POSITION DESCRIPTION

POSITION TITLE: Front of House Manager

EMPLOYMENT CLASSIFICATION: Non-Exempt

POSITION REPORTS TO: General Manager

DEPARTMENT: Dining Division

POSITION SUMMARY:

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

About Us: Pacific Farms Market, located in Vancouver International Airport. Our “farm-to-flight” concept brings the best of British Columbia’s local flavors to travelers, featuring partners like Purebread, 49th Parallel Coffee, and Fresh Ideas Start Here. We are dedicated to delivering fresh, locally sourced meals with warm hospitality that reflects our First-Class Standards.

All Paradies Lagardère positions, including the Front of House Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests, as well as be accountable to the Company and Restaurant Managers. Functions include, but are not limited to the following areas:

DUTIES & RESPONSIBILITIES

Responsibilities: Reports to General Manager for the following areas and duties, including but not limited to:

• Close out registers and run required reports on a daily basis

• Collect employee cash drops

• Special cleaning projects or tasks

• Properly process guest checks if needed

• Maintain “Every Team Member, Every Day” - “Every Guest, Every Time” focus, working tenaciously to ensure all guest have an overall positive experience

• Comply with and enforce company and store policies including but not limited to Time and Attendance, Cash Handling, Workplace Safety, etc.

• Create and provide discipline to employees as needed and with approval from GM

• Provide change to employees as needed

• Assist with end of month procedures. i.e., inventories

• When needed, assist with the ordering of supplies.

• Communicate with Management on a daily basis informing them of daily activities occurring in the store by noting it in the logbook.

• Ensure all computers and printers have adequate paper and any other required supplies

• Report all incidents, emergencies and pertinent information to General Manager and Director of Operations as soon as possible

• Ensure cleanliness of store is maintained at all times

• Assist in expediting food and ensure all guest meals are complete and satisfying

• Adhere to, foster, and enforce all aspects of the company training program, including new hire training and ongoing training.

• Provide all employees with a superior example of leadership, including but not limited to, friendly and efficient customer service, upbeat and positive attitude towards co-workers and customers

• Follow and enforce workplace safety rules and the procedure for handling workplace accidents

• Understand and promote company philosophies and guest service standards

• Misc. administrative duties i.e., waste tracking, payroll / time keeping, banking, scheduling, new hire paperwork, filing etc.

REQUIRED KNOWLEDGE AND ABILITY:

• Knowledge of basic computer, 10-key or Point of Sale functions.
• Ability to understand verbal English, i.e. basic guest requests related to food service.
• Ability to write and read basic English
• Ability to greet and converse with customers and staff in a friendly and professional manner at all times
• Ability to handle, count and balance cash receipts.
• Take initiative to assist with smooth daily operations

SUPPORTIVE FUNCTIONS:

• Perform general cleaning tasks using standard, approved cleaning products as assigned by the manager.
• Perform any side work or related duties associated with the general operations of the restaurants.
• Perform any and all other duties asked of you related to the operation and success of the restaurant.

QUALIFICATIONS:

• Three (3) to five (5) years of experience as a supervisor required. Prior restaurant / market experience preferred

• Obtain and maintain current Serve Safe Food Manager’s Certification within six months of hire/promotion.

• Standing for long periods and the ability to work in an environment with varying temperatures.

• Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative. High School graduation required.

• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.

• Must agree to work various shifts in a 7/365 team-oriented environment. The schedule is determined by business needs.

• Proficiency required in reading and writing, Microsoft Office Suite, and mathematics

• Any combination of education, training and work experience that provides the required knowledge, skills, and abilities.

• Must have sufficient self-confidence, poise and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions.

• Must be able to sustain performance under conditions of stress – such as tight deadlines and detailed questioning.

• Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and team members present.

• Excellent customer service skills and an ability to communicate effectively, in English.

• Self-starter able to prioritize and handle various tasks simultaneously.

• Proficiency required in reading, writing, and mathematics, in English.

• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder and walking long distances.

• Willing to participate in an airport security background check.

Job Type: Full-time

Salary: CAD $50,000 - $60,000 per year.

Location: Located in the Domestic Departures terminal on C Pier, post-security, YVR Airport.

This position will require a Canadian Criminal Records Check (CCRC). This piece of documentation is a background check of your criminal history and can be acquired at your local police station. Are you willing to acquire a Canadian Criminal Record Check to work at the airport in this position?

Paradies Lagardere is an equal opportunity employer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodation to job applicants with disabilities.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.