Top Benefits
About the role
Description
We are seeking a collaborative, operations-focused Director of Healthcare Services to lead and oversee Impark’s largest and most complex portfolio—healthcare. This position is responsible for the daily performance, safety, service delivery, and client satisfaction across an extensive network of hospital and medical campus parking operations. The successful candidate will be a proactive leader with deep experience managing multi-site teams, ensuring compliance with contractual obligations, and building strong relationships with health authority stakeholders.
Key Responsibilities
Portfolio Operations & Oversight
- Lead a cross-regional team of managers and supervisors responsible for operations at numerous healthcare facilities.
- Ensure that parking operations are safe, efficient, clean, and meet all client expectations and regulatory standards.
- Prepare and analyze operating reports (daily/weekly/monthly) and oversee maintenance projects to ensure timely and quality completion.
- Monitor key performance indicators including staffing, customer satisfaction, compliance, and incident response across sites.
- Enforce company and client contractual obligations, policies, and safety standards.
- Respond swiftly to incidents, escalated concerns, or facility-related issues.
- Lead the development and implementation of new parking technologies and solutions.
- Identify and pursue new business, portfolio growth and revenue growth opportunities.
Team Leadership & Development
- Recruit, train, and develop high-performing managers and frontline employees across multiple sites.
- Provide coaching, performance monitoring, and succession planning to foster a strong, accountable leadership pipeline.
- Develop onboarding plans for new hires and oversee healthcare-specific training programs.
Client Relations & Communication
- Serve as the senior point of contact for healthcare clients, developing strategic relationships with hospital and health authority stakeholders.
- Attend regular site meetings, provide data-driven performance updates, and respond to client feedback with action plans.
- Deliver client reporting on operational performance, service quality, staffing, and incident trends.
Financial Accountability
- Review monthly P&L statements, variance reports, and revenue performance to ensure profitability and budget alignment.
- Recommend and implement operational adjustments to achieve or exceed financial targets.
- Ensure strong revenue controls and audit procedures are in place at all managed sites.
Strategic Support & Cross-functional Collaboration
-
Collaborate with internal teams including Business Development, Technology, Launch, HR, and Finance to implement operational improvements and new contracts.
-
Contribute to the preparation of marketing proposals and operational plans to support business expansion within the healthcare vertical.
-
Represent Impark professionally within the healthcare community and civic organizations to promote the company’s reputation and service commitment.
Skills, Knowledge and Expertise
- 5+ years of experience in multi-site operations management, ideally in a regulated, service-oriented environment (e.g., healthcare, hospitality, facility management).
- Demonstrated leadership skills managing large and distributed teams.
- Excellent communication, client engagement, and relationship management skills.
- Strong financial and operational acumen, with experience reviewing P&Ls and performance metrics.
- Proven ability to handle multiple complex projects in a fast-paced, dynamic environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Preferred:
- Master’s Degree in Business or Healthcare Administration Preferred
- PTMP (formerly CAPP) or CPP certification.
- Experience working directly with public or private healthcare organizations.
- Familiarity with CRM platforms such as Salesforce.
Benefits
- RRSP (based on employee group)
- EAP (based on employee group)
- Paid Vacation
- Medical & Vision
- Dental
- Life Insurance
- AD&D
- Short-Term Disability
- Long-Term Disability (based on employee group)
About Reimagined Parking
The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.
Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.
About Impark
Impark is one of North America’s largest and most successful parking management companies. Since its inception in 1962, Impark has transformed from a single surface lot operator into an industry trailblazer with a portfolio of over 3,500 locations. As of 2018, we employ over 9,200 personnel in 334 cities and generate in excess of $1.5B in gross receipts.
Our strong entrepreneurial drive and dedication to superior service have led us to develop a selection of value-added services that includes valet, shuttle, enforcement, automated solutions, and revenue control.
Top Benefits
About the role
Description
We are seeking a collaborative, operations-focused Director of Healthcare Services to lead and oversee Impark’s largest and most complex portfolio—healthcare. This position is responsible for the daily performance, safety, service delivery, and client satisfaction across an extensive network of hospital and medical campus parking operations. The successful candidate will be a proactive leader with deep experience managing multi-site teams, ensuring compliance with contractual obligations, and building strong relationships with health authority stakeholders.
Key Responsibilities
Portfolio Operations & Oversight
- Lead a cross-regional team of managers and supervisors responsible for operations at numerous healthcare facilities.
- Ensure that parking operations are safe, efficient, clean, and meet all client expectations and regulatory standards.
- Prepare and analyze operating reports (daily/weekly/monthly) and oversee maintenance projects to ensure timely and quality completion.
- Monitor key performance indicators including staffing, customer satisfaction, compliance, and incident response across sites.
- Enforce company and client contractual obligations, policies, and safety standards.
- Respond swiftly to incidents, escalated concerns, or facility-related issues.
- Lead the development and implementation of new parking technologies and solutions.
- Identify and pursue new business, portfolio growth and revenue growth opportunities.
Team Leadership & Development
- Recruit, train, and develop high-performing managers and frontline employees across multiple sites.
- Provide coaching, performance monitoring, and succession planning to foster a strong, accountable leadership pipeline.
- Develop onboarding plans for new hires and oversee healthcare-specific training programs.
Client Relations & Communication
- Serve as the senior point of contact for healthcare clients, developing strategic relationships with hospital and health authority stakeholders.
- Attend regular site meetings, provide data-driven performance updates, and respond to client feedback with action plans.
- Deliver client reporting on operational performance, service quality, staffing, and incident trends.
Financial Accountability
- Review monthly P&L statements, variance reports, and revenue performance to ensure profitability and budget alignment.
- Recommend and implement operational adjustments to achieve or exceed financial targets.
- Ensure strong revenue controls and audit procedures are in place at all managed sites.
Strategic Support & Cross-functional Collaboration
-
Collaborate with internal teams including Business Development, Technology, Launch, HR, and Finance to implement operational improvements and new contracts.
-
Contribute to the preparation of marketing proposals and operational plans to support business expansion within the healthcare vertical.
-
Represent Impark professionally within the healthcare community and civic organizations to promote the company’s reputation and service commitment.
Skills, Knowledge and Expertise
- 5+ years of experience in multi-site operations management, ideally in a regulated, service-oriented environment (e.g., healthcare, hospitality, facility management).
- Demonstrated leadership skills managing large and distributed teams.
- Excellent communication, client engagement, and relationship management skills.
- Strong financial and operational acumen, with experience reviewing P&Ls and performance metrics.
- Proven ability to handle multiple complex projects in a fast-paced, dynamic environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Preferred:
- Master’s Degree in Business or Healthcare Administration Preferred
- PTMP (formerly CAPP) or CPP certification.
- Experience working directly with public or private healthcare organizations.
- Familiarity with CRM platforms such as Salesforce.
Benefits
- RRSP (based on employee group)
- EAP (based on employee group)
- Paid Vacation
- Medical & Vision
- Dental
- Life Insurance
- AD&D
- Short-Term Disability
- Long-Term Disability (based on employee group)
About Reimagined Parking
The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.
Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.
About Impark
Impark is one of North America’s largest and most successful parking management companies. Since its inception in 1962, Impark has transformed from a single surface lot operator into an industry trailblazer with a portfolio of over 3,500 locations. As of 2018, we employ over 9,200 personnel in 334 cities and generate in excess of $1.5B in gross receipts.
Our strong entrepreneurial drive and dedication to superior service have led us to develop a selection of value-added services that includes valet, shuttle, enforcement, automated solutions, and revenue control.