About the role
Financial Counsellor
Job Description
About Us:
At The Reproductive Care Centre, we provide insight, hope and care for patients who have concerns about their fertility and overall reproductive health. Our goal is to meet the needs of our patients with sensitivity and compassion. We pride ourselves in delivering care to our patients to the best of our ability. Our goal, is to make sure that everyone feels respected, informed, empowered and supported. We are always working to improve our services through seeking cutting-edge technologies, promoting continuing education and self-assessment, also, by inviting input from patients, stats and from experts in the field and outside our community. Adhering to these principles we seek the respect confidence and satisfaction of all the patients we serve.
RESPONSIBILITIES:
The Financial Counsellor will be responsible for the following:
- Meeting with patients for financial counseling and assist throughout process of treatment.
- Dedication to deliver excellent customer service in a fast-paced environment.
- Ability to calculate, communicate and document patient responsibility for all stages of care to patients.
- Excellent organization skills and ability to follow-through on all daily tasks.
- Problem solving skills and ability to act as a patient advocate to ensure highest levels of patient care.
- Respond to patient queries in person, email, and phone
- Perform patient financial orientations
- Process patient payments in accounting system and using POS
- Prepare invoices and assist with collections
- Assist with preparation of day sheets/daily revenue collections and outstanding invoices
- Assist and/or lead special programs/projects
- Assist with bookkeeping
- Assist with OHIP billing & reconciliations
- Assist with month-end processes
Skills:
- Demonstrates critical thinking, problem solving and decision making
- Excellent computer skills, comfortable with working with an EMR
- Able to work effectively in a team to provide excellent patient care
- Demonstration of good attendance and work performance
- Demonstrated ability to respond to emergency situations.
- Knowledgeable about providing a safe and inclusive environment to gender and sexually diverse people (2SLGBTQIA+)
- Committed to patient centered care.
Experience / Position Requirements:
- Experience as financial coordinator/ counsellor in a private healthcare environment an asset
- Experience in Sales and payment
- Bookkeeping experience an asset
- Experience in health care an asset
RCC is an equal opportunity employer committed to promoting an environment of diversity and accessibility.
This is a full-time position, 37.5 hours per week
About The Fertility Partners
Founded in March 2019, The Fertility Partners (“TFP”) is the business partner of choice for leading IVF clinicians with the goal of achieving global best clinical outcomes, an international reputation for excellence and exceptional patient experiences. TFP provides partner clinics with back-office support and a collaborative synergistic medical-scientific, professional and business environment.
About the role
Financial Counsellor
Job Description
About Us:
At The Reproductive Care Centre, we provide insight, hope and care for patients who have concerns about their fertility and overall reproductive health. Our goal is to meet the needs of our patients with sensitivity and compassion. We pride ourselves in delivering care to our patients to the best of our ability. Our goal, is to make sure that everyone feels respected, informed, empowered and supported. We are always working to improve our services through seeking cutting-edge technologies, promoting continuing education and self-assessment, also, by inviting input from patients, stats and from experts in the field and outside our community. Adhering to these principles we seek the respect confidence and satisfaction of all the patients we serve.
RESPONSIBILITIES:
The Financial Counsellor will be responsible for the following:
- Meeting with patients for financial counseling and assist throughout process of treatment.
- Dedication to deliver excellent customer service in a fast-paced environment.
- Ability to calculate, communicate and document patient responsibility for all stages of care to patients.
- Excellent organization skills and ability to follow-through on all daily tasks.
- Problem solving skills and ability to act as a patient advocate to ensure highest levels of patient care.
- Respond to patient queries in person, email, and phone
- Perform patient financial orientations
- Process patient payments in accounting system and using POS
- Prepare invoices and assist with collections
- Assist with preparation of day sheets/daily revenue collections and outstanding invoices
- Assist and/or lead special programs/projects
- Assist with bookkeeping
- Assist with OHIP billing & reconciliations
- Assist with month-end processes
Skills:
- Demonstrates critical thinking, problem solving and decision making
- Excellent computer skills, comfortable with working with an EMR
- Able to work effectively in a team to provide excellent patient care
- Demonstration of good attendance and work performance
- Demonstrated ability to respond to emergency situations.
- Knowledgeable about providing a safe and inclusive environment to gender and sexually diverse people (2SLGBTQIA+)
- Committed to patient centered care.
Experience / Position Requirements:
- Experience as financial coordinator/ counsellor in a private healthcare environment an asset
- Experience in Sales and payment
- Bookkeeping experience an asset
- Experience in health care an asset
RCC is an equal opportunity employer committed to promoting an environment of diversity and accessibility.
This is a full-time position, 37.5 hours per week
About The Fertility Partners
Founded in March 2019, The Fertility Partners (“TFP”) is the business partner of choice for leading IVF clinicians with the goal of achieving global best clinical outcomes, an international reputation for excellence and exceptional patient experiences. TFP provides partner clinics with back-office support and a collaborative synergistic medical-scientific, professional and business environment.