Manager, Process Owner – Finance Application Services (FAS) and Cost Allocation Services (CAS)
Top Benefits
About the role
What is the opportunity? Process Owners – Finance Shared Services (FSS) under the Operations Process Engineering group supports the Financial Operations centre that perform day to day execution of finance related processes such as reconciliations, vendor invoice payments, journal entry postings, finance application and cost allocation services. The objective of the Process Owners team is to reimagine and redesign the work done for FSS, by standardizing, simplifying and automating the processes within the broader team. Success is delivering transformational changes that achieve measurable improvements in both process efficiency and employee satisfaction. The Manager, Process Owner – Finance Application Services (FAS) and Cost Allocation Services (CAS) is responsible for the design, maintenance and continuous improvement of FAS and CAS processes, reducing risk and enhancing the overall efficiency and effectiveness of finance application and cost allocation processes. This individual will also optimize and transform operational processes through strategic initiatives with a risk mitigation mindset and will deliver strategic insights to business partners.
What will you do?
- Performs full analysis and execution of process reviews (detailed data-based analysis, root cause identification, process mapping, controls identification, gap analysis, recommendations, implementation, documentation) to eliminate unnecessary steps and improve overall performance of finance application and cost allocation related processes.
- Identifies opportunities for efficiencies, including optimization and transformation through more effective use of enablers/ levers around AI and automation.
- Implements automation and technology solutions (e.g. VBA) and/or work with IT partners to streamline processes and eliminate non-value added activities.
- Anticipates operational risks and issues and tracks to resolution.
- Designs and documents internal controls to mitigate risks identified through process reviews.
- Promotes innovative or improved methods to achieve targets.
- Collaborates with business partners, colleagues and stakeholders to strengthen relationships, and implement business solutions and best practices.
- Continuously seeks opportunities for improvement and innovation
- Prioritizes improvement opportunities for greatest impact, based on continuous oversight of quality, escalations, and stakeholder feedback.
- Raises, tracks and works to the resolution of issues/conflicts; escalates to others as appropriate.
- Assesses ambiguous situations and provides clarity to stakeholders as required.
What do you need to succeed?
Must have:
- University degree or equivalent experience (Business / Computer Science preferred)
- 3-5 years experience with E2E process review, process mapping, documentation, and remediation planning
- 2+ years experience in Application maintenance or End user support function
- Project management and planning skills
- Strong oral and written communication skills
- Strong collaboration and stakeholder management skills
- Confidence in decision making and strategic planning
- Sense of urgency with ability to handle multiple demands
- Strong Excel skills and Powerpoint skills
- Critical thinking
- Solid knowledge of implementing Controls and Risk assessment frameworks
- Change management minded
- Strong understanding of EPM (Enterprise Performance Management) applications, Business Rule Management and Application End User Support Function
Nice to Have
- Experience with Large data
- SOX Controls knowledge to meet process requirements
- Financial reporting cycle experience
- Operational /process background with exposure to LSS (Lean Six Sigma) or process re-engineering preferred
- Interest in AI solutions applied to process optimization
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Manager, Process Owner – Finance Application Services (FAS) and Cost Allocation Services (CAS)
Top Benefits
About the role
What is the opportunity? Process Owners – Finance Shared Services (FSS) under the Operations Process Engineering group supports the Financial Operations centre that perform day to day execution of finance related processes such as reconciliations, vendor invoice payments, journal entry postings, finance application and cost allocation services. The objective of the Process Owners team is to reimagine and redesign the work done for FSS, by standardizing, simplifying and automating the processes within the broader team. Success is delivering transformational changes that achieve measurable improvements in both process efficiency and employee satisfaction. The Manager, Process Owner – Finance Application Services (FAS) and Cost Allocation Services (CAS) is responsible for the design, maintenance and continuous improvement of FAS and CAS processes, reducing risk and enhancing the overall efficiency and effectiveness of finance application and cost allocation processes. This individual will also optimize and transform operational processes through strategic initiatives with a risk mitigation mindset and will deliver strategic insights to business partners.
What will you do?
- Performs full analysis and execution of process reviews (detailed data-based analysis, root cause identification, process mapping, controls identification, gap analysis, recommendations, implementation, documentation) to eliminate unnecessary steps and improve overall performance of finance application and cost allocation related processes.
- Identifies opportunities for efficiencies, including optimization and transformation through more effective use of enablers/ levers around AI and automation.
- Implements automation and technology solutions (e.g. VBA) and/or work with IT partners to streamline processes and eliminate non-value added activities.
- Anticipates operational risks and issues and tracks to resolution.
- Designs and documents internal controls to mitigate risks identified through process reviews.
- Promotes innovative or improved methods to achieve targets.
- Collaborates with business partners, colleagues and stakeholders to strengthen relationships, and implement business solutions and best practices.
- Continuously seeks opportunities for improvement and innovation
- Prioritizes improvement opportunities for greatest impact, based on continuous oversight of quality, escalations, and stakeholder feedback.
- Raises, tracks and works to the resolution of issues/conflicts; escalates to others as appropriate.
- Assesses ambiguous situations and provides clarity to stakeholders as required.
What do you need to succeed?
Must have:
- University degree or equivalent experience (Business / Computer Science preferred)
- 3-5 years experience with E2E process review, process mapping, documentation, and remediation planning
- 2+ years experience in Application maintenance or End user support function
- Project management and planning skills
- Strong oral and written communication skills
- Strong collaboration and stakeholder management skills
- Confidence in decision making and strategic planning
- Sense of urgency with ability to handle multiple demands
- Strong Excel skills and Powerpoint skills
- Critical thinking
- Solid knowledge of implementing Controls and Risk assessment frameworks
- Change management minded
- Strong understanding of EPM (Enterprise Performance Management) applications, Business Rule Management and Application End User Support Function
Nice to Have
- Experience with Large data
- SOX Controls knowledge to meet process requirements
- Financial reporting cycle experience
- Operational /process background with exposure to LSS (Lean Six Sigma) or process re-engineering preferred
- Interest in AI solutions applied to process optimization
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.