Interested in a career at Langara College?

Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!

Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

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Job Title:

System Administrator, Infrastructure

Employee Group:

CUPE

Employee Type:

Permanent

Start Date:

Monday, September 15 2025

End Date (if applicable):

Job Summary:

Reporting to the Manager of IT Infrastructure, the Systems Administrator deploys and maintains core IT Infrastructure services, business applications, network, security systems, telephony services, backup and data center environments. The Systems Administrator is the first support level to resolve day to day tickets escalated from the IT Service Desk and is responsible for monitoring Infrastructure services. Collaborating with the other teams, the administrator coordinates regular maintenance upgrades and participates in Enterprise projects.

The Systems Administrator provides coaching and mentorship to junior staff, small scale training and presentation to users, and participates in the making of IT policies and procedures to meet regulatory compliance and governance.

Job Description:

Duties & Responsibilities:

1. Provides Infrastructure Technical Support

• Triages tickets escalated to infrastructure support team.
• Responds to and resolves support tickets, and where appropriate, escalates to next level or other support groups.
• Liaises directly with users and collaborates with the Service Desk to troubleshoot Infrastructure related issues.
• Supports existing procedures for change management, incident and problem management using best practices from ITIL framework.
• Supports internal IT teams and third party integration partners to troubleshoot issues related to network, infrastructure core server services, client-server applications, virtual server, virtual desktop environments, security and telephony services.
• Assists employees to design efficient workflow and adopt best practices in areas related to infrastructure services.
• Participates in security incident investigation, log analysis, and user training on security practices.
• Guides employees and students in using applications and utilities, and adopting IT procedures.
• Shares knowledge with peers and users; updates knowledgebase content using standards such as KCS.

1. Evaluates, deploys and maintains core network and server services, business applications, security services and backup services

• In collaboration with other IT teams, solicits and evaluates business and technical requirements to recommend hardware, software platforms and hosting environments for secure, efficient and sustainable business solutions.

• Assists with procurement of infrastructure assets, software and maintenance contract renewals.

• Under guidance of senior IT technical members, participates in the design and implementation of major system architecture projects; including workflows, designs, schedules, test plans, system acceptance criteria and user acceptance criteria.

• Level 1/2 Infrastructure subject matter expert for infrastructure projects: participates in infrastructure projects to install and maintain IT related infrastructure such as network routers, operating systems, security systems, application software, storage and backup solutions.

• Automates processes and workloads related to systems for improved efficiency.

• Monitors performance and functions of infrastructure services, initiating pro-active maintenance effort as needed.

• Identifies root causes, implements fixes and workarounds for problems; creates post-incident reports for incidents with widespread impact.

• Performs trend analysis of system performance, usage and recommends upgrade plans.

• Assumes coordinator role in maintenance work and roles in business requirement analysis, and quality assurance in small projects.

• Produces documentation for project work, maintenance work and operation guidelines.

• Performs system backups and recovery to ensure systems are meeting recovery objectives.

1. Deploys and maintains datacenter environment, wiring (communication) closets, data network, voice network, wired and wireless network and telephone systems

• Installs, maintains and monitors datacenter and communication closet infrastructure equipment such as Server and network racks, UPS, network switches, physical servers and other devices; provides network, remote management connectivity and cable management.
• Monitors operations and environmental controls of datacentre and communication closets, taking preventative maintenance measures as needed.
• Maintains inventory of Infrastructure asset in the datacenters, communication closets and other facilities.
• Decommissions and disposes of old hardware and software securely.
• Inspects, maintains, and where necessary, replaces network cabling, voice/data jacks, and other server and network-related equipment.
• Level 1 and 2 maintenance of LAN and WAN infrastructure to ensure network connectivity of all workstations, application servers, back-end office infrastructure, and other devices requiring networking.
• Sets up, configures and supports office phones; maintains phone server backend systems and escalates issues to third-party support as needed.

1. Performs other related duties/projects as assigned

• Ensures designated environments are recoverable, secure, and auditable.
• Participates in procurement and RFP processes.
• In collaboration with management, participates in the development of IT procedures and policies.
• Develops documents and maintains policies, procedures and associated training plans for system administration and appropriate use.
• Maintains currency of IT knowledge in Information technology trends and developments.

