About the role
User Engagement & Training Conduct user training sessions and develop quick reference guides for end-users.
Collaborate with clinical leadership to assess enhancement requests and prioritize them.
Support new clinic go-lives, department rollouts, and system expansion initiatives.
Governance & Documentation Maintain change control documentation and system configuration logs.
Follow ITIL-based change management processes.
Ensure HIPAA compliance and patient data confidentiality at all times.
Required Qualifications Bachelor's degree in Healthcare, Information Systems, or related field (or equivalent experience).
Epic Cadence, Prelude Certification Preferred Qualifications Prior experience in healthcare operations or clinical informatics.
Knowledge of EpicCare Link, SmartTools (SmartPhrases, SmartLinks), and Reporting Workbench.
Familiarity with HL7 interfaces, MyChart proxy setup, and security classes.
Experience working with enhancement projects, upgrades, or version migrations.
Key Skills Strong problem-solving and analytical thinking.
Excellent communication and customer service orientation.
Ability to multitask and manage priorities in a fast-paced clinical environment.
Collaborative mindset with clinicians and IT partners.
About W3Global
W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries.
Our Mission
At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results that exceed our clients' expectations.
Our Services
We offer a comprehensive suite of consulting services designed to address the specific needs of our clients. Our services include:
Strategy Consulting: We help businesses develop and implement winning strategies to achieve their long-term goals.
Business Process Improvement: We identify and optimize business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
Technology Consulting: We provide expert guidance on technology selection, implementation, and integration to support business objectives.
Talent Acquisition: We help businesses find and hire the right talent to support their growth and success.
Human Capital Management: We provide comprehensive HR solutions to help businesses manage their workforce effectively.
About the role
User Engagement & Training Conduct user training sessions and develop quick reference guides for end-users.
Collaborate with clinical leadership to assess enhancement requests and prioritize them.
Support new clinic go-lives, department rollouts, and system expansion initiatives.
Governance & Documentation Maintain change control documentation and system configuration logs.
Follow ITIL-based change management processes.
Ensure HIPAA compliance and patient data confidentiality at all times.
Required Qualifications Bachelor's degree in Healthcare, Information Systems, or related field (or equivalent experience).
Epic Cadence, Prelude Certification Preferred Qualifications Prior experience in healthcare operations or clinical informatics.
Knowledge of EpicCare Link, SmartTools (SmartPhrases, SmartLinks), and Reporting Workbench.
Familiarity with HL7 interfaces, MyChart proxy setup, and security classes.
Experience working with enhancement projects, upgrades, or version migrations.
Key Skills Strong problem-solving and analytical thinking.
Excellent communication and customer service orientation.
Ability to multitask and manage priorities in a fast-paced clinical environment.
Collaborative mindset with clinicians and IT partners.
About W3Global
W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries.
Our Mission
At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results that exceed our clients' expectations.
Our Services
We offer a comprehensive suite of consulting services designed to address the specific needs of our clients. Our services include:
Strategy Consulting: We help businesses develop and implement winning strategies to achieve their long-term goals.
Business Process Improvement: We identify and optimize business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
Technology Consulting: We provide expert guidance on technology selection, implementation, and integration to support business objectives.
Talent Acquisition: We help businesses find and hire the right talent to support their growth and success.
Human Capital Management: We provide comprehensive HR solutions to help businesses manage their workforce effectively.