Our client is hiring an IT Manager, PMO-Learning & Performance Support

Start Date: ASAP

Location: Montreal, QC or Greater Toronto area, ON

Work Model: In the office three days a week, 2 days remote

As IT Manager, PMO-Learning & Performance Support (LPS), you are an integral part of enabling Change across our global divisions. You maintain a holistic approach to team and deliverables management as a member of the Change Management leadership team. You manage, lead and inspire internal and external team members, who contribute to a range of IT initiatives, from system enhancements to large-scale, complex SAP implementations. Your recipe for delivering successful project outcomes in a dynamic and fast-paced environment combines collaboration and adaptability with advanced expertise in planning, developing, and executing IT learning experiences. How You Will Make Contributions That Matter

Required Skills And Qualifications

• Bachelor’s degree or higher in a relevant program (e.g. education, English, IT) or equivalent work experience
• Minimum 10 years’ experience leading learning for complex SAP (ECC or S/4 HANA) projects or programs
• Experience in managing team and team member performance in a hybrid work environment
• Experience in planning, executing, and reporting on IT project learning activities and deliverables
• Experience in planning and coordinating the training schedule, training environment, and data creation
• Experience applying AI-enabled tools to reduce development ratios while maintaining quality standards
• Ability to multi-task and manage competing priorities
• Highly organized with an exceptional eye for detail
• Excellent interpersonal skills
• Ability to work independently and as part of leadership and delivery teams
• Excellent written and verbal communication skills
• Advanced proficiency in Microsoft 365 (i.e. Word, PowerPoint, Excel, SharePoint, and MS Teams)
• Advanced proficiency in courseware authoring and learning solution tools, e.g. Articulate 360, Vyond Studio
• Ability to travel domestically and internationally, as needed

The following are considered assets:

• Certification as a training development professional, e.g., CTDP
• Knowledge of LMS software, especially Workday Learning
• Written and verbal proficiency in French or Spanish
• Experience in a related industry, e.g., dairy, manufacturing, distribution, or CPG
• Advanced understanding of SharePoint functionality

Your work includes:

• Contributing learning scope and resource cost estimates to annual and ad hoc project planning
• Evolving the LPS program strategic roadmap and KPIs; defining and maintaining standards; seeking opportunities for creativity and innovation in our approach, tools, and processes
• Managing your own and others’ contributions to creating innovative, engaging, and relevant learning experiences on concurrent IT projects
• Managing team member performance, including establishing annual goals and providing meaningful feedback regularly
• Executing and managing all stages of instructional design, development, and delivery, including:
• Learning needs assessment and audience analysis
• Learning strategy and plan development
• Curriculum and learning path design
• Content development, approvals, and translation
• Training logistics (i.e. schedule, locations, hardware) and infrastructure (i.e. environment, data) planning and readiness
• Training delivery support
• Risk identification and mitigation
• Progress and training effectiveness monitoring and reporting
• Maintaining strong relationships with various IT, Corporate, and Business leaders and team members