Education & Experience:

• Two (2) year diploma in computer systems technology, computing studies, or equivalent technology diploma, with focus on server services and network operating systems.

• Completion of recognized industry certification(s) with emphasis on servers, storage, network and cloud technologies in Microsoft, Linux, VMWare, Citrix, Juniper Networks, Cisco Networks, Palo Alto Firewall, Azure and AWS.

• ITIL 3 or above certifications.

• Four plus (4+) years of combined experience covering the following areas:

  • Desktop support in client-services and cloud environments;
  • System administration of servers, network and IP telephony technologies, primarily in areas of enterprise server services, enterprise storage, VOIP management, network switch management, network administration and backup.

• An equivalent combination of experience and education may be considered.

• Current experience managing and supporting virtualization technologies for servers and desktop in midsize production environment. VMWare and Citrix technologies preferred.

• Current experience managing and supporting operating systems for network devices, servers and desktops, including Juniper networks, Microsoft Active Directory, Windows 2012, 2016 and 2019 Servers, Unix/Linux based systems (Redhat preferred), Windows 10 and Apple OSX environments.

• Current experience managing and supporting core infrastructure services such as firewall system (Palo Alto preferred), DHCP, DNS services, directory services, database services (MySQL, MSSQL, Oracle etc.) and enterprise systems such as ERP, file and print services.

• Current working knowledge of and experience managing VOIP systems in midsize businesses.

• Current experience with managing and supporting cloud technologies, including Microsoft Azure, O365, SharePoint, AWS and other SAAS systems.

• Working knowledge of network and security management tools and techniques.

• Programming and scripting training and experience in Java, C++, PowerShell, CLI and UNIX shell scripting.

• Current experience working with project managers on major projects and knowledge of project management principles, techniques, and methods.

• Experience with knowledge base systems (KCS preferred).

Skills & Abilities:

• Ability to respond to urgent situations appropriately to minimize business impacts and work under stress.
• Ability to solicit buy-ins and engage teamwork; strong coordination skills.
• Ability to map business requirements to technical requirements.
• Ability to coach junior staff for a high performing team.
• Ability to switch between tasks with competing priorities
• Ability to communicate effectively and confidently with others (verbally and in writing), explaining technical concepts/plans to project team in plain language, and to non-technical users.
• Strong analytical, problem solving and troubleshooting skills.
• Ability to organize, prioritize workload, and manage time to meet deadlines.
• Ability to work independently, self-motivated and as a member of a team.
• Ability to establish and maintain effective working relationships with other employees, students and service vendors.
• Ability to understand and maintain knowledge of industry trends and standards.
• Ability to write technical and user support documentation.
• Ability to run training for and presentation to a small group of technical or user audience.
• Ability to maintain confidentiality.
• Ability to perform duties within established policies, practices and standards.

Additional Info:

Working Conditions

• Shift change or overtime outside of regular work days/hours will be required for scheduled system maintenance with advanced notices, and for emergency work on short notice.
• Ability to safely lift and carry various computer-related equipment exceeding 10 kg.
• Ability to work in environments with minor conditions such as noise, dust and cold.

Why Join Langara?

At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.

** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **

We offer the following benefits:

• Extensive medical, dental, and vision coverage

• Hybrid-work program for eligible positions

• Generous vacation package plus paid time off during college winter closure (1 week in December)

• Employer paid defined benefit pension plan

• Potential eligibility for educational, training, and developmental programs

• Access to on-site daycare subject to availability

• Tuition waivers for courses at Langara College, subject to space availability

• Course/program tuition reimbursements

• Wellness classes and campus engagement events

Salary Range:

$41.93 - $47.01 per hour

Pay Grade:

CUPE IT Paygrade F

Scheduled Weekly Hours:

37.5

Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight):

No

Closing Date:

Thursday, August 28 2025

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please

contact

us.

If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please

contact

our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the

CUPE Collective Agreement

. Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Langara is committed to enhancing our diverse workforce.