Manager, Campus Card Services

(Job Number: 101-25)

Georgian is more than just an employer – we're a community. With seven campuses located across Central Ontario, Georgian College offers rewarding employment opportunities in academics, administration, research, and more. We take pride in working alongside a dynamic team of student-focused educators, dedicated supporters, and passionate advocates. Together, we can advance our mission to inspire innovation, transform lives, and connect communities through the power of education.

Our exciting work environment offers the opportunity to learn and grow, while collaborating in a team-oriented culture that promotes equity, diversity, inclusion and belonging. Together, we deliver unrivaled experiences for our students, employees and the communities we serve. Read our 2025-2030 strategic plan.

If you share our energy and passion, please consider joining Team Georgian.

Creating a warm and supportive environment, the Student Success departments deliver an unrivaled student experience endeavouring to meet the social, emotional, access and service needs of Georgian students. Join us in shaping the future of postsecondary education by empowering student leaders, delivering personalized and inclusive services, and driving innovation through hands-on, career-connected experiences. We’re committed to amplifying student voices, ensuring a seamless digital-first journey from application to graduation, and expanding access so every learner can unlock their full potential.

Position Overview:

We’re seeking a dedicated student focused professional who will play a critical role in managing the operational excellence, continuous innovation, and growth of the Georgian College ONEcard program, which serves as the College’s official student identification and multifunctional access and transaction card. This position plays a pivotal role in ensuring a seamless and engaging experience for students, faculty, staff, and partners across Georgian campuses. If you are passionate about ensuring security, compliance, and service continuity while contributing to strategic initiatives aimed at enhancing customer experience, sustainability, and revenue growth as well as thrive in a collaborative inclusive environment, this the role for you.

Job Details:

Job posting date: September 4, 2025
Department: Student Operations/Student Success
Location: Barrie Campus – On Campus
Employment Type: Full-Time Administration
Salary Range: $76,029-$95,038

Key Responsibilities:

• Lead the day-to-day operations of the ONEcard program, ensuring high-quality, consistent service delivery across all Georgian campuses and digital platforms.
• Manage the lifecycle of physical and mobile ONEcards, including issuance, replacements, and account management.
• Serve as a first point of contact for technical and customer service inquiries from students, faculty, staff, and external vendors.
• Coordinate and monitor ONEcard-related hardware and software, including card printers, readers, mobile app integrations, and payment terminals.
• Troubleshoot and resolve ONEcard system issues, collaborating with IT, external vendors, and service partners as needed.
• Provide leadership, training and support to front-line staff, co-op students, and student ambassadors involved in ONEcard service delivery.
• Safeguard student and vendor data by maintaining secure systems, enforcing vendor credential protocols, and coordinating with IT and Legal on privacy compliance and breach mitigation.
• Manage the planning, testing, and execution of major system changes (e.g. mobile ONEcard, system upgrades), ensuring user readiness and minimizing disruption to student experience and service delivery.
• Oversee the accurate processing of student and vendor financial transactions, monitor for discrepancies, and lead resolution efforts to mitigate financial loss and reputational harm.
• Develops and monitors the annual operating and capital budget for the ONEcard program, ensuring alignment with divisional and institutional priorities (e.g. sustainability, access, innovation).
• Develops and presents to Senior Management business cases and cost-recovery models for new initiatives, including technology upgrades, vendor integrations, and service expansions
• Manage the financial processes of the ONEcard program, including account reconciliation, transaction processing, and reporting.
• Implement and maintain automated financial processes (e.g., daily journal entries, monthly reconciliations) in collaboration with Finance and IT.
• Conduct regular audits and ensure compliance with college financial controls and audit standards.
• Monitor vendor revenue streams and track KPIs related to program sustainability, accessibility, and financial performance.
• Identifies and mitigates risks related to overspending, revenue shortfalls, or cost escalations (e.g. delays in technology implementation, vendor pricing changes).
• Collaborate with IT on system enhancements, upgrades, and testing to ensure seamless integration with Banner and other College systems.
• Participate in College-wide committees and working groups to represent ONEcard interests and contribute to broader student service enhancements.
• Maintain involvement with relevant industry associations (e.g., NACCU) to stay current on trends, innovations, and best practices.
• Create and manage work schedules for student and part-time staff, adjusting for volume spikes (e.g., orientation, move-in, events) or staff absences.
• Work with the Marketing and Communications teams to develop and maintain ONEcard-related web content, promotional materials, and social media campaigns.
• Foster partnerships with campus and community stakeholders to expand ONEcard offerings and enhance student experience.

Qualifications:

• Successfully completed a 3-year degree/diploma in Business/Office Administration or a related field.
• Minimum three years of experience in a busy office environment
• Knowledge of credit/debit card office operations and payment processing are an asset.
• Strong technical and financial skills including basic accounting, MS Office (especially excel), and problem solving a wide variety of technical issues in conjunction with IT.
• Experience developing and delivering demonstrations or informal instructions.
• Customer Service and Issue Resolution in a High-Volume Environment
• Project Coordination and Technology Implementation
• Vendor and Stakeholder Relationship Management including negotiation
• Demonstrated ability to manage/assess programs, implement initiatives, interact at all levels within the organization, and effectively manage budget and human resources issues
• Excellent organizational skills with the ability to multi-task and manage multiple priorities and deadlines

Why Work with Us?

Georgian’s seven campuses are in some of the most sought-after areas in Central Ontario (Barrie, Midland, Muskoka, Orangeville, Orillia, Owen Sound and South Georgian Bay). Our campuses play important roles in each of these communities, serving as centers for academic, social, and cultural activities, and contributing to the social and economic well-being of the areas.

In addition to a rewarding career, here are some of the other benefits offered to full-time employees of Georgian College:

• We offer a competitive compensation rate, comprehensive benefits plan and a generous vacation policy as well as CAAT defined-benefit pension plan which includes fully matched contributions.
• A tuition reimbursement program that offers reduced course fees for college staff and their dependents.
• A holiday shut down period that allows employees to rest and relax with family and friends.
• A flex work program for most positions allowing employees the flexibility of working both on campus and remotely.
• All Georgian Employees have access to the EFAP: Employees and their family members can call the program 24/7 for completely confidential support, information, and assistance.
• Campus Safety Services: Georgian is committed to providing a safe, respectful and inclusive environment through the delivery of professional health and safety, security, parking, emergency management, conflict resolution and investigative services.

For a more in depth look at what Georgian has to offer, check out our website.

Are you ready to Experience Georgian?

If this opportunity matches your interest and experience, please apply online at: https://www.georgiancollege.ca/about-georgian/career-opportunities/ quoting Competition #101-25 by September 18, 2025. We thank all applicants; however, only those selected for an interview will be contacted.

Georgian College supports diversity, equity and a workplace free from harassment and discrimination and is committed to an inclusive, barrier-free environment. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to persons of Indigenous ancestry, racialized persons, persons with disabilities, women and members of the 2SLGBTQ+ community. If you are contacted to participate in the interview, please advise the coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process.

Alternate formats will be provided upon request throughout the recruitment and selection process.