Job Requisition ID: 11976

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Montreal (QC); Toronto (ON)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Secret

Salary: Our salaries generally range from $ 104,180.28 to $ 130,225.36 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Infrastructure and Operations Team, in the Bilingual Senior Specialist, Network Administrator position. In this role, you will oversee the operation, stability, and continuous improvement of enterprise infrastructure across on premises and hybrid environments. You will provide hands on senior technical expertise across networking and voice/video platforms, ensuring secure, reliable, and compliant services. Working with a high level of autonomy, you will drive modernization, automation, and complex troubleshooting initiatives that enhance infrastructure performance.

What you’ll do:

• Proactively monitor, analyze, and optimize infrastructure availability, performance, and capacity, while resolving issues before they impact services.

• Act as a senior technical escalation point, leading complex incident investigation, root cause analysis, and problem resolution in alignment with ITSM (Information Technology Service Management) processes.

• Lead and support infrastructure lifecycle and modernization initiatives, including upgrades, migrations, and cloud adjacent transformations.

• Implement and maintain infrastructure security controls, patching practices, and hardening standards in collaboration with cybersecurity teams.

• Support and continuously improve backup, recovery, and disaster recovery capabilities, including testing and validation activities.

• Develop and maintain automation, tooling, and operational documentation to improve efficiency, consistency, and service reliability.

• Support the evolution of the enterprise security posture by implementing and maintaining Zero Trust architecture principles, including identity-based access controls and secure edge access.

• Provide technical guidance, mentorship, and advisory support to infrastructure peers, fostering a culture of continuous improvement and shared accountability.

• Act as the primary technical liaison with external vendors for escalated support cases, actively managing open incidents through to resolution and advocating for organizational priorities.

What you should have:

• A bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. An equivalent combination of education and/or experience can be considered.

• A minimum 7 years of experience in enterprise IT infrastructure administration roles.

• Senior level, experience across multiple infrastructure domains, including servers and virtualization, networking and voice/video, storage and backup, and database platforms.

• Experience supporting on premises and hybrid cloud environments, ensuring reliability, security, and recoverability.

• Strong knowledge of ITSM processes (incident, problem, and change management), with advanced troubleshooting and automation skills (e.g., PowerShell).

• Excellent communication and collaboration skills, with the ability to work effectively in both French and English, engaging technical and non technical stakeholders.

Technologies:

• Network Technologies – LAN/WAN, VPNs, firewalls, SD WAN, MPLS, and voice/video collaboration platforms.

• Automation & operations: Ansible scripting, infrastructure monitoring, and ITSM tools.

• Cloud & Hybrid Network Infrastructure – Microsoft Azure and on premises to cloud integration.

• Network Security & Zero Trust – Implementation of STNA, SASE, Identity-aware Proxies and advance firewall policies enforcing continuous authentication.

It would be great if you also had:

• Experience in regulated or security sensitive environments.

• Exposure to cloud and hybrid infrastructure.

• Knowledge of enterprise standards; ITIL certification or equivalent service management certification are an asset.

• Industry certifications in infrastructure technologies (e.g., Microsoft, VMware, Azure, networking, backup, or database platforms) are considered assets.

Posting closing date: Note, the competition will remain active until filled.

Standby and Call Back duties are a requirement of this position and will be subject to CMHC policies, including the Standby and Call Back Pay Procedure.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!