Job Description WHAT IS THE OPPORTUNITY? Join RBC’s strategic GenAI adoption team at a pivotal moment. You’ll design the learning experiences that enable thousands of employees to confidently adopt and apply AI tools in their daily work. This is a build-from-scratch role with direct influence on enterprise-wide AI capability no competing legacy programs, just the opportunity to shape how a major financial institution scales AI adoption. You’ll work cross-functionally with technical leaders, business stakeholders, and employees across all lines of business, creating visible, high-impact learning assets that drive real organizational transformation. WHAT WILL YOU DO? Design and develop a three-level certification framework (Foundation, Practitioner, Advanced) for AI-SDLC, aligned to RBC roles and competencies Create role-specific learning paths for diverse personas across technology, operations, and business functions Build curriculum content and produce multi-format learning assets (technical docs, videos, interactive labs, case studies, playbooks, one-pagers) Maintain and curate prompt libraries, templates, and reusable assets from pilot labs and enterprise use cases Develop tool-specific reference materials covering access, configuration, usage tips, and best practices for RBC systems Manage the knowledge base, FAQ hub, and learning materials on RBC’s corporate intranet for discoverability and currency Monitor pilot learnings and enterprise feedback to continuously improve curriculum and refresh materials quarterly Partner with technical teams and role champions to validate content and ensure learning assets drive real adoption outcomes WHAT DO YOU NEED TO SUCCEED? Must have: Hands-on fluency with GenAI/LLM tools and practical prompt engineering experience Proven instructional design and curriculum development for technical or enterprise audiences Strong technical writing and documentation skills with ability to translate complex concepts into clear, actionable content Demonstrated ability to produce learning assets in multiple formats (guides, videos, interactive content, job aids) Ability to organize and maintain evolving content in fast-changing technology environments Experience with knowledge base/intranet platforms (e.g., Confluence, SharePoint) or learning management systems Nice-to-have: Working knowledge of the SDLC, AI-assisted development, and developer personas Experience building certification frameworks or role-based learning paths at enterprise scale Familiarity with banking, financial services, or highly regulated enterprise environments What’s in it for you? You’ll shape how enterprise teams build practical GenAI and AI skills, creating learning assets that influence organizational capability across RBC. This role offers high visibility, partnership opportunities with technical and business leaders, and the chance to establish yourself as a thought leader in enterprise AI enablement. You’ll build a portfolio of transformational learning programs while gaining deep experience in instructional design, content strategy, and large-scale adoption initiatives—positioning you for advancement into senior learning strategy or organizational development roles. Job Skills Communication, Conceptual Thinking, Knowledge Organization, Long Term Planning, Performance Management (PM), Product Services, Service Request Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-06-23 Application Deadline: 2026-07-21 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.