TEMPORARY Bilingual Customer Service Representative (Bilingual - French)
About the role
Bilingual Customer Service Representative - (French)
Join an award-winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.
At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.F****lexible work location options are available including In-Office, Remote work (pending assessment approval) and Hybrid for existing employees.
This role is open to applicants residing in Ontario
What you’ll do
Roles we are currently sourcing for:
Help us boldly shape retail in Canada
As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.
Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.
Bilingual roles are available. In our bilingual roles candidates will be required to speak both English and French fluently.
While our department hours vary shifts will be primarily evenings and weekends, you must be available during evenings and weekends to be considered.
The option to work remotely is available for applicants residing in Ontario.
What you bring
We are looking for individuals who:
- Are Bilingual (English and French)
- Demonstrate passion for driving an exceptional customer experience
- Demonstrate active listening, professional verbal communication skills
- Demonstrate aptitude with multiple systems and ability to support with basic browser-based functions
- Have a High School Diploma or equivalent
- Attentive to detail
- Inclusivity is a must
- Are comfortable Keyboarding
- Have excellent time management skills
- Have a strong technical aptitude
- Are creative Problem Solvers
Roles we are currently sourcing for at the Canadian Tire Corporate Contact Centre:
Bank Customer Service Representative:
- Handle a wide range of telephone inquiries in an effective and courteous manner. Inquiry types range from general account information such as balance, payment and purchase inquiries to more complex queries. The CRSR presents and educates customers on Canadian Tire Services.
- Limited offerings of the various portfolios (i.e. Financial Products, Loyalty Program, etc.) and attempts to retain insurance and account cancellation inquiries, while proactively promoting cardholder features and benefits.
Bank Customer Service hours of operation:
Monday to Friday 8:00am – 8:00pm
Saturday and Sunday 8:00am – 6:00pm
Bank Fraud Servicing Representative (Card Security):
- Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner
- Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames
Bank Card Security hours of operation:
Monday to Friday 8:00am – 8:00pm
Saturday and Sunday 8:00am – 6:00pm
*As a condition of employment, our bank positions are subject to the successful completion of the following pre-employment conditions: *
- Reference Check
- Credit Checks
- Criminal Background Check
- Sanctions & PEP Screening
While some experience is preferred, if you have a willingness to learn and can solve problems while keeping the customer top of mind, then this is definitely the place to be.
Corporate Customer Service Representative:
-
As a Corporate Customer Service Representative will work across all brands and affiliated programs to provides exceptional customer service to retail customers. This position receives a diverse set of calls and requires the ability to quickly adapt in a fast pace and ever changing environment
Most call topics fall within three categories:
-
Triangle Rewards program
-
After sales product support & warranties
-
Store experiences & company policies
-
Triangle Rewards Program:
Assisting customers getting points, promotions are not applied, merging loyalty accounts, etc.
After sales product support & warranties:
Helping customers use the products they purchased by providing instructions or troubleshooting. Discussing warranties
Store experiences & company policies:
Complaints, price matching, corporate responsibility inquiries, etc.
-
Empathetic Customer Service Mindset
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
About Canadian Tire Corporation, Ltd.
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.
TEMPORARY Bilingual Customer Service Representative (Bilingual - French)
About the role
Bilingual Customer Service Representative - (French)
Join an award-winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.
At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.F****lexible work location options are available including In-Office, Remote work (pending assessment approval) and Hybrid for existing employees.
This role is open to applicants residing in Ontario
What you’ll do
Roles we are currently sourcing for:
Help us boldly shape retail in Canada
As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.
Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.
Bilingual roles are available. In our bilingual roles candidates will be required to speak both English and French fluently.
While our department hours vary shifts will be primarily evenings and weekends, you must be available during evenings and weekends to be considered.
The option to work remotely is available for applicants residing in Ontario.
What you bring
We are looking for individuals who:
- Are Bilingual (English and French)
- Demonstrate passion for driving an exceptional customer experience
- Demonstrate active listening, professional verbal communication skills
- Demonstrate aptitude with multiple systems and ability to support with basic browser-based functions
- Have a High School Diploma or equivalent
- Attentive to detail
- Inclusivity is a must
- Are comfortable Keyboarding
- Have excellent time management skills
- Have a strong technical aptitude
- Are creative Problem Solvers
Roles we are currently sourcing for at the Canadian Tire Corporate Contact Centre:
Bank Customer Service Representative:
- Handle a wide range of telephone inquiries in an effective and courteous manner. Inquiry types range from general account information such as balance, payment and purchase inquiries to more complex queries. The CRSR presents and educates customers on Canadian Tire Services.
- Limited offerings of the various portfolios (i.e. Financial Products, Loyalty Program, etc.) and attempts to retain insurance and account cancellation inquiries, while proactively promoting cardholder features and benefits.
Bank Customer Service hours of operation:
Monday to Friday 8:00am – 8:00pm
Saturday and Sunday 8:00am – 6:00pm
Bank Fraud Servicing Representative (Card Security):
- Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner
- Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames
Bank Card Security hours of operation:
Monday to Friday 8:00am – 8:00pm
Saturday and Sunday 8:00am – 6:00pm
*As a condition of employment, our bank positions are subject to the successful completion of the following pre-employment conditions: *
- Reference Check
- Credit Checks
- Criminal Background Check
- Sanctions & PEP Screening
While some experience is preferred, if you have a willingness to learn and can solve problems while keeping the customer top of mind, then this is definitely the place to be.
Corporate Customer Service Representative:
-
As a Corporate Customer Service Representative will work across all brands and affiliated programs to provides exceptional customer service to retail customers. This position receives a diverse set of calls and requires the ability to quickly adapt in a fast pace and ever changing environment
Most call topics fall within three categories:
-
Triangle Rewards program
-
After sales product support & warranties
-
Store experiences & company policies
-
Triangle Rewards Program:
Assisting customers getting points, promotions are not applied, merging loyalty accounts, etc.
After sales product support & warranties:
Helping customers use the products they purchased by providing instructions or troubleshooting. Discussing warranties
Store experiences & company policies:
Complaints, price matching, corporate responsibility inquiries, etc.
-
Empathetic Customer Service Mindset
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
About Canadian Tire Corporation, Ltd.
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.