PHSA operates provincial programs including BC Children's Hospital, BC Women's Hospital + Health Centre, BC Emergency Health Services, BC Cancer, BC Centre for Disease Control and BC Transplant. It is also responsible for specialized provincial health services like chest surgery and trauma services, which are delivered in a number of locations in the regional health authorities.
For career opportunities, visit www.jobs.phsa.ca or email careers@phsa.ca.
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Manager, Critical Incident Stress Program, BCEHS
Top Benefits
About the role
Manager, Critical Incident Stress Program, BCEHS
Critical Incident Stress Management
Vancouver, BC
In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of people living in BC. PHSA embodies values that reflect a commitment to excellence.
The Manager, Critical Incident Stress Management (CISM) Program reports to the Director of Employee Health and Wellbeing, and is accountable for leadership, administration, and evaluation of the CISM Program at BCEHS. The role supports the provision of a safe and healthy workplace through the development, enhancement, and oversight of employee health initiatives, with a particular focus on the CISM peer support program aimed at promoting employee health and psychological well-being. The role is responsible for the monitoring and evaluation of CISM Program, including establishing metrics and benchmarks and developing/revising CISM policies and procedures.
What you’ll do
- Develop, monitor, and deliver programs and initiatives that address critical incident stress management, health promotion, mental health, and manages the development, implementation, evaluation and continuous improvement of education and training programs related to employee health. Coordinate and manage CISM Program to ensure consistency of practice, procedure, and evaluation of outcomes.
- Communicate and maintain relationships with key internal and external partners in order to negotiate contracts, expand program, and obtain funding and support for new initiatives. Negotiate with external vendors and suppliers regarding equipment and services requirements to meet critical service delivery outcomes.
- Ensure on-going development of program and indicators by overseeing statistical analyses and development of metrics used in meeting goals and targets. Identify specific metrics in support of the development of a performance orientated culture.
- Recruit, hire, and supervise staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with the Director of Employee Health and Wellbeing; investigating work and staff issues; and clarifying roles, outlining expectations, and evaluating individual and team performance in collaboration with appropriate internal partners.
- Develop and monitor an annual budget for the CISM Program. Maintain annual budget for designated programs/projects and its expansion and manages expenditures to ensure operating requirements are met and excellence in service provision is achieved.
- Ensure effective oversight of counselling services, including service contracts (where applicable), clinical governance considerations, confidentiality standards, and appropriate case escalation pathways.
- Coordinate and manage multi-disciplinary project teams responsible for implementing CISM initiatives. Promote a culture that encourages a healthy work environment, individual responsibility and personal commitment to health and safety.
What you bring
Qualifications
- A level of education, training, and experience equivalent to a Master’s Degree in a related discipline e.g., Counselling, Psychology, Social Work, Clinical or Health Sciences, supplemented by five to seven (5-7) years of progressive leadership experience in mental health services, critical incident response/CISM programs, and workplace psychological health and safety.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples within social and health contexts. This includes significant understanding of Indigenous-specific mandates and a commitment to addressing and mitigating Indigenous-specific racism and discrimination. The role involves actively embedding Indigenous Cultural Safety and Humility into daily practices and fostering a diverse and inclusive team environment. Additionally, it requires practical expertise in engaging with diversity, promoting equity, and advancing inclusion (DEI) initiatives.
- Demonstrated practical knowledge and understanding of legislative obligations and provincial commitments relevant to Critical Incident Stress Management Program, based on foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, and the BC Human Rights Code. This includes understanding how these obligations intersect across the healthcare system and applying this knowledge to support team compliance and operational effectiveness.
Skills & Knowledge
- Demonstrated ability to manage multidisciplinary teams (clinical and/or peer-based).
- Demonstrated ability to manage program budgets and operational planning.
- Demonstrated ability to develop policies, procedures and performance metrics.
- Knowledge and understanding of mental health and wellbeing principles, theories, concepts, and contemporary and best practice approaches in occupational health and wellness
- Strong focus on trauma-informed and culturally competent practices
- Superior conceptual, analytical, and reasoning skills
- Knowledge of relevant legislation and regulations pertaining to occupational health and safety.
- Excellent decision-making skills with the ability to establish and implement priorities and the ability to adapt and be flexible to changing priorities and demands
- Ability to lead a team and demonstrate excellent interpersonal skills.
- Aptitude for progressive, creative, and innovative thinking
- Effective communication skills and the ability to understand and effectively communicate with others at all levels of the organization.
- Ability to use related equipment including information systems, word processing, spreadsheet, database, and internet tools.
- Demonstrated deep understanding of their personal learning/unlearning journey in relation to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Able to articulate and share this journey to motivate and inspire others enhancing a culture of learning/unlearning and self-reflection.
- Demonstrated knowledge of the social, economic, political realities of settler-colonialism and impacts on Indigenous peoples in social and health contexts as well as knowledge and understanding of, and commitment to upholding legislative obligations and provincial commitments in the foundational documents: Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, and the Distinctions Based Approach
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular Full-Time
Salary Range: $106,026 - $152,413. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 302 - 2955 Virtual Way, Vancouver, BC V5M 4X3
Closing Date: Until Filled
Hours of Work: 08:00-16:00 Monday to Friday
Requisition #: 195839E
About Provincial Health Services Authority
Canada's first provincial health services authority.
Provincial Health Services Authority (PHSA) is one of six health authorities – the other five health authorities serve geographic regions of BC. PHSA's primary role is to ensure that BC residents have access to a coordinated network of high-quality specialized health care services.
PHSA operates provincial programs including BC Children's Hospital, BC Women's Hospital + Health Centre, BC Emergency Health Services, BC Cancer, BC Centre for Disease Control and BC Transplant. It is also responsible for specialized provincial health services like chest surgery and trauma services, which are delivered in a number of locations in the regional health authorities.
For career opportunities, visit www.jobs.phsa.ca or email careers@phsa.ca.