Experience Aviva Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.

At Aviva Canada, we put people first — our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity Help shape the future of one of Aviva Canada’s most strategic external partnerships as our Partnership Governance & Delivery Lead. In this pivotal role, you will oversee the governance framework and lead the coordinated delivery of national underwriting, product, and system changes for a major distribution partner. You’ll act as the central force ensuring alignment across Personal Insurance, IT, Risk, and partner stakeholders — driving seamless execution, regulatory compliance, and minimal disruption to client services.

This is a unique opportunity to strengthen trust with a key partner, influence customer‑centric outcomes on a national scale, and contribute to the continued growth of a high‑value, rapidly evolving partnership.

What You’ll Do

• Oversee partnership governance internally and externally, ensuring alignment with established governance structures and the Partnership Distribution Agreement.
• Coordinate all IT system, product, and underwriting changes, ensuring business requirements, testing, readiness steps, and communications are fully planned and executed.
• Lead operational incident management activities, coordinating tracking, monitoring, and resolution efforts across Personal Insurance, IT, Corporate Risk, and partner teams.
• Manage delivery risk and maintain credibility by ensuring strategic objectives are completed on time and aligned to partner business needs.
• Ensure all Governance Framework Standards and contractual commitments are consistently met.
• Maintain documentation related to governance, processes, and procedures in alignment with internal guidelines and requirements.
• Work with both Aviva and partner training teams to ensure training remains accurate, compliant, and fit for purpose.
• Lead communication to partners on regulatory changes as required by provincial regulators.
• Coordinate national underwriting, product, and system changes to support efficient adoption in partner sales and service processes.
• Collect business requirements from partners and collaborate with analysts, finance, and IT to assess benefits, effort, and feasibility.
• Collaborate with IT teams to ensure testing requirements are accurate, complete, and aligned to partner expectations.
• Support the PI Enablement team in prioritizing BAU, small, and medium change requests by outlining benefits and impacts.
• Build, maintain, and communicate a comprehensive Partnership Change Schedule outlining timelines, milestones, risks, and progress.
• Coordinate all partner‑facing communications related to underwriting, product, and system changes.
• Manage incidents impacting business operations, including support during scheduled weekend updates, testing, or incident responses.
• Partner with 1st and 2nd line risk teams to ensure effective oversight and governance practices are maintained.

What You’ll Bring

• A bachelor's degree in business administration, commerce, or a related field — or equivalent work experience.
• Minimum 3–5+ years in the P&C insurance industry.
• 3–5+ years coordinating cross‑functional change involving product, underwriting, and systems with external partners.
• Experience with Guidewire applications (ideally PolicyCenter).
• Demonstrated ability to build and manage integrated change schedules, including milestones, dependencies, risks, and escalation.
• Experience coordinating business interruption incidents, including triage, communication, workarounds, root‑cause tracking, and verification of resolution.
• Strong business acumen and interpersonal skills, with the ability to influence and drive change across multiple business lines.
• Experience with personal lines underwriting and products.
• Familiarity with Canadian regulatory frameworks (UDAP, FTC, TAC, CASL, etc.).
• Strong cross‑functional coordination skills across training, underwriting, product, IT, finance, analytics, and operations.
• Skilled communicator, capable of producing executive‑ready briefings and structured partner updates.

What Makes You Stand Out

• Experience with insurance distribution partnerships or similar partner‑driven models.
• Fellow Chartered Insurance Professional (FCIP) designation (asset).
• PMP or equivalent project management certification (asset).

What You’ll Get

• The salary band for this position ranges from $95,000 to $135,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model .
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted internally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.