Purpose:

Responsible for managing a portfolio of commercial retail and industrial properties in an efficient & effective way with the highest level of customer service to both tenants and landlords. Operate within our standards of safety, high quality customer service and efficient operations.

Main Responsibilities:

• Commercial Team Member

  • Understands and is committed to team objectives
  • Actively contributes to the achievement of team objectives
  • Accepts shared responsibility and ownership of projects
  • Committed to getting the work done and meeting deadlines
  • Involves others in decision making & works for consensus on decisions
  • Owns problems rather than blaming others
  • Respects and is tolerant of individual differences
  • Acknowledges and works through conflict openly
  • Customer Service Relations:
• • Maintain the highest level of customer service in relation to tenants, prospects and owners.
  • Communicate effectively with owners, tenants and relevant others. Ensure that any areas of concern are addressed promptly and thoroughly.
  • Direct and manage tenant functions in such a matter as to win and maintain the respect and goodwill of all tenants.
  • Enforce tenant retention.
  • Ensure all tenant and owner complaints are handled promptly and appropriately.

• Administration:

• • Monitor the timely receipt and reconciliation of rent collections and ensure that owner statures are followed. Communicate with tenants (verbal and/or written) about rent collections. If needed, organize tenant eviction process.
  • Code and approve invoices from suppliers and contractors.
  • Ensure correct and up to date management reports including Accounts Receivable, Accounts Payable, variances and monthly inspection reports.
  • Prepare yearly budgets for the relevant properties.

• Building Maintenance:

• • Physically inspect relevant buildings, note deficiencies and prepare building reports.
  • Develop scope of work for service contracts, negotiate pricing and prepare paperwork.
  • Place service calls with contractors. Coordinate tenant space build outs.
  • Coordinate Capital Projects.

• Other duties as required.

Scope

• Report to the Director, Commercial Property Operations.
• Work in close cooperation with tenants, vendors, contractors, Property Administrators and Property Accountants.

Qualifications:

Education

• Minimum High School diploma (Grade 12/13).
• College/University Degree, preferred
• Any of the following designations, preferred: RCM, RPA, FMA, ACM.

Experience

• A minimum of three years’ experience in commercial property management or a related field.
• Knowledge of on-site maintenance requirements including dealing with vendors and contracts.
• Experience with Yardi Voyageur, preferred

Skills and abilities

• Actively supports our values of: Honesty, Integrity, Respect, Trust.
• Proficiency with MS Office – Word, Excel, Power Point
• Solid management and leadership skills.
• Sound judgment and decision-making capabilities.
• Excellent communication and relationship building competencies.
• Is open to change and actively looks for ways to improve processes.
• Strong administrative and organizational skills.
• Portrays a professional image.
• Strong customer service orientation.
• Excellent negotiating skills.
• Has a high stress tolerance.

Special Requirements:

• Valid driver license and vehicle in good working order.
• Willing to drive regularly to out of town properties to perform site visits.
• Be willing and able to be on call and work irregular hours.

Thank you for your interest in Sterling Karamar Property Management.

Please note that applications from all interested individuals are appreciated; however, we will only contact candidates that are selected for advancement.

Sterling Karamar Property Management values diversity in the workforce and is an equal opportunity employer. We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process.

Please note that our Corporate Offices are scent-free work environments.

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