Top Benefits
About the role
Are you a problem solver passionate about providing top-tier solutions ? As an IT Field Specialist, you will provide second-level IT support to users across multiple offices and remote locations. Collaborate with industry experts and committed teams to solve complex technical challenges and ensuring seamless operations .
Apply now and transform your career with us.
What You Will Be Doing
- Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, including occasional troubleshooting of network components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPSs, printers, multifunctional devices, and phone systems.
- Interfaces with regional IT management on projects, remote jobsite setups and teardowns, and resolves outstanding issues.
- Responds to ITSM-based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions.
- Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.), and related hardware/software to meet required service levels.
- Collaborates with system engineers to ensure efficient operations of the company’s desktop computing environment.
- Maintains an inventory of technology equipment.
- Coordinates and liaises with LECs, ISPs, and cabling contractors.
- Assists in developing technical and procedural documentation as needed.
- Acts as a business liaison to communicate business needs to IT management.
What We Are Looking For
- Bachelor's Degree in Computer Science or a related field preferred.
- 1 -3 years of related experience in IT support.
- Microsoft Certified Systems Engineer (MCSE), A+ Certification, Network+ Certification preferred.
- Knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/principles.
- Problem solving and critical thinking skills
Why work for us Some of the benefits you may be eligible for as an employee are:
- Comprehensive compensation package and paid time off program
- Industry leading 401(k)/RRSP
- Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
- Wellness benefits & Employee Assistance Program
- Tuition Reimbursement Program
We are an EEO/ADA/Veterans employer.
About FlatironDragados
Built on a foundation of excellence, FlatironDragados operates in the United States and Canada through FlatironDragados USA and FlatironDragados Canada. We are client-focused and committed to building stronger, more resilient communities.
As part of the ACS Group, one of the world’s leading infrastructure companies, FlatironDragados provides clients the accessibility and support of a local firm along with the stability and resources of a multi-national organization.
FlatironDragados is the trusted partner delivering resilient, innovative and sustainable infrastructure for today and tomorrow. In collaboration with public and private clients, our project teams deliver essential infrastructure — roads and bridges, aviation, resiliency protection, dams and reservoirs, rail and transit, water and wastewater treatment facilities, tunneling, underground projects and marine works.
Top Benefits
About the role
Are you a problem solver passionate about providing top-tier solutions ? As an IT Field Specialist, you will provide second-level IT support to users across multiple offices and remote locations. Collaborate with industry experts and committed teams to solve complex technical challenges and ensuring seamless operations .
Apply now and transform your career with us.
What You Will Be Doing
- Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, including occasional troubleshooting of network components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPSs, printers, multifunctional devices, and phone systems.
- Interfaces with regional IT management on projects, remote jobsite setups and teardowns, and resolves outstanding issues.
- Responds to ITSM-based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions.
- Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.), and related hardware/software to meet required service levels.
- Collaborates with system engineers to ensure efficient operations of the company’s desktop computing environment.
- Maintains an inventory of technology equipment.
- Coordinates and liaises with LECs, ISPs, and cabling contractors.
- Assists in developing technical and procedural documentation as needed.
- Acts as a business liaison to communicate business needs to IT management.
What We Are Looking For
- Bachelor's Degree in Computer Science or a related field preferred.
- 1 -3 years of related experience in IT support.
- Microsoft Certified Systems Engineer (MCSE), A+ Certification, Network+ Certification preferred.
- Knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/principles.
- Problem solving and critical thinking skills
Why work for us Some of the benefits you may be eligible for as an employee are:
- Comprehensive compensation package and paid time off program
- Industry leading 401(k)/RRSP
- Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
- Wellness benefits & Employee Assistance Program
- Tuition Reimbursement Program
We are an EEO/ADA/Veterans employer.
About FlatironDragados
Built on a foundation of excellence, FlatironDragados operates in the United States and Canada through FlatironDragados USA and FlatironDragados Canada. We are client-focused and committed to building stronger, more resilient communities.
As part of the ACS Group, one of the world’s leading infrastructure companies, FlatironDragados provides clients the accessibility and support of a local firm along with the stability and resources of a multi-national organization.
FlatironDragados is the trusted partner delivering resilient, innovative and sustainable infrastructure for today and tomorrow. In collaboration with public and private clients, our project teams deliver essential infrastructure — roads and bridges, aviation, resiliency protection, dams and reservoirs, rail and transit, water and wastewater treatment facilities, tunneling, underground projects and marine works.