Billing Clerk - Aylmer, Ontario
About the role
Highlights of the job
We are hiring a
Billing Clerk
[
Full-Time, Permanent
]
based in
Aylmer, Ontario
, Canada
. This opportunity is open to both internal and external candidates.
Current EPCOR employees: please apply using your
“
@epcor.com
”
email address.
As a Billing Clerk, you will play a vital role in ensuring timely, accurate, and customer
focused billing for
EPCOR Natural Gas Limited
Partnership (
ENGLP
)
. You
will be responsible for preparing,
printing
, and distributing customer usage bills, applying payments, and completing each monthly billing cycle with precision and regulatory compliance
.
This role is integral to supporting our customers and operational teams. You will collaborate closely with meter reading, customer service, collections, and regulatory colleagues to ensure seamless billing operations and a positive customer experience. The Billing Clerk reports to the
Specialist
,
Regulatory Compliance, and operates within established guidelines and standards.
What you’d be responsible for
Reporting to the
Specialist, Regulatory Compliance
, and
working collaboratively
with peers across
Southern Bruce & Aylmer
branches
, you
r
r
esponsibilities include (but are not limited to):
Billing & Data Management
- Preparing handheld devices for meter readers and uploading meter data for billing.
- Importing meter reads and validating data to ensure accuracy.
- Calculating customer charges, generating bills, and preparing billing packages for mailing.
- Preparing daily bank deposits for cash and cheque payments.
- Processing various customer payment methods and applying them accurately.
Customer Support
-
Responding to customer billing inquiries via phone and email with professionalism and empathy.
-
Processing refunds, penalties,
Non-Sufficient
Fund (
NSF
)
payments
, and account adjustments as required.
Reporting & Compliance
-
Preparing monthly reports including charge registers, consumption history,
Ontario E
nergy
Board (O
EB
)
submissions, and month
‑
end reports.
-
Supporting regulatory requirements and maintaining accurate billing record
Operational Support
-
Purchasing postage and billing stationery.
-
Operating the bill sorter machine, postage meter, and meter reading handheld devices/software.
-
Providing backup support to other departments to meet shared objectives.
-
Demonstrating a high
‑
performance, safe, accountable, and customer
‑
focused working style consistent with EPCOR values.
What’s required to be successful
Education & Experience:
-
High School (
Grade 12
)
diploma or GED equivalent
.
-
A
2-year
post-secondary
diploma
in business administration or related field
is preferred
.
-
-
7
years of administrati
ve
experience
, ideally in
natural gas
or utility sectors
.
-
I
ndi
viduals with less than the required experience may be considered in a developmental capacity based on demonstrated ability to meet the core responsibilities of the role.
-
Technical Competencies:
-
Working knowledge of utility billing processes, collection policies, and utility software systems.
-
Proven knowledge of operating bill sorter machine, postage meter, and meter reading handheld devices and software
.
-
Proficiency in Microsoft Office (Word, Excel) and standard office systems.
-
Expert knowledge of
Utility Management Software (
UMS
)
Billing Software is preferred.
Behavioural Competencies:
-
Strong interpersonal and communication skills, with the ability to navigate emotional or complex customer situations professionally.
-
High attention to detail, accuracy, and a strong work ethic.
-
Effective time management and a
bility to work effectively in a
n agile and dynamic work
environment.
-
Commitment to EPCOR’s values: safety, accountability, operational excellence, and being easy to do business with.
Other important facts about this job
Jurisdiction
:
Out of Scope Hourly (OSH)
Class
:
3967
Wage
:
Starting at
$
32.13
per hour (Final Wage and Step will be determined at the time of selection and is based on a combination of factors as outlined in the
wage grid.
)
Hours of Work
: 80 hours bi-weekly
Vacancy:
This posting is for an existing position at EPCOR, created to backfill a retiring employee. The position is not being held for future hires.
Use of
AI
: O
ur recruitment process may use technology
assisted tools, including artificial intelligence, to support application screening and certain assessment steps. All recruitment activities, including hiring decisions, are led by our hiring managers and talent acquisition team.
Application deadline
: Due to
b
usiness
o
perational needs
,
th
is
position may close any time after
February
17
, 202
6
. We will be reviewing applications, conducting pre-screening and booking interviews throughout the duration of the posting. We
wish to thank
all that have applied for your interest; however, only those candidates proceeding will be contacted (via email and/or phone).
EPCO
R Employees
:
please ensure that you are using your
“@epcor.com”
email address.
Learn more about
Working at EPCOR
!
Follow us on
,
X
,
Glassdoor
or
!
MA1
Please note the following information:
-
A requirement of working for EPCOR is that you are
at least 18 years of age, successfully attained a high school diploma
(GED, or equivalent level of secondary education) and
legally entitled to work in Canada
on a permanent
fulltime
basis
. (A copy of a valid work permit may be required.)
-
If you are considered for the position,
clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required
.
Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
-
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
-
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
Follow us on LinkedIn, Twitter or Facebook!
About EPCOR
Clean water, reliable electricity, drainage services and natural gas are at the heart of what we do. With a rich 125-year history, EPCOR has ambitions to be one of North America’s premier providers of essential services, and we have the top employer and sustainability awards to prove it. If you’re looking for new opportunities, people who care and work that matters, apply today!
