Position Title: Assistant Manager - Inflight Operations

Location: Winnipeg, MB

Status: Full Time

Start Date: Immediately

Who We Are!

Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut.

At Calm Air International LP, we value our customers, passengers, and the communities we serve. We are only as good as the employees who work with us. We are looking for highly motivated, well-organized individuals, who work well in a fast-paced environment, to join our team! Want to learn more? Visit www.calmair.com.

About the Opportunity

Are you seeking an exciting opportunity to work with a group of high performing professionals? Do you like to work independently as well as part of a skilled team? If so, we would like to hear from you! We are looking for a highly motivated, well-organized individual, who thrives in a fast-paced environment, to join the Calm Air family.

At Calm Air, work is about what you do AND where you go! This position will have the opportunity to share their skills at all our bases throughout Manitoba and Nunavut and gain experience at a wide range of facilities.

The sky is the limit!

What You'll Get to Do

Reporting to the Senior Manager-Inflight Operations, the Assistant Manager – Inflight, is a dynamic and engaging people leader to the Flight Attendant group. They are responsible for the leadership and support of the Flight Attendant group assigned to all Calm Air bases. This role will ensure regulatory requirements, Company policies, standard operating procedures and safety standards while fostering a professional and supportive culture for the Flight Attendant Team. The Assistant Manager – Inflight will act as the primary liaison between the Flight Attendants and corporate Flight Operations Management Team.

Operations:

• Support and oversee day-to-day inflight operations and flight attendant performance at each base
• Ensure Inflight compliance with Transport Canada (CARs) and Company standard operating procedures
• Conduct base audits, cabin inspections and compliance checks as required
• Process and action flight attendant reports, emails, and inform the Senior Manager – Inflight Operations promptly of any significant in-flight irregularities including incident, accident, and occurrence reports, as they are reported by the individual Flight Attendants
• Ensure Flight Attendants report operational situations in a timely manner
• Responsible for maintaining Flight Attendant Uniform Policies and ensure all uniform policies are adhered to
• Perform periodic checks to assess procedures and individual performance in safety, emergency procedures, cabin service and passenger handling
• Coordinate and maintain onboard commissary
• Support and maintain a strong relationship with the Flight Attendant Union group
• Responsible for the Senior Manager-Inflight Operations duties when the Senior Manager-Inflight Operations is absent
• Assist with managing Crew Accommodations
• Assist in updating and amending the Flight Attendant Manual, ensuring it’s consistent with other guidance materials and manuals as required and ensure copies of all amendments are supplied to all holders of the Manual
• Assist with overseeing the Flight Attendant Training and coordinating FA Training (booking meeting rooms, scheduling etc.)
• Ensure all Flight Attendant qualifications are current
• Conduct Flight Attendant recruitment activities as required
• Monitor procedures with respect to passenger safety and handling and make recommendations for changes and/or improvements
• Participate in the preparation of corrective action training plans
• Other duties as assigned

Safety & Leadership:

• Maintain safety as our first quality standard
• Participate in Safety Management System Corrective Action Plans for Cabin Safety
• Conduct performance discussions, coaching and when necessary, corrective follow-ups
• Support and mentor the Flight Attendant group
• Reinforce safety and security procedures
• Provide guidance and support to new hires
• Promote occupational health and safety within your department, and participate in the development and monitoring of safety training
• Proactively communicate hazards and SMS initiatives with your department
• Embark on employment equity initiatives, engaging with all employees to promote employment equity and encouraging employees to undertake the self-declaration survey updating as necessary
• All levels of the organization share responsibility for human rights within the organization, overseeing and promoting continuous improvement on human rights and employment equity initiatives
• Other duties as assigned

Carry out their duties safely within regulatory and company standards, policies, processes, and procedures as trained. Use safety equipment (tools, Proper Protective Equipment etc.) as provided. Actively identify and report hazards and deficiencies (when in doubt report). Assist in development of company processes and procedures as required.

Skills & Experience We Value

• Must have a High School Diploma
• Minimum two (2) years Industry Experience is an asset but not required, preferably in a leadership role or management role
• Post-Secondary education or certification in Human Resources Management, Business Administration or related field is an asset
• Knowledge of Transport Canada CARs 705 and inflight operating procedures is not required but considered an asset
• Familiarity with in-flight training standards is not required but considered an asset
• Proven leadership and people management experience, including conflict resolution and performance management
• Must be able to manage your time effectively in a fast-paced environment
• Superior interpersonal, listening, and problem-solving skills

The Benefits of Joining Our Team

Along with being one of Manitoba’s Top Employers, we are proud to provide a cooperative and enriching work environment. In addition to a strong compensation package, Calm Air provides exceptional benefits which include:

• Registered Pension Plan starting at 5% matched after one year of employment
• Comprehensive Group Benefit Plan available upon hire with the exception of dental coverage which has a three month wait period
• Entitled to three weeks vacation after one year
• Airline travel and freight privileges
• Corporate and family events
• And more!

If This Sounds Like the Job for You, Contact Us!

At Calm Air, we value diversity and provide equal opportunities and accessibility for all qualified candidates. We encourage all members of a designated group or those requiring accessibility support to self-declare when applying. Applicants may request a reasonable accommodation related to the materials or activities used throughout the application process by emailing recruitment@calmair.com.

Please submit a resume in confidence by December 7, 2025.

We thank all those who apply, but only those selected for an interview will be contacted.