Education: Secondary (high) school graduation certificate. Tasks: Investigate complaints and claims . Resolve complaints and claims . Take, cancel and change room reservations. Provide information on hotel facilities and services. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Contact customers to deliver requested wakeup calls. Provide customer service. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 1 year to less than 2 years. Employment terms options: Night. Health benefits: Disability benefits. Health care plan. Paramedical services coverage. Financial benefits: Group insurance benefits. Life insurance. Night shift premium. Pension plan. Registered Retirement Savings Plan (RRSP). Long term benefits: Long-term care insurance. Other benefits: Deferred Profit Sharing Plan (DPSP). Free parking available. Learning/training paid by employer. Paid time off (volunteering or personal days). Wellness program.