Incident Management Specialist
About the role
Job Description:
Job Title: Incident Coordinator Duration: 12 Months Location: Toronto, Ontario, M5X1J9 (Hybrid)
Temp-to-perm: Yes, there is a possibility if we find the candidate performs well. Remote: 2-3 days in the office. Bilinguism: French is an asset
Your role:
The Incident Manager Coordinator supports the end-to-end management of incidents impacting BANK ensuring they are handled in a coordinated, timely, and business-focused manner. Working closely with the Incident Manager, IT teams, and business stakeholders, you help drive consistent execution from detection through resolution and follow-up, with a strong focus on communication, impact awareness, and process adherence.
In this role, you contribute to clear communication, accurate tracking, and effective coordination, enabling faster resolution and minimizing client impact.
Key accountabilities:
Support the coordination of business incidents with the Incident Manager by tracking progress, maintaining documentation, and ensuring timely follow-ups across the incident lifecycle. Develop and maintain incident impact assessments, identifying affected clients, products, and services in collaboration with internal teams. Draft and distribute clear, accurate internal and client communications, aligned with approved messaging. Support incident bridge calls, including logistics, note-taking, action tracking, and follow-up coordination. Maintain accurate and up-to-date incident logs, timelines, and documentation to ensure complete and traceable records. Contribute to post-incident reviews (PIRs) by gathering data, documenting outcomes, and tracking remediation and preventative actions. Support continuous improvement efforts by identifying gaps, trends, and opportunities to enhance incident processes, tools, and templates. Collaborate closely with technology, operations, product, and support teams to ensure timely and accurate information flow during incidents. Provide backup support to the Incident Manager, assisting with coordination and communications during high-priority incidents or periods of absence. Provide on-call, after-hours support to coordinate and support critical incident response activities.
Qualifications:
Bachelor's degree in information technology, business administration or a related field 3+ years of experience in a support, operations or incident management role, preferably in wealth management Strong organizational skills with the ability to manage multiple tasks and priorities in time sensitive situations Clear and professional written and verbal communication skills Familiarity with incident management, service operations, or operational risk concepts is an asset Exposure to ITIL practices or incident management frameworks is an asset.
Not the right fit? Search for Incident Management Specialist jobs in Toronto, Ontario, Canada
About Infotree Global Solutions
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.
Similar Jobs
Incident Management Specialist
About the role
Job Description:
Job Title: Incident Coordinator Duration: 12 Months Location: Toronto, Ontario, M5X1J9 (Hybrid)
Temp-to-perm: Yes, there is a possibility if we find the candidate performs well. Remote: 2-3 days in the office. Bilinguism: French is an asset
Your role:
The Incident Manager Coordinator supports the end-to-end management of incidents impacting BANK ensuring they are handled in a coordinated, timely, and business-focused manner. Working closely with the Incident Manager, IT teams, and business stakeholders, you help drive consistent execution from detection through resolution and follow-up, with a strong focus on communication, impact awareness, and process adherence.
In this role, you contribute to clear communication, accurate tracking, and effective coordination, enabling faster resolution and minimizing client impact.
Key accountabilities:
Support the coordination of business incidents with the Incident Manager by tracking progress, maintaining documentation, and ensuring timely follow-ups across the incident lifecycle. Develop and maintain incident impact assessments, identifying affected clients, products, and services in collaboration with internal teams. Draft and distribute clear, accurate internal and client communications, aligned with approved messaging. Support incident bridge calls, including logistics, note-taking, action tracking, and follow-up coordination. Maintain accurate and up-to-date incident logs, timelines, and documentation to ensure complete and traceable records. Contribute to post-incident reviews (PIRs) by gathering data, documenting outcomes, and tracking remediation and preventative actions. Support continuous improvement efforts by identifying gaps, trends, and opportunities to enhance incident processes, tools, and templates. Collaborate closely with technology, operations, product, and support teams to ensure timely and accurate information flow during incidents. Provide backup support to the Incident Manager, assisting with coordination and communications during high-priority incidents or periods of absence. Provide on-call, after-hours support to coordinate and support critical incident response activities.
Qualifications:
Bachelor's degree in information technology, business administration or a related field 3+ years of experience in a support, operations or incident management role, preferably in wealth management Strong organizational skills with the ability to manage multiple tasks and priorities in time sensitive situations Clear and professional written and verbal communication skills Familiarity with incident management, service operations, or operational risk concepts is an asset Exposure to ITIL practices or incident management frameworks is an asset.
Not the right fit? Search for Incident Management Specialist jobs in Toronto, Ontario, Canada
About Infotree Global Solutions
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.