Description Please note that the position will initially be based at 7400 Galeries d’Anjou, Montréal , with a planned relocation to the Beaugrand site at 6505 Trans-Canada Highway, Saint-Laurent, in May 2026 .

Build the future with us Are you looking to contribute to an environment where sales support and the quality of the customer experience play a central role? As an Agency Support Agent, you will hold a key position at the heart of agency operations, providing human, efficient, and professional service.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What You’ll Accomplish With Us As an Agency Support Agent, you’ll be at the core of our mission. Here are the main responsibilities:

• Greet and assist clients, both in person and over the phone.
• Provide high-quality service to external clients, advisors, and the Sales Director.
• Support the sales force by managing requests related to changes of representatives, incoming transfers, sales force movements, compensation, career development, entry of administrative expenses, and orders for customized products.
• Ensure effective communication and collaboration with the sales force and, when necessary, direct requests to the appropriate specialties within the Career Support and Services Centre team.
• Work closely with the Agency Director (participation in meetings, distribution of internal communications, organization of activities).
• Manage the Director’s calendar.
• Compile data.
• Draft letters and administrative documents as needed.
• Ensure the onboarding and integration of new advisors within the Career agency.

What Could Accelerate Your Success In This Role We’re looking for someone who:

• Stands out for clear and effective communication skills, as well as excellent interpersonal abilities.
• Demonstrates a high level of autonomy, a proactive attitude, and strong motivation in carrying out responsibilities.
• Is recognized for a positive team spirit, adaptability to change, and professionalism.
• Has two years of experience in administrative support, customer service, or a similar role.
• Intermediate to advanced level of proficiency in French, as the individual will be required to communicate verbally and in writing with a French-speaking external clientele on a regular basis.
• Intermediate to advanced level of proficiency in English, as the individual will be required to communicate verbally and in writing with an English-speaking external clientele on a regular basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!