IT Support Specialist
Top Benefits
About the role
Duration: Indeterminate
Type: Full-time at 37.5 hours per week
Location: Ottawa, ON, hybrid with 4 days in-office per week.
Reports to: Chief Information Officer
Salary range: $48,978 to $61,222
Who we are:
The Canadian Wildlife Federation (CWF) is a national not-for-profit charitable organization dedicated to ensuring an appreciation of our natural world and a lasting legacy of healthy wildlife and habitat. By spreading knowledge of human impacts on the environment, developing and delivering educational programs, conducting research, promoting the sustainable use of natural resources, and advocating for effective wildlife policy and regulation, CWF strives for a future in which Canada's wildlife is conserved for generations to come. Learn more about our mission by clicking here.
Diversity is a fundamental part of our core values; we create every opportunity to become more inclusive. We encourage applications from qualified candidates from all diverse communities including, but not limited to, Indigenous persons, racially visible persons, people with disabilities, 2SLGBTQ+, and women in non-traditional roles. If you require accommodations during the recruitment process, please notify HR at any time.
Position Overview:
CWF is seeking to fill the position of IT Support Specialist! The Specialist plays an important role in ensuring the smooth operation of the CWF’s diverse technology systems and provides high-quality support across departments.
Reporting to the Chief Information Officer, the IT Support Specialist is a key member of the IT team, responsible for maintaining core systems and services, responding to user support needs, and ensuring staff across the organization can work effectively and securely—whether in-office or remotely across Canada.
This role provides day-to-day technical support across platforms including JIRA, Microsoft 365, telephony systems, desktop and mobile devices, and ensures secure access, connectivity, and system performance. The position also plays a critical role in onboarding/offboarding, training, and supporting continuous improvements in IT service delivery.
Duties and Responsibilities:
Support Desk & Ticketing Management:
- Manages and responds to support desk tickets using JIRA.
- Prioritizes and escalates issues to meet service level agreements.
- Monitors and maintains network connectivity for all devices.
- Implements and monitors security protocols to safeguard organizational data and systems.
- Facilitates secure remote access solutions, ensuring confidentiality and security of connections.
Microsoft 365 Application Administration:
- Administers and supports Microsoft 365 applications, including email, Co-pilot, Teams, SharePoint, and OneDrive.
- Troubleshoots and resolves issues related to Microsoft 365 applications.
- Installs, upgrades, and configures software applications on various devices.
- Ensures software compliance and license management.
- Conducts training sessions to enhance user proficiency in Microsoft applications.
- Creates user guides and documentation for Microsoft 365 applications.
Mobile Device Support & Integration:
- Supports and troubleshoots issues related to mobile devices used within the organization.
- Ensures integration and synchronization of mobile devices with organizational systems.
Technical Support:
- Provides technical support for computer systems, addressing hardware and software issues.
- Provides support for telephony systems, including troubleshooting hardware and software issues.
- Collaborates with vendors for telephony system maintenance and upgrades.
Education, Experience, and Abilities:
Required:
- College diploma in Computer Systems, Information Technology, or a related field.
- Minimum of 2 years of related experience in an IT support or help desk role.
- Proficiency with Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Co-Pilot.
- Experience with support desk ticketing systems (i.e JIRA or similar)
- Solid understanding of desktop and mobile operating systems, hardware, and basic networking concepts.
- Familiarity with remote access tools, VPNs, and security protocols to ensure safe and efficient connectivity.
- Ability to install, configure, and maintain software and troubleshoot issues.
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Proven ability to prioritize tasks, manage time effectively, and work both independently and as part of a team.
- Excellent verbal and written communication skills in English.
- Strong organizational and time management skills.
Assets:
- Experience supporting telephony systems, including hardware/software troubleshooting.
- Basic scripting or automation skills (i.e PowerShell)
- Experience creating user guides, training materials, or delivering group training sessions.
- Familiarity with license management and software compliance processes.
- Understanding of IT service delivery in a nonprofit or multi-departmental environment.
Work Conditions:
- Full-time indeterminate position.
- Typically working Monday through Friday for 37.5 hours per week. Overtime may be required occasionally, particularly for emergent matters off-hours.
