MANAGER, COMMUNITY HEALTH SERVICES

Safe Beds Program, Mental Health Court Support Program & Release Planners

One (1) Non-Unionized, Permanent Full-Time position

Monday-Friday 9:00pm-5:00pm

Existing Vacancy

Compensation: $39.40/hour

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

Role Overview

The Manager, Community Health Services is accountable for providing leadership in the development and delivery of high-quality client and family-centred services that meet service recipients’ needs, ensures their safety, and works within a quality improvement framework to identify opportunities for enhancing quality, and quantitative outcomes of the services.

This position is initially responsible for a portfolio that includes, but may not be limited to, managing our:

Cota’s Safe Bed Program, which provides crisis accommodation and 24/7 support for up to 30 days 5 beds funded by the Mental Health and Justice Initiative of the Ministry Of Health and Long-Term Care for people who have current/recent/or risk of involvement with the criminal justice system. The team supports successful reintegration by assisting the client to develop a support plan and link to needed resources/supports; mental health, additions services, housing, family etc.

The Mental Health Court Support Program, provides support to individuals with a serious mental illness who have been charged with hybrid criminal offences. The 4 Court Support Workers assist people facing criminal charges who would be better served by the mental health system. We support two courts: OCJT and TRBC. OCJT deals with court dates and out-of-custody matters, and the TRBC is for in-custody and bail hearing matters. Both courts are staffed by three agencies providing MH support; CMHA, FV and Cota. Each agency’s referrals are split up by police arresting division.

Cota is also a partner in The Mental Health Court Support Consortium run by Justice Kelly, and the stakeholders at OJCT are in attendance pertaining to 806 MH Court. The partnership recognizes the need to integrate the mental health court support services operating within the OCJT, with a shared vision and mission and consistent operational policies and procedures.

Release planners, 5 Release Planners - provide short-term transitional case management support to persons with mental health and addictions problems who are leaving detention from a provincial correctional institution(TSDC). The team’s functional intent is to support successful reintegration by supporting transition and access to community mental health and additions services. The Release planners caseload are 100% adults who are being released from custody from provincial correctional institution, who have mental illness or MI and addiction issues or dual diagnosis, such that access to the community MH services would be of benefit to them when they are repatriated to their home community.

The Manager, Community Health Services will provide leadership and support to the program teams to ensure clients receive high quality care. They will also work within a continuous quality improvement framework, which reflects Cota’s vision and mission of services, as well as promoting and maintaining positive relations with clients, Cota staff, partner agencies, funders and other stakeholders.

Primary Responsibilities:

Responsibilities of this position include but are not limited to those below:

• Oversee the recruitment, training, supervision of staff and provide administrative and clinical support to frontline service providers

• Establish new and ongoing positive relationships with community partners and external stakeholders

• Represent Cota at all external stakeholders, committees, groups and/or tables

• Lead and develop a program evaluation

• Collect and analyze data based on the goals of the program

• Identify and implement quality improvement initiatives as required

• Provide oversight of the management of program budgets with internal support

• Support a high-functioning team, manage staff wellness and performance

• Schedule staff and conduct regular performance evaluations of team members

• Play a lead role in developing standards/guidelines and providing education of program specific operating standards/guideline manuals

• Keep the Director abreast of information and issues related to the delivery of services

• Provide effective problem solving, identifying and analyzing issues and select the most suitable solutions

• Authorize/process staff expenses, mileage claims and vacation requests

• Approve program related expenditures (per applicable policies and guidelines)

• Authorize/process staff attendance for payroll

• Participate as a member of the Clinical Leadership Team in planning / developing of the team’s goals and objectives, as well as participating in a number of organization-wide activities

• Act as a member of the Cota Leadership Forum

Qualifications:

Education:

• Degree/Diploma from a recognized University or College in a related Health Care or Social Service discipline
• Current registration in good standing with the respective professional college (e.g., OT, SW, RN, etc.) will be considered an asset

Experience:

• Strong clinical skills with at least 5 years’ experience providing community-based services to individuals with serious mental illness, addictions, and complex health conditions
• Three years of supervisory or program management experience with an interdisciplinary team will be considered an asset
• Experience in hiring, training, supervising and retaining qualified staff
• Experience in networking and working in partnership with other groups/agencies
• Experience working in a unionized environment in a supervisory capacity will be considered an asset
• Direct experience with the Forensic Mental Health System and short term housing will be considered an asset

Knowledge & Skills:

• Demonstrated excellence in organizational, interpersonal and communication skills; team building and coaching abilities are essential
• Knowledge of Intensive Case Management models is required
• Strong knowledge of evidence-based practices used in the mental health and addiction field, including recovery practices and harm reduction
• Solid team player with a demonstrated ability to work with flexibility and efficiency in a fast-paced environment
• Ability to work effectively with individuals with complex needs and multi-system involvement
• Ability to maintain a positive, solution-focused approach when responding to conflicts or problems
• Proven cultural competence and ability to work effectively with diverse populations
• Knowledge of information management, quality improvement and evaluation activities
• Strong writing skills and attention to detail in preparing and/or reviewing reports and financial data
• Familiarity with Pirouette electronic health record, OCAN and OPOC reporting will be considered and asset
• Proficient in Microsoft Office – Word, PowerPoint, Excel, Outlook, SharePoint

Other:

• Most of the working hours fall into regular business hours Monday-Friday 9:00am-5:00pm, however flexibility is required to attend occasional evening and early morning meetings, as well as occasional weekends.

Application Details:

Please complete the application below before April 7, 2026 at 4:00pm.

We are committed to fostering a workplace that reflects the diversity of the communities we serve. We recognize lived experience as a valuable form of knowledge and encourage applications from individuals with a wide range of experiences, identities, and perspectives — including those with lived experience of housing insecurity, mental health or substance use recovery, or engagement with community supports. Accommodations are available throughout the hiring process upon request.

Benefits:

Upon successful completion of a three-month period of employment, permanent full-time and permanent part-time staff working more than 20 hours per week will be eligible for employer-paid group insurance benefits. These employer-paid benefits will include:

• Extended health care
• Life insurance
• Accidental death and dismemberment insurance
• Dental care
• Travel assistance
• Vision care

Permanent full-time and permanent part-time staff working more than 20 hours per week are also required to enroll in employee-paid long-term disability coverage.

Additional Information:

Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.

We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.

Thank you, Cota's HR Department.

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Hope, Respect, Dedication, Equity, accountability, collaboration, and innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact hr_recruitment@cotainspires.ca