Internet Manager

Bannister Chev Penticton is looking for an exceptional Internet Manager to join our dynamic, high performing team.

This is a key role in our dealership focused on internet lead management, lead generation, customer follow up, appointment setting, CRM performance, service drive opportunities, fleet business development, and customer satisfaction.

We are looking for someone who is organized, driven, great with people, and understands that speed, process, and follow up win deals. You will be joining a top performing store with a huge used vehicle operation, strong new vehicle brands, and access to over 600 preowned vehicles group wide.

If you love working with customers, enjoy creating opportunities, and want to be part of a team that is focused, positive, and growing, this could be a great opportunity.

What We Offer

$60,000 to $95,000 per year, Salary + commission based on performance.
Full time hours
Strong leadership that sets you up for success
Industry leading pay plan with volume based bonuses
EV Certified Dealer with access to EV, PHEV, and HEV vehicles
Access to over 600 preowned vehicles group wide
Extended health and dental benefits
A focus on training and career development
Company events, team building, holiday celebrations, and annual BBQs
Opportunity for advancement and mobility within the Bannister organization

Key Responsibilities

Manage all internet leads with urgency and professionalism
Track lead sources, response times, appointment set rates, show rates, and sold rates
Work closely with the sales team to improve lead follow up and conversion
Generate new lead opportunities through online, phone, email, text, and service drive activity
Manage CRM tasks, customer follow up, and daily activity tracking
Set appointments and help ensure customers are properly followed up with before and after their visit
Create opportunities from the service drive, including upgrade options, trade appraisals, and equity mining
Help generate and manage fleet business opportunities
Monitor customer satisfaction and help deliver an excellent customer experience
Support sales management with reporting, process improvement, and lead quality feedback
Make sure every opportunity is handled properly from first contact to sold delivery

Key Requirements

Valid Class 5 or N Driver’s license
Strong customer service, sales, or internet lead experience is an asset
Excellent phone, email, text, and communication skills
Strong computer, CRM, email, and internet proficiency
Organized and able to manage multiple leads and follow up tasks daily
Professional appearance and strong presentation skills
Hard worker who likes to win
Positive attitude and strong team mindset
Ability to track performance and help improve results

If you want to be part of something bigger, enjoy working with customers, love creating opportunities, and want to join a dynamic team that is aligned, focused, and passionate about taking care of people, then we look forward to meeting you.