Position Summary

Under the general direction of the Manager, Count Team or the Manager, Cage, this position is responsible for verifying, documenting, removing and reconciling counts/assets and monitoring the day-to-day activities of the count team while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Monitors count teams; provides input for team member performance objectives and evaluations
• Prepares count room, drop boxes, cash cassettes and drop carts
• Verifies, documents and reconciles all counts including bank reconciliations and interim balances; provides reports
• Reports all discrepancies and suspicious cash and cash equivalents
• Participates in corporate count training and assist in conducting site training
• Responds to, resolves or escalates count issues
• Performs regular preventative maintenance on count equipment as per schedule
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Handles cash and voucher transactions on the front line as well as in the main bank assisting internal customers
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Along with other Count Team members, organizes and secures storage of count carts, drop boxes, and bill cassettes for count pulls (First 3 hours)
  • First 3 hours of the shift includes: placement and retrieval of slot machine cash cassettes (plastic boxes (1.5 lbs to 5 lbs each) that capture money
  • Pulling out of machines and replacing with new empty boxes (1.5 lbs each)
• Counts currency in the count room
• Bags, bundles, wraps, transports and secures coin currency and bills as per management instructions
• Reports unsecured and suspect counterfeit cash/cash equivalents
• Verifies and reconcile drop boxes and cash cassettes before and after counts
• Performs other duties as assigned or directed

Education and Qualifications

• High School Diploma
• Minimum 2 years of experience in high volume cash handling along with previous supervisory experience
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• One or more years of experience in customer service and handling cash (preferably large volumes)
• A strong knowledge of cash, foreign currency and other settlement types
• Ability to push or pull a cart of up to 100 - 150 lbs
• A working knowledge of computer software and the ability to learn new software and systems
• Excellent communication, multi-tasking, organizational, analytical and problem-solving skills
• A strong mathematical aptitude, ability to work in a physically demanding area, ability to work within a confined space, have good hand-eye coordination and be familiar with a high-volume, fast paced, shift work environment
• Ability to successfully obtain a Gaming License
• Must be available to work a variety of shifts including days, nights, graveyards, weekends and holidays

Work Environment Considerations

Back office environment, standing or sitting for long periods of time, non-traditional work hours

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.