Senior Manager, Client Reporting, Financial Operations
About the role
Description
WHAT YOU WILL DO
Client Reporting Oversight:
- Oversees the end-to-end production of trade confirmations, client and custodian statements, CRM2 reports, and supplementary tax packages, ensuring accuracy, timeliness, and compliance.
- Ensure reporting aligns with client preferences, branding standards, and regulatory requirements (e.g., CIRO, CSA).
- Monitor data quality and reconciliation processes to maintain consistency across systems and reporting outputs.
- Implement quality controls to minimize errors in reporting.
Team Leadership:
- Manage, mentor, and develop a team of client reporting professionals, fostering a culture of excellence, accountability, and collaboration.
- Set performance goals, conduct evaluations, and provide training on reporting tools, regulatory standards, and client service best practices.
- Optimize team workflows to balance workload and meet critical deadlines, particularly during tax season and regulatory reporting periods.
Regulatory Compliance:
- Ensure all client reporting adheres to regulatory requirements, tax regulations, and other relevant securities laws.
- Lead audits and compliance reviews related to client reporting, addressing findings and implementing corrective actions.
- Stay informed on evolving regulatory changes (e.g., securities, tax, privacy laws) and update processes to maintain compliance.
Process Optimization & Technology:
- Collaborate with Technology, Shared Services teams, and vendors to enhance reporting systems, automate processes, and improve scalability.
- Drive the integration of reporting platforms with CRM systems, data warehouses, and client portals to streamline data flows and enhance user experience.
- Identify opportunities to digitize and personalize client reporting, aligning with modern wealth management trends.
Stakeholder Engagement:
- Partner with portfolio managers, advisors, and Client Experience teams to address reporting needs and resolve escalated client inquiries.
- Work with Marketing and Compliance teams to ensure reporting materials are clear, professional, and client-focused.
- Present reporting strategies and performance metrics to senior leadership, advocating for investments in tools or process improvements.
WHAT YOU WILL BRING
- Bachelor’s degree in Finance, Business Administration, Accounting, or a related field; advanced degree or certification (e.g., CPA, CFA) preferred.
- 8+ years of experience in client reporting, operations, or a related role within wealth management or financial services, with at least 4 years in a leadership role.
- Deep knowledge of Canadian reporting requirements and securities industry standards (CIRO, CSA).
- Strong proficiency in reporting platforms, CRM systems, and data management tools; advanced Excel skills required.
- Proven ability to lead teams, manage complex projects, and drive process improvements in a deadline-driven environment.
- Exceptional attention to detail, analytical skills, and a commitment to data accuracy.
- Excellent communication and interpersonal skills to engage with clients, advisors, and senior stakeholders.
- Familiarity with automation, fintech trends, or programming (e.g., SQL, Python) is a plus.
About CI Financial
CI Financial is an independent company offering global asset management and wealth management advisory services. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice—and offer a comprehensive and innovative selection of strategies and services.
Our employees are at the heart of everything we do. They must be comfortable in a fast-paced environment in an industry that is always changing. A healthy dose of ambition, a willingness to go the extra mile and a strong sense of camaraderie are what we look for in our team members.
You can find job postings for all CI Financial companies on this page.
And if you’d like to learn more about our lines of business, you can do so on the following pages: CI Global Asset Management, CI Assante Wealth Management, CI Investment Services, and CI Direct Investing.
Senior Manager, Client Reporting, Financial Operations
About the role
Description
WHAT YOU WILL DO
Client Reporting Oversight:
- Oversees the end-to-end production of trade confirmations, client and custodian statements, CRM2 reports, and supplementary tax packages, ensuring accuracy, timeliness, and compliance.
- Ensure reporting aligns with client preferences, branding standards, and regulatory requirements (e.g., CIRO, CSA).
- Monitor data quality and reconciliation processes to maintain consistency across systems and reporting outputs.
- Implement quality controls to minimize errors in reporting.
Team Leadership:
- Manage, mentor, and develop a team of client reporting professionals, fostering a culture of excellence, accountability, and collaboration.
- Set performance goals, conduct evaluations, and provide training on reporting tools, regulatory standards, and client service best practices.
- Optimize team workflows to balance workload and meet critical deadlines, particularly during tax season and regulatory reporting periods.
Regulatory Compliance:
- Ensure all client reporting adheres to regulatory requirements, tax regulations, and other relevant securities laws.
- Lead audits and compliance reviews related to client reporting, addressing findings and implementing corrective actions.
- Stay informed on evolving regulatory changes (e.g., securities, tax, privacy laws) and update processes to maintain compliance.
Process Optimization & Technology:
- Collaborate with Technology, Shared Services teams, and vendors to enhance reporting systems, automate processes, and improve scalability.
- Drive the integration of reporting platforms with CRM systems, data warehouses, and client portals to streamline data flows and enhance user experience.
- Identify opportunities to digitize and personalize client reporting, aligning with modern wealth management trends.
Stakeholder Engagement:
- Partner with portfolio managers, advisors, and Client Experience teams to address reporting needs and resolve escalated client inquiries.
- Work with Marketing and Compliance teams to ensure reporting materials are clear, professional, and client-focused.
- Present reporting strategies and performance metrics to senior leadership, advocating for investments in tools or process improvements.
WHAT YOU WILL BRING
- Bachelor’s degree in Finance, Business Administration, Accounting, or a related field; advanced degree or certification (e.g., CPA, CFA) preferred.
- 8+ years of experience in client reporting, operations, or a related role within wealth management or financial services, with at least 4 years in a leadership role.
- Deep knowledge of Canadian reporting requirements and securities industry standards (CIRO, CSA).
- Strong proficiency in reporting platforms, CRM systems, and data management tools; advanced Excel skills required.
- Proven ability to lead teams, manage complex projects, and drive process improvements in a deadline-driven environment.
- Exceptional attention to detail, analytical skills, and a commitment to data accuracy.
- Excellent communication and interpersonal skills to engage with clients, advisors, and senior stakeholders.
- Familiarity with automation, fintech trends, or programming (e.g., SQL, Python) is a plus.
About CI Financial
CI Financial is an independent company offering global asset management and wealth management advisory services. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice—and offer a comprehensive and innovative selection of strategies and services.
Our employees are at the heart of everything we do. They must be comfortable in a fast-paced environment in an industry that is always changing. A healthy dose of ambition, a willingness to go the extra mile and a strong sense of camaraderie are what we look for in our team members.
You can find job postings for all CI Financial companies on this page.
And if you’d like to learn more about our lines of business, you can do so on the following pages: CI Global Asset Management, CI Assante Wealth Management, CI Investment Services, and CI Direct Investing.