Inside Sales Representative

IRIDIA

Head Office, Vancouver, BC, CA

Greater Vancouver, BC, Vancouver, BC, CA

Requisition ID: 1038

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Help us enable even more peace of mind

Iridia was founded on the premise that broader access to Automated External Defibrillators (AEDs) would save lives. We then created the province’s first workplace AED program, and have gone on to help countless communities, businesses, and facilities become more resilient to sudden cardiac arrest.

We’ve built Canada’s first privately owned mobile hospital, appointed it with an advanced medical team, and deployed it to provide care to BC’s resource sector workers.

In times of COVID-19, we were all hand on deck, and acted as the voice of reason to provide practical guidance to businesses looking to operate in the face of the pandemic. Through our five-pillar approach we enabled companies to maintain operations and/or re-open for business. We also saw to it that Canadians could travel and get their much -needed vacations by opening a travel clinic dedicated to asymptomatic COVID-19 testing.

Along the way we’ve been shortlisted as a Top 100 employer, acknowledged for rapid growth, and nominated as having one of the best corporate cultures.

The journey to date has been a rich one to be sure, but there is much left to do.

Our values are our fundamental driving forces for decision-making. We have our sights set on making an even bigger difference in the health and wellbeing of British Columbians. And this is where you come in.

Role Specifics:

In the role of Inside Sales Representative, you will support our sales team in the SCA (Sudden Cardiac Arrests) division by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanation, and helping prepare quotations. This Full-Time permanent Inside Sale Representative role will be responsible for day-to-day sales support and customer service, and overall accountability of sales admin tasks and deliverables.

Key Responsibilities:

• Identify, research, and target potential accounts and new growth opportunities.
• Plan and coordinate meetings, conduct outbound sales calls, and follow up on all incoming leads.
• Receive, process, and respond to customer inquiries and orders via phone, email, and fax.
• Communicate with customers daily while demonstrating excellent professionalism, phone etiquette, and written communication.
• Build strong knowledge of Iridia’s full product portfolio to provide accurate information and exceptional customer support.
• Maintain accurate client records within the CRM and assist with inventory coordination and tracking.
• Prepare quotes, proposals, and required follow-up documentation to support the Sales team.
• Track and report on sales activities, pipeline updates, and lead progression.
• Assist with onboarding new clients by providing product information, documentation, and support materials.
• Participate in continuous improvement initiatives by sharing customer insights and recommending enhancements to sales processes.
• Maintain ongoing product knowledge through training and engagement with Iridia’s AED and program management offerings.

Skills and Qualifications:

• Post-secondary degree and previous experience working in a call center or related sales position preferred
• Excellent oral, written, and interpersonal communication skills
• Client-focused and high-level ability to maintain customer relations
• Excellent phone and cold calling skills
• Innovative and creative in generating new ideas with a mindset of continuous improvement
• Confident to drive sales while constantly being true to Iridia’s values.
• Focused on continuous improvement
• Team-Oriented - willing to help on projects that drive the company forward
• Entrepreneurial - able to wear many hats and thrive in scenarios
• Passionate- Embracing the same passion we have… to save lives. You want to make a difference and know that what you do day in and day out at Iridia Medical can potentially save someone’s life

In addition to a highly fulfilling opportunity to put your unique skills and abilities to use in a values-driven company, your seat on the Iridia bus comes with:

• The opportunity to directly make a difference every day, and the opportunity to further hone your skills in a highly dynamic work environment.
• Competitive remuneration (including base salary and a performance bonus)
• Extended health benefits, annual education fund, HSA/LSA, RRSP matching, potential housing subsidy allowance, and employee assistance program (EAP)
• A dynamic and collaborative working environment with highly engaged employees
• Paid vacation and sick days
• Recognition programs
• Social activities such as birthday celebrations, Iridia Day, staff lunches, quarterly events