- Salary can range from $48,978 to $61,222 per year. Offered salary is determined based on education, experience, and internal parity.
- Location: Based at our Head Office in Kanata (Ottawa West), Ontario, with hybrid flexibility to work 4-days in-office and 1-day from home per week.
- Physical ability to lift and move equipment up to 20lbs, crouching under desks, setting up cables, and installing equipment.
- Manual dexterity required to operate computer.
- Exposure to mental stress due to unpredictable interruptions, equipment failures or outages, and conflicting demands.
- Interacts with colleagues across the organization, in addition to external contacts for troubleshooting issues. Occasionally working with volunteers regarding account support.
Why Work With Us?
- We are a rapidly growing team of forward-thinking individuals who all share a common passion: wildlife and habitat!
- Office located in the quiet suburbs of Kanata which includes a kitchen lounge, living plant wall, and outdoor demonstration gardens.
- Friendly and casual work environment.
- Opportunity to expand your network of IT, science, education, fundraising, marketing, and program experts.
- We are committed to work-life balance.
- We are committed to building a more diverse workforce.
- Relevant professional development opportunities for career growth.
- We offer a competitive benefits plan at no cost to employees which include health, dental, vision, and LTD. Enrollment to Employee Assistance Program.
- We offer Group RSP enrollment with up to 5% matching.
- 13 paid stat holidays per year.
- Generous time-off policies include paid vacation days, sick days, float days, and appointment time.
- Complimentary subscription to our Canadian Wildlife magazine.
Application Deadline: September 3, 2025
How To Apply: Cover letter and resume should be submitted online. Please include a brief mention of your favourite outdoor memory in your cover letter. We thank you for your interest in the Canadian Wildlife Federation! Please note that only candidates that are selected for an interview will be contacted.
About Canadian Wildlife Federation
The Canadian Wildlife Federation conducts its activities through a cooperative approach – working with people, corporations, non-government organizations, and governments to inspire collaboration in achieving wildlife conservation. We will use the best available science-based information to develop our policies, programs and communications.
IT Support Specialist
Top Benefits
About the role
Duration: Indeterminate
Type: Full-time at 37.5 hours per week
Location: Ottawa, ON, hybrid with 4 days in-office per week.
Reports to: Chief Information Officer
Salary range: $48,978 to $61,222
Who we are:
The Canadian Wildlife Federation (CWF) is a national not-for-profit charitable organization dedicated to ensuring an appreciation of our natural world and a lasting legacy of healthy wildlife and habitat. By spreading knowledge of human impacts on the environment, developing and delivering educational programs, conducting research, promoting the sustainable use of natural resources, and advocating for effective wildlife policy and regulation, CWF strives for a future in which Canada's wildlife is conserved for generations to come. Learn more about our mission by clicking here.
Diversity is a fundamental part of our core values; we create every opportunity to become more inclusive. We encourage applications from qualified candidates from all diverse communities including, but not limited to, Indigenous persons, racially visible persons, people with disabilities, 2SLGBTQ+, and women in non-traditional roles. If you require accommodations during the recruitment process, please notify HR at any time.
Position Overview:
CWF is seeking to fill the position of IT Support Specialist! The Specialist plays an important role in ensuring the smooth operation of the CWF’s diverse technology systems and provides high-quality support across departments.
Reporting to the Chief Information Officer, the IT Support Specialist is a key member of the IT team, responsible for maintaining core systems and services, responding to user support needs, and ensuring staff across the organization can work effectively and securely—whether in-office or remotely across Canada.
This role provides day-to-day technical support across platforms including JIRA, Microsoft 365, telephony systems, desktop and mobile devices, and ensures secure access, connectivity, and system performance. The position also plays a critical role in onboarding/offboarding, training, and supporting continuous improvements in IT service delivery.
Duties and Responsibilities:
Support Desk & Ticketing Management:
- Manages and responds to support desk tickets using JIRA.
- Prioritizes and escalates issues to meet service level agreements.
- Monitors and maintains network connectivity for all devices.
- Implements and monitors security protocols to safeguard organizational data and systems.
