Who you are

• You have 2+ years in CSM, onboarding, or revenue-focused client roles
• You’ve advised customers on business or monetisation strategy
• You understand the creator economy (not just conceptually - practically)
• You’re commercially confident (upsell and renewal conversations energise you)
• You balance empathy with empathetic directness
• You naturally apply high emotional intelligence & structured thinking
• You design success plans, not just follow them
• You’ve worked in high-touch environments where ownership matters
• You’re comfortable with CRMs (HubSpot etc.) and portfolio health tracking
• You’re not reacting. You’re steering
• You’re commercially aware
• You treat their growth like it’s partly yours
• You’ve built or scaled your own digital product or personal brand
• You’ve coached creators or entrepreneurs
• You think in NRR, expansion, and revenue impact
• You are pragmatic and have the ability to customize support by use case
• You understand lifecycle triggers & health scores
• You’re analytical. Decisions you make are data-led
• You’re technically comfortable discussing integrations, backend logic, or automations
• You thrive in fast-moving startup environments
• Your “I Was Built For This” Moment Starts… Now
• If you’ve been waiting for a role where:
• You help creators turn ideas into revenue
• You own a portfolio like a business
• You operate at the intersection of empathy and commercial sharpness
• You influence how Success evolves inside a fast-scaling AI-powered platform
• Apply
• Show us how you think about scaling creators
• Let’s build businesses that last

What the job involves

• You’ll manage ±45 premium creators - primarily US-based (so yes, EST/PST is part of your rhythm)
• On any given day, you’re:
• Guiding a creator through refining their offer and pricing
• Reviewing funnel strategy before a launch
• Spotting early churn signals in your portfolio
• Documenting progress and revenue milestones
• Jumping on a momentum call where you challenge thinking (with care and clarity)
• Ensuring creators are leveraging new product features
• A Week in Your Growth Engine:
• Running structured business review sessions
• Executing and refining lifecycle playbooks
• Monitoring NRR, engagement signals, and health scores
• Identifying upsell opportunities naturally through strategy
• Sharing creator feedback with Product & Marketing
• Collaborating cross-functionally on retention OKRs
• This is high-touch. But it’s also high-impact, high-ownership
• The Long Game You’re Building:
• Over time, you will:
• Refine onboarding, launch & retention playbooks
• Strengthen scalable high-touch systems
• Turn creators into brand advocates
• Reduce churn through proactive strategy
• Increase expansion revenue through smart positioning
• Contribute meaningfully to how Customer Success evolves at Passion
• You’re not just maintaining accounts. You’re shaping outcomes
• A Quick Reality Check (In The Best Way):
• This role isn’t about reactive ticket queues
• Your playground is powerful revenue conversations
• You’re confident drawing the line between empathy and clarity
• You crave ownership
• You see each creator’s success as shared success
• If that excites you - you’re in the right place
• You’ll Know You’re Winning When:
• Creators stay, grow, renew - and rave about working with you!
• Your portfolio shows stable, predictable, growing NRR
• Creators see you as a strategic business partner
• Portfolio health scores are improving, not reactive
• Success plans are clear, documented, and measurable
• Product & Marketing decisions are influenced by your insights
• Creators launch profitable apps - and stay long-term
• That’s Impact

The application process

• Discovery Call: Meet your Talent Guide - real talk about your experience, ambitions, and what lights you up
• Show Us Your Strategy: A short, practical scenario where you demonstrate how you’d guide a creator toward growth
• Deep Dive: Meet your future Career Coach. We explore your commercial thinking, portfolio management style, and revenue mindset
• Team Connect: Meet the CS crew. Swap ideas. Ask questions. Feel the vibe
• Strategy Sync: Connect with CS leadership to align on vision, NRR levers, and the future of Creator Success at Passion

Benefits

• 🌍 Remote-First - Work from anywhere in the world!
• ✈️ Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece)
• 📈 Career Growth - Coaching, training, and conferences on us
• ⚡ Creative Freedom - Your ideas matter. Your work makes a real impact
• 🖥️ Tech Gear Budget - Get the setup you need to shine
• 🏝️ Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate
• 👶 Paid Parental Leave - Because family first, always