Unit Manager, National Claims Support & Intake
Top Benefits
About the role
About Us Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.
Who We Are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience.
We Offer
- Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details As the Clerical – Unit Manager, you will oversee a team of FNOL Associates responsible for a wide variety of administrative processes supporting critical Department workflows.
What You Will Do
- Lead, manage and develop the FNOL team to maximize performance and efficiency
- Deliver exceptional customer service, both internally and externally
- Recommend continuous improvement ideas and value added initiative to Claims
- Coordinate resources and participate in projects and system testing as needed
- Provide coaching for administrative processes and develop new workflows as needed
- Ensure adherence to Regulatory requirements including transaction input and coding
- Conduct feedback discussions with associates for performance & development
Who You Are
- Post-secondary education completed in a related field
- A minimum of 2 years of leadership or supervisory experience
- A minimum of 5 years of claims customer service or FNOL call center experience or equivalent
- Working knowledge of property and casualty insurance operational departments
- Excellent verbal and written communication skills
- Have excellent judgment and strong problem-solving skills
- Possess exceptional organizational skills and an ability to prioritize workloads
Our Commitment We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
About Echelon Insurance
Echelon Insurance was founded in 1998, and became a member of the CAA Club Group family in 2019. As a leading Specialty insurer, Echelon works closely with our Broker partners to provide Personal and Commercial insurance solutions to protect Canadian families and businesses.
Our primary purpose is to give our customers peace of mind. We protect the assets of both individuals and businesses. So, whether you own a car, motorcycle, recreational vehicle, home, or business, we provide coverage to ensure you are protected.
We are an equal opportunity employer committed to providing employment accommodation in accordance with the applicable Provincial Human Rights and Accessibility Legislation. Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process and to any Associates that self-identify as living with a disability and require an accommodation. If you require an accommodation, please notify contact us at accessibility@caasco.ca or by phone at 905-301-8934.
Unit Manager, National Claims Support & Intake
Top Benefits
About the role
About Us Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.
Who We Are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience.
We Offer
- Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details As the Clerical – Unit Manager, you will oversee a team of FNOL Associates responsible for a wide variety of administrative processes supporting critical Department workflows.
What You Will Do
- Lead, manage and develop the FNOL team to maximize performance and efficiency
- Deliver exceptional customer service, both internally and externally
- Recommend continuous improvement ideas and value added initiative to Claims
- Coordinate resources and participate in projects and system testing as needed
- Provide coaching for administrative processes and develop new workflows as needed
- Ensure adherence to Regulatory requirements including transaction input and coding
- Conduct feedback discussions with associates for performance & development
Who You Are
- Post-secondary education completed in a related field
- A minimum of 2 years of leadership or supervisory experience
- A minimum of 5 years of claims customer service or FNOL call center experience or equivalent
- Working knowledge of property and casualty insurance operational departments
- Excellent verbal and written communication skills
- Have excellent judgment and strong problem-solving skills
- Possess exceptional organizational skills and an ability to prioritize workloads
Our Commitment We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
About Echelon Insurance
Echelon Insurance was founded in 1998, and became a member of the CAA Club Group family in 2019. As a leading Specialty insurer, Echelon works closely with our Broker partners to provide Personal and Commercial insurance solutions to protect Canadian families and businesses.
Our primary purpose is to give our customers peace of mind. We protect the assets of both individuals and businesses. So, whether you own a car, motorcycle, recreational vehicle, home, or business, we provide coverage to ensure you are protected.
We are an equal opportunity employer committed to providing employment accommodation in accordance with the applicable Provincial Human Rights and Accessibility Legislation. Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process and to any Associates that self-identify as living with a disability and require an accommodation. If you require an accommodation, please notify contact us at accessibility@caasco.ca or by phone at 905-301-8934.