Job Details Temporary Full-Time (CUPE 1329T) Posting Status: Open to all current Town of Oakville employees and external applicants Duration: Approximately 18 Months Temporary Vacancy Reason Leave of absence Closing Date: Applications for this position must be received at by no later than 11:59pm on September 4, 2025. Reporting to the Supervisor, Support Services, the Account Representative is responsible for the reconciliation and administration of Recreation and Culture accounts receivable, deferred revenue, user group insurance program, SOCAN and Re:Sound tariffs, Community Use of Schools reciprocal agreement as well as department pre-authorized payment plans, collections and write-offs.

Job Responsibilities

• Provide administrative support to the Support Services team including monthly invoicing, month-end procedures, processing and following-up on program registrations, memberships and facility booking requests
• Administration, reconciliation and reporting for Recreation and Culture receivables relating to memberships, facility booking and program registration, and Community Use of Schools Reciprocal agreement
• Process postdated and schedule payments daily/monthly, as required. Follow up on declined payments and returned payments
• Daily balancing of payments, prepare bank deposits and complete required revenue reports and documentation to ensure cash handling guideline standards are met
• Reconciliation and financial administration of user group insurance program, SOCAN and Re:Sound tariffs and lease property payments.
• Administration of third-party billing and fee assistance programs.
• Update and maintain client data as needed
• Perform program modifications on behalf of department staff as needed
• Support customer account inquiries and follow up with various department staff to resolve accounting issues
• Provide support to other department staff as required
• Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service
• Ensure all data entry complies with Town policies and procedures
• Generally, promote the overall operation of Oakville’s Recreation and Culture department goals
• Perform other duties as assigned

Qualifications/Skills

• Completion of 2-year college diploma in Business Administration or Accounting.
• 1-3 years of experience in customer service/public relations and working effectively within a team environment.
• Knowledge of the Recreation and Culture department’s programs and operations in addition to Town wide and regional responsibilities.
• General knowledge of accounting principles for cash handling.
• Ability to multitask under pressure, prioritize work tasks, problem solve and demonstrate attention to detail.
• Ability to effectively communicate both verbally and in writing.
• Proficiency in Microsoft Office Suite.
• Knowledge of the Xplor Recreation software system would be an asset.

DATED: August 21, 2025 This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. Applicants may also be required to undergo testing. Assessments for this position may include an interview, written and practical tests. The minimum threshold score for each of the testing and interview components of the recruitment process is 80%.