About the role
Your Impact: As a Customer Relations Associate, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!
HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com. Personal information is handled in accordance with applicable privacy laws.
Not the right fit? Search for Alberta Work@Home Customer Service Representative jobs in Canada
About HGS
HGS is a global provider of technology, AI, and business services, helping organizations transform with confidence. We combine automation, analytics, artificial intelligence, and deep domain expertise to deliver Intelligent Experiences across the customer lifecycle, from digital customer care to back-office operations, human resources outsourcing, and advanced contact center solutions.
Part of the multi-billion-dollar Hinduja Group, HGS follows a “globally local” delivery model, with 18,000+ employees across10 countries and 30 delivery centers, supporting some of the world’s most recognized brands.
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About the role
Your Impact: As a Customer Relations Associate, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!
HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com. Personal information is handled in accordance with applicable privacy laws.
Not the right fit? Search for Alberta Work@Home Customer Service Representative jobs in Canada
About HGS
HGS is a global provider of technology, AI, and business services, helping organizations transform with confidence. We combine automation, analytics, artificial intelligence, and deep domain expertise to deliver Intelligent Experiences across the customer lifecycle, from digital customer care to back-office operations, human resources outsourcing, and advanced contact center solutions.
Part of the multi-billion-dollar Hinduja Group, HGS follows a “globally local” delivery model, with 18,000+ employees across10 countries and 30 delivery centers, supporting some of the world’s most recognized brands.