Duties and Responsibilities

• Prepare daily/weekly Quality reports for the QM.
• Monitor & collect information, data, statistics for month end reports for the QM.
• Support the General Manager and the QM to enforce new quality goals (KPI’s) based on product performance and customer satisfaction.
• In absence of the QM, attend various quality-related inter-departmental meetings.
• Develop inspection logs for new and existing products
• Review completed quality inspections logs and communicated issues or concerns
• Conduct inspections on customer returns and identify quality issues and recommend solutions
• Collaborate with suppliers to address quality issues and drive supplier performance improvements
• Keep track of quality issues and implement corrective and preventive actions
• Develop and oversee product testing methods for new and existing products at different stages of production
• Organize quality testing studies and use statistical methods (SPC) to analyze data and identify irregularities
• Analyze dimensional layouts and make improvements where required as per customer requirements
• Investigate all non-conformity reports (NCR) and issue quality as needed
• Create and submit Production Part Approval Processes (PPAP) & First Article Inspection Review (FAIR) to the customer, as required
• Coordinate internal audits to ensure consistency in company practices
• Conduct monthly audits for 9001:2015, and any other customer related audits to ensure compliance with industry standards and regulations. Generate findings/CAR for Department Managers to address and to comply with the given standards.
• Organize audits on suppliers using various assessment strategies
• Train production staff and quality assurance technicians on quality standards and procedures. Develop QA Alerts when required.
• Maintain and file quality documentation including quality alerts, testing results and corrective actions
• Oversee and maintain the Calibration Program for the site and report any issues to QM. Calibrate measuring and testing equipment including gauges, scales, calipers etc.
• Develop, update, and implement work instructions and packaging specifications for various products.
• Help maintain the Document Control Program for facility.
• Assist the QM on employee yearly training (refresher) on SOP’s/WI, and other customer related programs.
• Any other duties assigned by the General Manager or the Quality Manager

Qualifications

Education & experience

• Bachelor’s degree in Engineering (Mechanical, Industrial, Manufacturing, or related field)
• 3–5+ years of quality engineering experience in a manufacturing environment
• Experience in the plastics manufacturing industry
• Experience with windows, doors, glass or building products is preferred
• Experience with extrusion manufacturing is preferred

Technical Skills

• Knowledge of Quality Management System (QMS) in alignment with ISO 9001
• Strong knowledge of quality tools (SPC, FMEA, Control Plans, MSA, GD&T)
• Familiarity with industry standards (CSA, ASTM, AAMA, NFRC)
• Experience with ERP/MRP systems and quality data analysis tools
• Proficiency in Microsoft Office (Excel advanced skills preferred), Minitab
• Experience with CAD software such as AutoCAD, SolidWorks, or similar 2D/3D design programs

Competencies

• Strong analytical and problem-solving skills

• Understanding of manufacturing systems, as they relate to quality

• Detail-oriented with a focus on process discipline

• Excellent communication skills and cross-functional collaboration

• Ability to manage multiple priorities in a fast-paced manufacturing environment with minimal supervision

• Knowledge of industry standards and regulations

• Able to make sound decisions and judgement calls relative to customer specifications

• Ability to solve problems and lead a team through root cause analysis, and the actions required to correct and prevent further issues

What’s in it for you?

• Extended health and dental benefits
• RRSP/ DPSP Matching program
• Employee Assistance Program
• Onsite parking

Gracious Living is an Equal Opportunity Employer. We are committed to creating a safe environment for all employees equally. We adhere to all guidelines set forth in the OHSA and the AODA and focus on inclusivity in all of our employment practices. If you need assistance or an accommodation due to a disability, please let us know at the time of application.