Senior Technical Systems Analyst
Top Benefits
About the role
Job Description
What is the Opportunity?
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
What Will You Do?
- Coordinates application support objectives in partnership with production support team, development team and business representatives.
- Provide quality and timely support to our business partners through efficient ownership of Incident management and participation in problem management and application defect resolution.
- Leads day to day support activities such as application monitoring and service requests, escalating to Tier 3 and Tier 4 teams as required.
- Participates in secondary tasks such as projects, change management, testing, DR, etc.
- Proactively identifies gaps, potential issues and suggest recommendation for improvement of systems.
- Responsible for application and trend reporting and analysis
- Manage the identification of root cause and coordinate recovery and mitigation to improve resource usage and time to market.
- Recommends best solutions, work-around, short-term and long-term solutions, considering the cost based on understanding of business issues/need.
What you need to succeed?
Must have:
- 5+ years of experience in IT, Operations or Business Support area
- Successfully supported multiple applications simultaneously including at least one mission critical application
- Experience with incident management standards and practices including critical communication to business and IT stakeholders
- Working knowledge on alerts and monitoring tools such as Dynatrace and Pagerduty.
- Working experience with scripting ideally in .NET and SQL.
- MS SQL, Windows server, UNIX, LINUX, OCP-KAFKA.
- Strong expertise in major incident handling and communication . Issue investigation skills.
Nice-to-have:
- Strong analytical and communication skills
- Background in Capital Markets or trading highly desired
- Microsoft SQL Server Reporting Services
- Monitoring tools (Dynatrace, Catchpoint, Aternity)
- Stonebranch
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- A world-class training program in financial services
#LI-POST
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Technical Systems Analyst
Top Benefits
About the role
Job Description
What is the Opportunity?
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
What Will You Do?
- Coordinates application support objectives in partnership with production support team, development team and business representatives.
- Provide quality and timely support to our business partners through efficient ownership of Incident management and participation in problem management and application defect resolution.
- Leads day to day support activities such as application monitoring and service requests, escalating to Tier 3 and Tier 4 teams as required.
- Participates in secondary tasks such as projects, change management, testing, DR, etc.
- Proactively identifies gaps, potential issues and suggest recommendation for improvement of systems.
- Responsible for application and trend reporting and analysis
- Manage the identification of root cause and coordinate recovery and mitigation to improve resource usage and time to market.
- Recommends best solutions, work-around, short-term and long-term solutions, considering the cost based on understanding of business issues/need.
What you need to succeed?
Must have:
- 5+ years of experience in IT, Operations or Business Support area
- Successfully supported multiple applications simultaneously including at least one mission critical application
- Experience with incident management standards and practices including critical communication to business and IT stakeholders
- Working knowledge on alerts and monitoring tools such as Dynatrace and Pagerduty.
- Working experience with scripting ideally in .NET and SQL.
- MS SQL, Windows server, UNIX, LINUX, OCP-KAFKA.
- Strong expertise in major incident handling and communication . Issue investigation skills.
Nice-to-have:
- Strong analytical and communication skills
- Background in Capital Markets or trading highly desired
- Microsoft SQL Server Reporting Services
- Monitoring tools (Dynatrace, Catchpoint, Aternity)
- Stonebranch
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- A world-class training program in financial services
#LI-POST
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.