Field Specialist I, Production Technology Services/ Field Service Technician (High Volume Production Printers)
About the role
Field Specialist I, Production Technology Services/ Field Service Technician (High Volume Production Printers)
The Field Specialist I, Production Technology Services/ Field Service Technician (High Volume Production Printers) is a specialist in the servicing and repair of High Volume (Segment 6), Black & White, Color Graphics or Printing Systems equipment at customer locations usually within a specific geographic area.
RESPONSIBILITES:
- Specializes in the servicing and repair of High Volume (Segment 6), B&W, Color Graphics, Printing Systems equipment and enabler hardware.
- Manages territory, inventory and customer relationships.
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
- Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on High Volume (Segment 6), B&W, Color Graphics or Printing Systems equipment.
- Performs Basic Connected installations, sets up IP address, downloads printer drivers and provides customer training on printing functions.
- Demonstrates required digital competencies associated with assigned products and level assignment.
- Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
- Completes technical training on new equipment as assigned.
- Effectively executes all required territory management and call handling procedures.
- Works closely with sales partners to maximize equipment leads and upgrade opportunities.
- Assumes responsibilities assigned by the Field Technology Service Manager as required.
- Maintains and manages own parts inventory with a high degree of accuracy.
- Adheres to territory back-up plans.
- Completes all required administrative tasks in an accurate and timely manner
- Available to work shifts, stand-by, and/or on-call as required.
- Interacts with internal and external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
- Provides technical assistance to less experienced technicians.
- Exhibits professional appearance and demeanor at all times.
- Maintains productive, professional relationship with all Ricoh personnel and serves as a role model.
- Is a positive influence/champion within the team/organization.
- Provides technical assistance to less experienced technicians.
- Practices Ricoh Values at all times and complies with all company policies.
- Performs other duties as assigned.
QUALIFICATIONS:
- 4 years field experience preferably servicing colour production print machines
- A+ or Net+ certifications (as an asset)
- High Volume, Color Graphics Trained and assigned. (75% as an asset)
KNOWLEDGE, SKILLS & ABILITIES:
- Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
- Requires regular written and verbal communications with vendors of hardware and software to gain further technical knowledge of applications.
- Requires knowledge of computer operating systems; network design, implementation and servicing; and familiarity with a wide range of software applications.
- Possesses methodical approach to resolving problems.
- Possesses strong interpersonal and verbal communications skills.
- Possesses excellent customer service skills including ability to follow up to ensure closure of issues.
- Possesses the ability to effectively communicate with customers on complex subjects.
- Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications in support of the service of digitized output devices.
- Possesses ability to convey technical information through training seminars, written, or verbal communication.
- Possesses ability to write, assemble and distribute technical information relative to connectivity.
About Ricoh
For more than 50 years, the PFU group of companies ("PFU") has been developing technologies to accelerate digital transformation for organizations around the world—including our state-of-the-art fi Series and ScanSnap document scanners.
PFU Limited was founded in 1960, and our joint-venture roots weave back to 1973 when we joined PANAFACOM, a consortium of companies including Fujitsu and Panasonic that developed the first minicomputers. Years later, in 1987, USAC Denshi and PANAFACOM merged to establish PFU Limited (PANAFACOM, USAC). In 1983, PFU Limited launched its first document scanner.
PFU has been committed to manufacturing and supporting digital transformation-focused products for our customers and partners for decades. From introducing the first flatbed scanner to building the best-selling fi-7160, our innovative spirit and solution-forward technologies have helped us achieve and maintain our top spot as a leader in document scanners.
In 2022, we joined the Ricoh Group of companies and changed our name from Fujitsu Document Scanners to Ricoh Document Scanners. Besides the change in branding, our customers and partners can expect the same level of excellence, quality, and reliability. The R&D, manufacturing, sales, marketing, and services that our customers and partners know and trust will stay exactly the same.
We are dedicated to bringing best-in-class consumer and enterprise document scanners to organizations everywhere, helping them move forward in a more connected, sustainable world.
