Housing Services Coordinator (Client Services Coordinator)
Top Benefits
About the role
Status
Temporary Full-Time
Temporary - Approximate length of assignment, in months
36
Type of Position
an Addition to Staff
Start Date
Salary
Per hour
Salary Grade
$35.33 - $38.39
Department
York Region -> Community & Health Services -> Housing Services
Location
Housing Services Branch - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Supervisor Housing Programs, is responsible for providing client services to applicants, participants and landlords in rent subsidy and home repair programs, including providing program information; reviewing applications to ensure completeness of documentation; preparing eligibility assessments for review; preparing benefit assessments for eligible households; ensuring accurate data tracking and records maintenance; and maintaining databases and preparing summary and statistical reports.
WHAT YOU'LL BE DOING
- Provides applicants and clients with program information such as eligibility criteria, application and documentation requirements, on-going program participation obligations, etc.
- Assists clients with completion of program applications or up-date to forms, reviewing information provided for completeness and follow-up as required.
- Prepares benefit assessments for eligible households and notifies the supervisor if concerns/misrepresentation is suspected.
- Supports the internal review process by tracking requests and assessing requests for completeness; requests supplementary information from the client and/or original decision maker as needed.
- Receives and arranges for return of housing provider files; prepares file documentation for review.
- Prepares program agreements for execution with clients and/or landlords.
- Tracks availability of client subsidy allocations and prepares client subsidy/benefit calculations.
- Prepares payment requisitions for approval and ensures that requests are submitted in accordance with departmental and corporate Electronic Funds Transfer process requirements.
- Reviews and reconciles client subsidy ledgers and monthly program statements and statistical reports for review by the supervisor.
- Responds to enquiries from clients/public for requests for information.
- Develops and maintains client relationships to provide client program participation support, either through interview or other media to ensure that documentation and information is prepared according to requirements.
- Liaises with Branch and Department staff to respond to client needs as needed and to ensure timely payment and reconciliation of client subsidies.
- Ensures that services provided meet Regional customer service standards.
- Manages information in accordance with legislation and corporate standards.
WHAT WE'RE LOOKING FOR
- Successful completion of a Post-Secondary Diploma in Business Administration, Social Sciences or related field or approved equivalent combination of education and experience.
- Minimum three (3) years’ experience in a social services, social housing, or related field, including administrative and financial responsibilities.
- Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments.
- Knowledge of relevant legislation and program policies such as such as Residential Tenancies Act, the Housing Services Act, and Regional program instructions.
- Comprehensive knowledge of general office procedures including records management.
- Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.
- Mathematical and analytical skills to review and assess documentation and prepare calculations.
- Excellent interpersonal, customer service, organization and time management skills, including oral and written communication skills.
- Demonstrated ability to assess household income and assets, including interpretation of Income tax Return information, and knowledge of income support programs such as Canada Pension, Old Age Security, Ontario Works and Ontario Disability Support Program.
- Computer literacy utilizing MS Office software applications with proficiency using Word and Excel.
- Ability to travel to off site locations in a timely and efficient manner, as required.
- Ability to work outside regular business hours, as required.
Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
Operational Hours
Close Date
August 13, 2025
of Hires Needed
1
Union
CUPE Local 4900
.
Please apply online by 5:00PM EST of the closing date indicated above.
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.
Housing Services Coordinator (Client Services Coordinator)
Top Benefits
About the role
Status
Temporary Full-Time
Temporary - Approximate length of assignment, in months
36
Type of Position
an Addition to Staff
Start Date
Salary
Per hour
Salary Grade
$35.33 - $38.39
Department
York Region -> Community & Health Services -> Housing Services
Location
Housing Services Branch - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Supervisor Housing Programs, is responsible for providing client services to applicants, participants and landlords in rent subsidy and home repair programs, including providing program information; reviewing applications to ensure completeness of documentation; preparing eligibility assessments for review; preparing benefit assessments for eligible households; ensuring accurate data tracking and records maintenance; and maintaining databases and preparing summary and statistical reports.
WHAT YOU'LL BE DOING
- Provides applicants and clients with program information such as eligibility criteria, application and documentation requirements, on-going program participation obligations, etc.
- Assists clients with completion of program applications or up-date to forms, reviewing information provided for completeness and follow-up as required.
- Prepares benefit assessments for eligible households and notifies the supervisor if concerns/misrepresentation is suspected.
- Supports the internal review process by tracking requests and assessing requests for completeness; requests supplementary information from the client and/or original decision maker as needed.
- Receives and arranges for return of housing provider files; prepares file documentation for review.
- Prepares program agreements for execution with clients and/or landlords.
- Tracks availability of client subsidy allocations and prepares client subsidy/benefit calculations.
- Prepares payment requisitions for approval and ensures that requests are submitted in accordance with departmental and corporate Electronic Funds Transfer process requirements.
- Reviews and reconciles client subsidy ledgers and monthly program statements and statistical reports for review by the supervisor.
- Responds to enquiries from clients/public for requests for information.
- Develops and maintains client relationships to provide client program participation support, either through interview or other media to ensure that documentation and information is prepared according to requirements.
- Liaises with Branch and Department staff to respond to client needs as needed and to ensure timely payment and reconciliation of client subsidies.
- Ensures that services provided meet Regional customer service standards.
- Manages information in accordance with legislation and corporate standards.
WHAT WE'RE LOOKING FOR
- Successful completion of a Post-Secondary Diploma in Business Administration, Social Sciences or related field or approved equivalent combination of education and experience.
- Minimum three (3) years’ experience in a social services, social housing, or related field, including administrative and financial responsibilities.
- Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments.
- Knowledge of relevant legislation and program policies such as such as Residential Tenancies Act, the Housing Services Act, and Regional program instructions.
- Comprehensive knowledge of general office procedures including records management.
- Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.
- Mathematical and analytical skills to review and assess documentation and prepare calculations.
- Excellent interpersonal, customer service, organization and time management skills, including oral and written communication skills.
- Demonstrated ability to assess household income and assets, including interpretation of Income tax Return information, and knowledge of income support programs such as Canada Pension, Old Age Security, Ontario Works and Ontario Disability Support Program.
- Computer literacy utilizing MS Office software applications with proficiency using Word and Excel.
- Ability to travel to off site locations in a timely and efficient manner, as required.
- Ability to work outside regular business hours, as required.
Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
Operational Hours
Close Date
August 13, 2025
of Hires Needed
1
Union
CUPE Local 4900
.
Please apply online by 5:00PM EST of the closing date indicated above.
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.