- Facilitates secure remote access solutions, ensuring confidentiality and security of connections.
Microsoft 365 Application Administration:
- Administers and supports Microsoft 365 applications, including email, Co-pilot, Teams, SharePoint, and OneDrive.
- Troubleshoots and resolves issues related to Microsoft 365 applications.
- Installs, upgrades, and configures software applications on various devices.
- Ensures software compliance and license management.
- Conducts training sessions to enhance user proficiency in Microsoft applications.
- Creates user guides and documentation for Microsoft 365 applications.
Mobile Device Support & Integration:
- Supports and troubleshoots issues related to mobile devices used within the organization.
- Ensures integration and synchronization of mobile devices with organizational systems.
Technical Support:
- Provides technical support for computer systems, addressing hardware and software issues.
- Provides support for telephony systems, including troubleshooting hardware and software issues.
- Collaborates with vendors for telephony system maintenance and upgrades.
Education, Experience, and Abilities:
Required:
- College diploma in Computer Systems, Information Technology, or a related field.
- Minimum of 2 years of related experience in an IT support or help desk role.
- Proficiency with Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Co-Pilot.
- Experience with support desk ticketing systems (i.e JIRA or similar)
- Solid understanding of desktop and mobile operating systems, hardware, and basic networking concepts.
- Familiarity with remote access tools, VPNs, and security protocols to ensure safe and efficient connectivity.
- Ability to install, configure, and maintain software and troubleshoot issues.
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Proven ability to prioritize tasks, manage time effectively, and work both independently and as part of a team.
- Excellent verbal and written communication skills in English.
- Strong organizational and time management skills.
Assets:
- Experience supporting telephony systems, including hardware/software troubleshooting.
- Basic scripting or automation skills (i.e PowerShell)
- Experience creating user guides, training materials, or delivering group training sessions.
- Familiarity with license management and software compliance processes.
- Understanding of IT service delivery in a nonprofit or multi-departmental environment.
Work Conditions:
- Full-time indeterminate position.
- Typically working Monday through Friday for 37.5 hours per week. Overtime may be required occasionally, particularly for emergent matters off-hours.
- Salary can range from $48,978 to $61,222 per year. Offered salary is determined based on education, experience, and internal parity.
- Location: Based at our Head Office in Kanata (Ottawa West), Ontario, with hybrid flexibility to work 4-days in-office and 1-day from home per week.
- Physical ability to lift and move equipment up to 20lbs, crouching under desks, setting up cables, and installing equipment.
- Manual dexterity required to operate computer.
- Exposure to mental stress due to unpredictable interruptions, equipment failures or outages, and conflicting demands.
- Interacts with colleagues across the organization, in addition to external contacts for troubleshooting issues. Occasionally working with volunteers regarding account support.
Why Work With Us?
- We are a rapidly growing team of forward-thinking individuals who all share a common passion: wildlife and habitat!
- Office located in the quiet suburbs of Kanata which includes a kitchen lounge, living plant wall, and outdoor demonstration gardens.
- Friendly and casual work environment.
- Opportunity to expand your network of IT, science, education, fundraising, marketing, and program experts.
- We are committed to work-life balance.
- We are committed to building a more diverse workforce.
- Relevant professional development opportunities for career growth.
- We offer a competitive benefits plan at no cost to employees which include health, dental, vision, and LTD. Enrollment to Employee Assistance Program.
- We offer Group RSP enrollment with up to 5% matching.
- 13 paid stat holidays per year.
- Generous time-off policies include paid vacation days, sick days, float days, and appointment time.
- Complimentary subscription to our Canadian Wildlife magazine.
Application Deadline: September 3, 2025
How To Apply: Cover letter and resume should be submitted online. Please include a brief mention of your favourite outdoor memory in your cover letter. We thank you for your interest in the Canadian Wildlife Federation! Please note that only candidates that are selected for an interview will be contacted.
About Canadian Wildlife Federation
The Canadian Wildlife Federation conducts its activities through a cooperative approach – working with people, corporations, non-government organizations, and governments to inspire collaboration in achieving wildlife conservation. We will use the best available science-based information to develop our policies, programs and communications.