Portfolio Resource Coordinator

We are currently recruiting a Portfolio Resource Coordinator based out of Prairies Regional Headquarters at Calgary International Airport. This role will consistently be working the overnight shift which includes over weekends.

Why Paladin?

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.

• You receive top industry wages
• You have the opportunity to advance and grow your career
• You receive comprehensive benefits

What does a Portfolio Resource Coordinator do?

The PRC is responsible for effective implementation of the Total Work Hours (TWH) Resource Deployment Schedules approved by CATSA and coordination of all ongoing scheduling operations, including deployment of pre-panned supplementary Screening Personnel and overtime scheduling. You will:

• Address resource needs, filing open shifts, and reducing overtime through strategic initiatives
• Provide administrative support for the portfolio, which includes ensuring accurate data entry into Paladin’s Employee Resource Planning Software, including administration of requests from Screening Personnel related to scheduling
• Work closely with People & Culture Department (Talent Acquisition and Training & Development) to track the readiness and expedite the deployment of new Screening Officer resources in the shortest amount of time possible
• Construct Screening Personnel Schedules for all checkpoints as dictated by the TWH Resource Deployment Schedules
• Implement schedules for Non-Screening Personnel including Service Delivery Managers and Facilitators
• Coordinate the start of shifts for Screening Personnel and Non-Screening Personnel ahead of checkpoint openings
• Strategically identify open shifts/open lines and work with Field Management and Operations Managers to ensure each checkpoint schedule adheres to contractual obligations
• Ensure the appropriate staffing levels during peak and non-peak periods
• Allocate the right number of Screening Officers to each checkpoint
• Routinely cross-reference data from CATSA’s TAS against Paladin’s ERP to identify discrepancies for investigation
• Schedule or cancel any shifts in the daily schedule prescribed to Paladin by CATSA
• Function as a Call-Centre Agent for scheduling related inquiries on a 24/7 basis, including responding to phone calls and electronic communications
• Administer and perform necessary data entry related to a variety of scheduling related updates
• Administer Paladin’s eHub application in accordance with Standard Operating Procedures for how open shifts are made available to Screening Personnel
• Work within a dynamic team environment with multiple operational stakeholders, including Operations Leadership, People & Culture and Quality Assurance
• Complete daily and weekly reports to send out to the management team
• Perform other duties as requested to assist with corporate and/or branch needs

What you bring to PASS:

• Ability to acquire Transportation Security Clearance (TSC)
• Clear criminal background
• Previous experience in Airport Operations, Business Administration or another related field (considered an asset)
• Previous experience as a Scheduler, Aviation and or management would be considered an asset
• Extensive knowledge of screening protocols, policies, and standards
• You have fluency in English, verbal and written (French considered an asset)
• Effective communication and interpersonal skills
• Adept to working in a fast-paced high volume work environment
• Demonstrated ability to maintain confidentiality and approach communication with diplomacy and tact
• Experience using scheduling software ( WinTeam considered to be a strong asset)
• Intermediate to advanced proficiency using MS Office
• Flexibility to work shifts that cover 7 day per week operations and shifts that may consist of 8-12 hours
• Able to consistently work overnight shifts

Posting closes August 24, 2025.