Business Systems Administrator (BSA)
Top Benefits
About the role
***How to Apply*** To keep things organized, all applications go through our BambooHR system. Just click https://focalpoint.bamboohr.com/careers/40?source=aWQ9NA%3D%3D , upload your resume, and answer a few short questions so we can get to know you better.
Job Title: Business Systems Administrator
Department:
Operations
Location:
In Office or Hybrid – Burnaby, BC (First 3 months in Office for Training - Hybrid Ongoing)
Type:
Full-Time | Salary: $55,000–$68,000 CAD
We’re open to creative compensation structures based on experience and commitment.
About Us
At Focal Point, we believe that at the core of every business is a dream.
As a global leader in business coaching, we empower entrepreneurs, executives, and business owners to rediscover that dream and turn it into focused, meaningful action. Our franchise system connects clients with expert coaches who bring clarity to confusion, confidence to decision-making, and renewed energy to business ownership, specific to their journey.
Rooted in a culture of integrity, leadership, and continuous improvement, we deliver coaching systems, brand strength, and real-world support that help our franchisees thrive. As we expand our global presence, we’re building a marketing function that is just as balanced, confident, optimistic, and passionate, designed to amplify our mission and deliver measurable impact.
About the Role
We are hiring a hands-on, highly responsive Business Systems Administrator
who can support our internal operational technology systems, deliver quick-turnaround technical fixes, and enhance digital platforms that support 261+ clients and a growing team. This role is ideal for someone proactive, tech-savvy, and eager to learn and lead in a fast-paced franchise environment.
This is a new role
created to replace and enhance the function previously handled by our Systems Administrator. You will collaborate closely with our Automation Specialist, Digital Solutions Architect, and Operations leadership to ensure systems run smoothly and evolve with our growth.
You Might Be a Fit If You:
-
3+ years in a systems admin, IT coordinator, or business operations support role
-
Proficient in Monday.com
and HubSpot
(admin level)
-
Strong working knowledge of Google Workspace
, DNS/domain management, SSL/TLS certificate management, email management, and SaaS platform maintenance
-
Experience working with internal ticketing/helpdesk systems (HubSpot Service Hub, Zendesk, Freshdesk, Jira Service Management, or similar will be considered an asset).
-
Ability to research, troubleshoot, and solve platform problems efficiently and independently
-
Strong documentation and organizational skills
-
Comfortable in a dynamic, fast-paced, remote-first work environment
-
Knowledge of or interest in franchise operations or coaching organizations is a plus
-
Strong systems thinking, comfortable breaking down workflows into clear steps, spotting gaps, and suggesting fixes.
Key Responsibilities:
System Maintenance & Admin
- Maintain and administer core business systems: Monday.com, HubSpot, Zoom, Google Workspace, and our ticketing/helpdesk platform
- Implement and revise existing workflows and automation triggers (in collaboration with our Automation Specialist)
- Handle internal tech support requests (Tier 1–2) and coordinate escalations where needed
Ticket & Workflow Management
- Maintain and triage incoming tickets through Monday.com
- Ensure all requests are acknowledged within 24 hours and assigned or resolved in a timely manner
- Apply minor workflow adjustments (under 3 hours) without relying on dev or automation teams
IT Infrastructure & Compliance
- Oversee domain management, DNS, SSL/TLS certificate management, and internal user access (licenses, security settings, compliance hygiene)
- Track and manage platform subscriptions, usage, and license allocations
- Coordinate with external vendors or escalate for advanced support when needed
- Manage virtual meeting infrastructure and conference tech setups for in-person events.
Documentation & Training
- Create and maintain system documentation and SOPs for workflows and admin procedures
- Support onboarding of new team members with systems access, tool training, and documentation handover
- Train new hires and clients on system access, navigation, and tool usage
- Collaborate with department leads to understand new tech needs and translate them into system updates
Vendor/Platform Support
- Provide background documentation and data for platform renegotiations
- Assist in evaluating new tools or systems as needed (not responsible for sourcing or procurement decisions)
- Track platform licenses, renewals, and usage to reduce unnecessary costs.
- Support renegotiation initiatives for tools such as Zoom, HubSpot, Stripe, and others by providing usage data and impact reports.
Communication & Collaboration
- Communicate clearly and assertively with internal teams and external partners.
- Translate technical issues into simple explanations for non-technical staff.
- Provide timely updates on tickets, workflows, and system changes.
- Collaborate across departments to align system use with business needs.
