MUSKOKA BAY RESORT – EXPERIENCES AMBASSADOR

Reporting To: Director of Golf/Experiences Coordinator

Department: Recreation

Terms: Seasonal, Full-Time, Part-Time

WHO WE ARE:

No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario.

Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel, scheduled to open in the fall of 2025. This hotel will feature a one-of-a-kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice!

POSITION SUMMARY:

Experience ambassadors bring culture and fun to the resort through daily activities, impromptu programming, creativity, and exceptional customer service. The Experiences Ambassador is responsible for facilitating and executing programs and activities throughout the Resort and is the first point of contact for any amenities offered on the Resort property.

DUTIES & RESPONSIBILITIES:

• Welcomes guests to the pool area and ensures a smooth check-in process by providing towels, booking guests into amenities, and answering any questions they may have.
• Provide information to guests about available recreation facilities and activities, lessons and equipment.
• Responsible for setting up, tearing down and hosting the daily recreational activities or programs available on site under the guide of the Experiences Coordinator. Includes but not limited to arts and crafts, social programming, physical activities, games, movie nights, etc.
• Providing exceptional customer service, communicate to customers the available programs, activities and events as well as other Resort offerings.
• Starting and maintaining fires for our Sauna and Firepits.
• Making bookings for guests for the sauna, firepits, or activities.
• Respond to guest inquiries with respect to programs, activities and services offered.
• Provide exceptional customer service in every interaction.
• Maintain the cleanliness and organization of all recreation areas by wiping down equipment, picking up garbage and ensuring supplies are stocked.
• Light pool duties (occasional water testing and skimming).
• Explain and enforce the rules and guidelines of the recreation facilities and activities.
• Be an ambassador to promoting and encouraging use of the activities offered.
• Support the retail store as needed with selling, stocking and keeping the merchandise clean.
• Assist in other duties as assigned by the Supervisor or Manager.

SKILLS, ABILITIES, ATTRIBUTES

• Excellent customer service skills
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Must be able to work flexible hours including evenings, weekends and holidays
• Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds
• Significant exposure to varying weather conditions

EDUCATION & EXPERIENCE

• Previous roles in customer service or hospitality.
• Previous experience working with children is an asset.
• Previous experience in a recreation role is preferred
• Energetic and outgoing

OUR COMMITMENT TO YOU

• We will provide you with a supportive, communication driven workplace.
• Provide a company culture that promotes diversity, inclusion, and equity.
• Empower you to make decisions and solve problems.
• Competitive compensation package that will be commensurate with experience.
• Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements.

Visa Requirements: Must be eligible to work in Canada