Do you thrive on building relationships and helping individuals navigate processes? Are you eager to be part of a collaborative team that utilizes cutting-edge technology to improve patient outcomes? As a Medical Imaging Clerk at Mount Sinai Hospital, you'll have the opportunity to do both, while also learning about fascinating medical imaging technology and contributing to a variety of tasks that directly impact patient care. Join our renowned medical imaging team and discover a rewarding career with room for growth in a dynamic health care environment.

Is this you? You thrive in a fast-paced environment, juggling multiple responsibilities and adapting to changing priorities with ease. The buzz of a busy outpatient department invigorates you, and you enjoy being a go-to point-of-contact for patients and colleagues alike. You are passionate about providing exceptional customer service, understanding that for patients, a trip to the hospital can be stressful and uncertain. Your calm demeanor and clear communication style will help put patients at ease, ensuring a positive experience from the moment they arrive.

Accuracy is paramount in your work, and you take pride in your meticulous attention to detail when it comes to data entry, scheduling, and managing patient information. You are efficient with computer systems, eager to master new software and technologies. The opportunity to learn about a variety of specialized imaging modalities, from Breast Imaging and CT scans to MRI and Nuclear Medicine, genuinely excites you. You are a team player who thrives in a collaborative environment, always willing to help and learn from experienced professionals.

About The Medical Imaging Department As part of the Joint Department of Medical Imaging with University Health Network, Women’s College Hospital, and Mount Sinai Hospital’s Medical Imaging Department provides a state-of-the-art environment for leading edge clinical practice, teaching, and research programs. An international leader in medical imaging, we conduct a large volume of various exams for diverse patient populations from the Emergency Department to outpatients and inpatients. The department features state-of-the-art technology and a team of innovative professionals dedicated to patient care.

In This Role You Will

• Receive, process and schedule Medical Imaging procedures
• Screen patients for necessary PPID and Falls Prevention
• Ensure the provision of optimum customer service through efficient delivery
• Answer telephones, retrieve voicemails and return calls in a timely manner
• Respond to inquiries made by patients, visitors and hospital staff
• Verify and update patient demographic data
• Create and register patients in the Hospital Information System (HIS)
• Ensure payment information is correctly gathered and entered i.e. MOH, Insurances, WSIB and Self Pay
• Communicate patient preparation to patients
• Perform other duties consistent with the job classification as required

Job Requirements Mandatory

• Successful completion of a high school diploma
• Keyboard speed of 40 words per minute

Preferred

• 1 year of experience in a receptionist role within a healthcare environment and data entry experience with Cerner/ADT system
• Knowledge of medical terminology
• Knowledge of Cerner Scheduling
• Medical Office Administration (MOA) Certificate

Skills and Knowledge

• Proficiency in Microsoft Word, Excel and Outlook
• Proven organizational and time management skills
• Excellent communication skills demonstrated with telephone, interpersonal and written interactions
• Ability to use good judgement and sensitivity in assessing difficult intimate patient treatment situations
• Ability to multi-task and work effectively under pressure in a variety of office/clinic areas
• Knowledge of general office practices, procedures and standards

If this sounds like you and you’re ready to build your career within clerical services, apply now and let us know why you would be a great addition to our team.