Preferred Tools (experience in two or more of the following)
- Monday.com
- HubSpot CRM
- Basic HTML/web content editing
- Google Workspace / Admin Console
- Zoom, Canva, Stripe, Brevo (or similar tools)
- Apple/Mac Operating Systems
- Basic understanding of Zapier or Make.com is an asset
Perks & Benefits
- 2 weeks paid vacation
- Full health, dental, and vision benefits
- Real impact, and a culture of leadership, collaboration, and growth
- Gym Onsite
- Parking Included
- Casual Dress
- Hybrid
***How to Apply***
We can’t wait to learn more about you! To keep things organized, all applications go through our BambooHR system. Just click https://focalpoint.bamboohr.com/careers/40?source=aWQ9NA%3D%3D , upload your resume, and answer a few short questions so we can get to know you better. This is the first exciting step in our thoughtful and engaging hiring journey!
About Focal Point Business Coaching
Business growth is exciting… and overwhelming.
Focal Point Coaching exists for the leaders caught in that in-between place — where the business is working, but keeping it all moving is getting harder than it should be.
You’ve got customers. A team. A reputation.
But you’re also carrying it all.
At this stage, most leaders aren’t looking for more information. You need a clear head, a trusted voice, and someone to help you move forward.
That’s where Focal Point coaches come in.
We work with growth-stage businesses that are ready for their next evolution—not just to keep going but to build something more intentional, sustainable, and rewarding for everyone involved.
Our coaches come from the business world. They’ve been operators, executives, and team leaders — not just advisors.
They know what it’s like to lead in complexity — and to build something bigger than yourself.
Not everyone is ready for a coach.
And that’s okay.
That’s why we share practical guidance and tips — not just posts but tools to help you think more clearly, act more decisively, and lead with more confidence.
If you’re growing a business and want thoughtful, practical guidance without the noise, you’re in the right place.
Here’s how our content helps you steer through complexity: 🔵 Sharpens your thinking with real-world questions 🔵 Helps you make better decisions faster 🔵 Reminds you you’re not alone in what you’re facing 🔵 Shares lessons from business owners who’ve been where you are 🔵 Offers clarity without adding pressure
Because leadership can be lonely. But it doesn’t have to be quiet. Our LinkedIn is a place to think out loud, hear from others, and feel like someone’s talking back—someone who gets it.
When you’re ready to talk about the future of your business, we’re here. Until then, welcome to the conversation.
Business Systems Administrator (BSA)
Top Benefits
About the role
***How to Apply*** To keep things organized, all applications go through our BambooHR system. Just click https://focalpoint.bamboohr.com/careers/40?source=aWQ9NA%3D%3D , upload your resume, and answer a few short questions so we can get to know you better.
Job Title: Business Systems Administrator
Department:
Operations
Location:
In Office or Hybrid – Burnaby, BC (First 3 months in Office for Training - Hybrid Ongoing)
Type:
Full-Time | Salary: $55,000–$68,000 CAD
We’re open to creative compensation structures based on experience and commitment.
About Us
At Focal Point, we believe that at the core of every business is a dream.
As a global leader in business coaching, we empower entrepreneurs, executives, and business owners to rediscover that dream and turn it into focused, meaningful action. Our franchise system connects clients with expert coaches who bring clarity to confusion, confidence to decision-making, and renewed energy to business ownership, specific to their journey.
Rooted in a culture of integrity, leadership, and continuous improvement, we deliver coaching systems, brand strength, and real-world support that help our franchisees thrive. As we expand our global presence, we’re building a marketing function that is just as balanced, confident, optimistic, and passionate, designed to amplify our mission and deliver measurable impact.
About the Role
We are hiring a hands-on, highly responsive Business Systems Administrator
who can support our internal operational technology systems, deliver quick-turnaround technical fixes, and enhance digital platforms that support 261+ clients and a growing team. This role is ideal for someone proactive, tech-savvy, and eager to learn and lead in a fast-paced franchise environment.
This is a new role
created to replace and enhance the function previously handled by our Systems Administrator. You will collaborate closely with our Automation Specialist, Digital Solutions Architect, and Operations leadership to ensure systems run smoothly and evolve with our growth.
You Might Be a Fit If You:
-
3+ years in a systems admin, IT coordinator, or business operations support role
-
Proficient in Monday.com
and HubSpot
(admin level)
-
Strong working knowledge of Google Workspace
, DNS/domain management, SSL/TLS certificate management, email management, and SaaS platform maintenance
-
Experience working with internal ticketing/helpdesk systems (HubSpot Service Hub, Zendesk, Freshdesk, Jira Service Management, or similar will be considered an asset).