Billing Clerk - Aylmer, Ontario
About the role
Highlights of the job
We are hiring a
Billing Clerk
[
Full-Time, Permanent
]
based in
Aylmer, Ontario
, Canada
. This opportunity is open to both internal and external candidates.
Current EPCOR employees: please apply using your
“
@epcor.com
”
email address.
As a Billing Clerk, you will play a vital role in ensuring timely, accurate, and customer
focused billing for
EPCOR Natural Gas Limited
Partnership (
ENGLP
)
. You
will be responsible for preparing,
printing
, and distributing customer usage bills, applying payments, and completing each monthly billing cycle with precision and regulatory compliance
.
This role is integral to supporting our customers and operational teams. You will collaborate closely with meter reading, customer service, collections, and regulatory colleagues to ensure seamless billing operations and a positive customer experience. The Billing Clerk reports to the
Specialist
,
Regulatory Compliance, and operates within established guidelines and standards.
What you’d be responsible for
Reporting to the
Specialist, Regulatory Compliance
, and
working collaboratively
with peers across
Southern Bruce & Aylmer
branches
, you
r
r
esponsibilities include (but are not limited to):
Billing & Data Management
- Preparing handheld devices for meter readers and uploading meter data for billing.
- Importing meter reads and validating data to ensure accuracy.
- Calculating customer charges, generating bills, and preparing billing packages for mailing.
- Preparing daily bank deposits for cash and cheque payments.
- Processing various customer payment methods and applying them accurately.
Customer Support
-
Responding to customer billing inquiries via phone and email with professionalism and empathy.
-
Processing refunds, penalties,
Non-Sufficient
Fund (
NSF
)
payments
, and account adjustments as required.
Reporting & Compliance
-
Preparing monthly reports including charge registers, consumption history,
Ontario E
nergy
Board (O
EB
)
submissions, and month
‑
end reports.
-
Supporting regulatory requirements and maintaining accurate billing record
Operational Support
-
Purchasing postage and billing stationery.
-
Operating the bill sorter machine, postage meter, and meter reading handheld devices/software.
-
Providing backup support to other departments to meet shared objectives.
-
Demonstrating a high
‑
performance, safe, accountable, and customer
‑
focused working style consistent with EPCOR values.
What’s required to be successful
Education & Experience:
-
High School (
Grade 12
)
diploma or GED equivalent
.
-
A
2-year
post-secondary
diploma
in business administration or related field
is preferred
.
-
-
7
years of administrati
ve
experience
, ideally in
natural gas
or utility sectors
.
-
I
ndi
viduals with less than the required experience may be considered in a developmental capacity based on demonstrated ability to meet the core responsibilities of the role.
-
Technical Competencies:
-
Working knowledge of utility billing processes, collection policies, and utility software systems.
-
Proven knowledge of operating bill sorter machine, postage meter, and meter reading handheld devices and software
.
-
Proficiency in Microsoft Office (Word, Excel) and standard office systems.
-
Expert knowledge of
Utility Management Software (
UMS
)
Billing Software is preferred.
Behavioural Competencies:
-
Strong interpersonal and communication skills, with the ability to navigate emotional or complex customer situations professionally.
-
High attention to detail, accuracy, and a strong work ethic.
-
Effective time management and a
bility to work effectively in a
n agile and dynamic work
environment.
-
Commitment to EPCOR’s values: safety, accountability, operational excellence, and being easy to do business with.
Other important facts about this job
Jurisdiction
:
Out of Scope Hourly (OSH)
Class
:
3967
Wage
:
Starting at
$
32.13
per hour (Final Wage and Step will be determined at the time of selection and is based on a combination of factors as outlined in the
wage grid.
)
Hours of Work
: 80 hours bi-weekly
Vacancy:
This posting is for an existing position at EPCOR, created to backfill a retiring employee. The position is not being held for future hires.
Use of
AI
: O
ur recruitment process may use technology
assisted tools, including artificial intelligence, to support application screening and certain assessment steps. All recruitment activities, including hiring decisions, are led by our hiring managers and talent acquisition team.
Application deadline
: Due to
b
usiness
o
perational needs
,
th
is
position may close any time after
February
17
, 202
6
. We will be reviewing applications, conducting pre-screening and booking interviews throughout the duration of the posting. We
wish to thank
all that have applied for your interest; however, only those candidates proceeding will be contacted (via email and/or phone).
EPCO
R Employees
:
please ensure that you are using your
“@epcor.com”
email address.
Learn more about
Working at EPCOR
!
Follow us on
,
X
,
Glassdoor
or
!
MA1
Please note the following information:
-
A requirement of working for EPCOR is that you are
at least 18 years of age, successfully attained a high school diploma
(GED, or equivalent level of secondary education) and
legally entitled to work in Canada
on a permanent
fulltime
basis
. (A copy of a valid work permit may be required.)
-
If you are considered for the position,
clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required
.
Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
-
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
-
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
Follow us on LinkedIn, Twitter or Facebook!
About EPCOR
Clean water, reliable electricity, drainage services and natural gas are at the heart of what we do. With a rich 125-year history, EPCOR has ambitions to be one of North America’s premier providers of essential services, and we have the top employer and sustainability awards to prove it. If you’re looking for new opportunities, people who care and work that matters, apply today!