Field Specialist I, Production Technology Services/ Field Service Technician (High Volume Production Printers)
About the role
Field Specialist I, Production Technology Services/ Field Service Technician (High Volume Production Printers)
The Field Specialist I, Production Technology Services/ Field Service Technician (High Volume Production Printers) is a specialist in the servicing and repair of High Volume (Segment 6), Black & White, Color Graphics or Printing Systems equipment at customer locations usually within a specific geographic area.
RESPONSIBILITES:
- Specializes in the servicing and repair of High Volume (Segment 6), B&W, Color Graphics, Printing Systems equipment and enabler hardware.
- Manages territory, inventory and customer relationships.
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
- Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on High Volume (Segment 6), B&W, Color Graphics or Printing Systems equipment.
- Performs Basic Connected installations, sets up IP address, downloads printer drivers and provides customer training on printing functions.
- Demonstrates required digital competencies associated with assigned products and level assignment.
- Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
- Completes technical training on new equipment as assigned.
- Effectively executes all required territory management and call handling procedures.
- Works closely with sales partners to maximize equipment leads and upgrade opportunities.
- Assumes responsibilities assigned by the Field Technology Service Manager as required.
- Maintains and manages own parts inventory with a high degree of accuracy.
- Adheres to territory back-up plans.
- Completes all required administrative tasks in an accurate and timely manner
- Available to work shifts, stand-by, and/or on-call as required.
- Interacts with internal and external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
- Provides technical assistance to less experienced technicians.
- Exhibits professional appearance and demeanor at all times.
- Maintains productive, professional relationship with all Ricoh personnel and serves as a role model.
- Is a positive influence/champion within the team/organization.
- Provides technical assistance to less experienced technicians.
- Practices Ricoh Values at all times and complies with all company policies.
- Performs other duties as assigned.
QUALIFICATIONS:
- 4 years field experience preferably servicing colour production print machines
- A+ or Net+ certifications (as an asset)
- High Volume, Color Graphics Trained and assigned. (75% as an asset)
KNOWLEDGE, SKILLS & ABILITIES:
- Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
- Requires regular written and verbal communications with vendors of hardware and software to gain further technical knowledge of applications.
- Requires knowledge of computer operating systems; network design, implementation and servicing; and familiarity with a wide range of software applications.
- Possesses methodical approach to resolving problems.
- Possesses strong interpersonal and verbal communications skills.
- Possesses excellent customer service skills including ability to follow up to ensure closure of issues.
- Possesses the ability to effectively communicate with customers on complex subjects.
- Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications in support of the service of digitized output devices.
- Possesses ability to convey technical information through training seminars, written, or verbal communication.
- Possesses ability to write, assemble and distribute technical information relative to connectivity.
About Ricoh
For more than 50 years, the PFU group of companies ("PFU") has been developing technologies to accelerate digital transformation for organizations around the world—including our state-of-the-art fi Series and ScanSnap document scanners.
PFU Limited was founded in 1960, and our joint-venture roots weave back to 1973 when we joined PANAFACOM, a consortium of companies including Fujitsu and Panasonic that developed the first minicomputers. Years later, in 1987, USAC Denshi and PANAFACOM merged to establish PFU Limited (PANAFACOM, USAC). In 1983, PFU Limited launched its first document scanner.
PFU has been committed to manufacturing and supporting digital transformation-focused products for our customers and partners for decades. From introducing the first flatbed scanner to building the best-selling fi-7160, our innovative spirit and solution-forward technologies have helped us achieve and maintain our top spot as a leader in document scanners.
In 2022, we joined the Ricoh Group of companies and changed our name from Fujitsu Document Scanners to Ricoh Document Scanners. Besides the change in branding, our customers and partners can expect the same level of excellence, quality, and reliability. The R&D, manufacturing, sales, marketing, and services that our customers and partners know and trust will stay exactly the same.
We are dedicated to bringing best-in-class consumer and enterprise document scanners to organizations everywhere, helping them move forward in a more connected, sustainable world.