-
Ability to research, troubleshoot, and solve platform problems efficiently and independently
-
Strong documentation and organizational skills
-
Comfortable in a dynamic, fast-paced, remote-first work environment
-
Knowledge of or interest in franchise operations or coaching organizations is a plus
-
Strong systems thinking, comfortable breaking down workflows into clear steps, spotting gaps, and suggesting fixes.
Key Responsibilities:
System Maintenance & Admin
- Maintain and administer core business systems: Monday.com, HubSpot, Zoom, Google Workspace, and our ticketing/helpdesk platform
- Implement and revise existing workflows and automation triggers (in collaboration with our Automation Specialist)
- Handle internal tech support requests (Tier 1–2) and coordinate escalations where needed
Ticket & Workflow Management
- Maintain and triage incoming tickets through Monday.com
- Ensure all requests are acknowledged within 24 hours and assigned or resolved in a timely manner
- Apply minor workflow adjustments (under 3 hours) without relying on dev or automation teams
IT Infrastructure & Compliance
- Oversee domain management, DNS, SSL/TLS certificate management, and internal user access (licenses, security settings, compliance hygiene)
- Track and manage platform subscriptions, usage, and license allocations
- Coordinate with external vendors or escalate for advanced support when needed
- Manage virtual meeting infrastructure and conference tech setups for in-person events.
Documentation & Training
- Create and maintain system documentation and SOPs for workflows and admin procedures
- Support onboarding of new team members with systems access, tool training, and documentation handover
- Train new hires and clients on system access, navigation, and tool usage
- Collaborate with department leads to understand new tech needs and translate them into system updates
Vendor/Platform Support
- Provide background documentation and data for platform renegotiations
- Assist in evaluating new tools or systems as needed (not responsible for sourcing or procurement decisions)
- Track platform licenses, renewals, and usage to reduce unnecessary costs.
- Support renegotiation initiatives for tools such as Zoom, HubSpot, Stripe, and others by providing usage data and impact reports.
Communication & Collaboration
- Communicate clearly and assertively with internal teams and external partners.
- Translate technical issues into simple explanations for non-technical staff.
- Provide timely updates on tickets, workflows, and system changes.
- Collaborate across departments to align system use with business needs.
Preferred Tools (experience in two or more of the following)
- Monday.com
- HubSpot CRM
- Basic HTML/web content editing
- Google Workspace / Admin Console
- Zoom, Canva, Stripe, Brevo (or similar tools)
- Apple/Mac Operating Systems
- Basic understanding of Zapier or Make.com is an asset
Perks & Benefits
- 2 weeks paid vacation
- Full health, dental, and vision benefits
- Real impact, and a culture of leadership, collaboration, and growth
- Gym Onsite
- Parking Included
- Casual Dress
- Hybrid
***How to Apply***
We can’t wait to learn more about you! To keep things organized, all applications go through our BambooHR system. Just click https://focalpoint.bamboohr.com/careers/40?source=aWQ9NA%3D%3D , upload your resume, and answer a few short questions so we can get to know you better. This is the first exciting step in our thoughtful and engaging hiring journey!
About Focal Point Business Coaching
Business growth is exciting… and overwhelming.
Focal Point Coaching exists for the leaders caught in that in-between place — where the business is working, but keeping it all moving is getting harder than it should be.
You’ve got customers. A team. A reputation.
But you’re also carrying it all.
At this stage, most leaders aren’t looking for more information. You need a clear head, a trusted voice, and someone to help you move forward.
That’s where Focal Point coaches come in.
We work with growth-stage businesses that are ready for their next evolution—not just to keep going but to build something more intentional, sustainable, and rewarding for everyone involved.
Our coaches come from the business world. They’ve been operators, executives, and team leaders — not just advisors.
They know what it’s like to lead in complexity — and to build something bigger than yourself.
Not everyone is ready for a coach.
And that’s okay.
That’s why we share practical guidance and tips — not just posts but tools to help you think more clearly, act more decisively, and lead with more confidence.
If you’re growing a business and want thoughtful, practical guidance without the noise, you’re in the right place.
Here’s how our content helps you steer through complexity: 🔵 Sharpens your thinking with real-world questions 🔵 Helps you make better decisions faster 🔵 Reminds you you’re not alone in what you’re facing 🔵 Shares lessons from business owners who’ve been where you are 🔵 Offers clarity without adding pressure
Because leadership can be lonely. But it doesn’t have to be quiet. Our LinkedIn is a place to think out loud, hear from others, and feel like someone’s talking back—someone who gets it.
When you’re ready to talk about the future of your business, we’re here. Until then, welcome to the conversation.