Product Support Representative - Bilingual Ontario, Quebec Territory
About the role
PURPOSE and SCOPE:
Reporting to the Product Support Supervisor, the Product Support Representative provides after sales support for all MacDon Products. They work in territory with our dealers and customers to investigate product issues, address customer concerns, and provide product training. As part of the larger MacDon team they coordinate closely with the factory, providing information helping drive design changes and better understanding of customer needs.
JOB RESPONSIBILITIES:
- Work with Product Support Supervisors, Product Support Specialists, Territory Sales Representatives and Dealer Personnel to address product issues and customer concerns.
- Lead investigation and troubleshooting within territory, creating detailed reports on product issues
- Develop and maintain relationships with Dealer support personnel to ensure a positive experience for customers of MacDon equipment.
- Instruct technical training for dealer technicians and end users.
- Perform demonstrations of new products.
QUALIFICATIONS:
Academic/Educational Requirements
- Related University or College Degree, or equivalent experience
Required Skills/Experience
- Fluent in English and French, both written and verbal
- A self-starter who can work independently and as part of a team
- Strong background in mechanical, hydraulic and electrical system diagnostics and repair
- Understanding of agricultural equipment and its operation, including experience with grain harvesting equipment.
- Excellent communication and interpersonal skills, including the ability to work with a remote team
- Computer skills, including Microsoft Products: Office, Word, Excel, Outlook, and PowerPoint
- Travel is required 60% - 70% of the time. Valid passport required (must be able to cross Canadian US Border)
- Must hold and maintain valid driver’s license
*Position territory is for Ontario, Quebec*
The candidate will preferably reside in territory
Job Details
Location
- Canada
About MacDon Industries Ltd
Harvesting Performance
For nearly 70 years MacDon has been a world leader in technology, innovation, and manufacturing of high-performance harvesting equipment. Their harvesting history is rooted deep in the rich prairie heritage of Winnipeg, Manitoba, Canada. MacDon products are distributed and supported worldwide from offices in Canada, the United States, Australia, Russia, Brazil, and Germany.
MacDon's relentless pursuit of improvement is driven by their desire to make harvesting easier and more productive for farmers. Working directly with producers and custom harvesters in the toughest real-world conditions; this relationship guides MacDon to pioneer industry-leading innovations like the FlexDraper®. MacDon has a worldwide reputation for excellence as The Harvesting Specialists and is proud to make equipment that help producers harvest the crops that feed the world.
Product Support Representative - Bilingual Ontario, Quebec Territory
About the role
PURPOSE and SCOPE:
Reporting to the Product Support Supervisor, the Product Support Representative provides after sales support for all MacDon Products. They work in territory with our dealers and customers to investigate product issues, address customer concerns, and provide product training. As part of the larger MacDon team they coordinate closely with the factory, providing information helping drive design changes and better understanding of customer needs.
JOB RESPONSIBILITIES:
- Work with Product Support Supervisors, Product Support Specialists, Territory Sales Representatives and Dealer Personnel to address product issues and customer concerns.
- Lead investigation and troubleshooting within territory, creating detailed reports on product issues
- Develop and maintain relationships with Dealer support personnel to ensure a positive experience for customers of MacDon equipment.
- Instruct technical training for dealer technicians and end users.
- Perform demonstrations of new products.
QUALIFICATIONS:
Academic/Educational Requirements
- Related University or College Degree, or equivalent experience
Required Skills/Experience
- Fluent in English and French, both written and verbal
- A self-starter who can work independently and as part of a team
- Strong background in mechanical, hydraulic and electrical system diagnostics and repair
- Understanding of agricultural equipment and its operation, including experience with grain harvesting equipment.
- Excellent communication and interpersonal skills, including the ability to work with a remote team
- Computer skills, including Microsoft Products: Office, Word, Excel, Outlook, and PowerPoint
- Travel is required 60% - 70% of the time. Valid passport required (must be able to cross Canadian US Border)
- Must hold and maintain valid driver’s license
*Position territory is for Ontario, Quebec*
The candidate will preferably reside in territory
Job Details
Location
- Canada
About MacDon Industries Ltd
Harvesting Performance
For nearly 70 years MacDon has been a world leader in technology, innovation, and manufacturing of high-performance harvesting equipment. Their harvesting history is rooted deep in the rich prairie heritage of Winnipeg, Manitoba, Canada. MacDon products are distributed and supported worldwide from offices in Canada, the United States, Australia, Russia, Brazil, and Germany.
MacDon's relentless pursuit of improvement is driven by their desire to make harvesting easier and more productive for farmers. Working directly with producers and custom harvesters in the toughest real-world conditions; this relationship guides MacDon to pioneer industry-leading innovations like the FlexDraper®. MacDon has a worldwide reputation for excellence as The Harvesting Specialists and is proud to make equipment that help producers harvest the crops that feed the world.