Sr Manager, Practice Management & QA Processes Lead, Global IGA Transformation Office
About the role
What is the opportunity?
- This role leads the practice management agenda for the Global IGA Transformation Office (GITO), ensuring consistency and quality assurance across IGA processes. The Sr Manager is accountable for developing and maintaining the model (procedures, guidelines, playbooks, templates), executing QA oversight, and embedding strong validation/testing disciplines to maintain regulatory readiness and operational excellence.
What will you do?
- Lead design, testing, and maintenance of the global Intra-Group Arrangements (IGA) operating model (procedures, playbooks, templates)
- Drive & coordinate QA activities including data validation, remediation checks and alignment testing
- Champion continuous improvement and innovation in process design and standardization
- Lead impact assessment for any regulatory examinations and assessments
- Act as senior liaison with regional heads, Third Party Risk Management (TPRM), Finance, Transfer Pricing and Compliance for IGA policy and QA alignment; collaborate with platform SMOs, Procurement and Third Party Risk (TPR) teams on a regular basis and execute on the mandate regarding operational and risk management activities
- Ensure evidence documents and reporting meet regulatory expectations (OSFI, OCC, ECB, PRA); manage catalog of BAU practices and sustain the IGA operating model
- Mentor and develop managers/analysts to build QA expertise
- Foster a collaborative and accountable team culture sustaining BAU
What do you need to succeed?
Must-have
- Bachelor’s Degree in Business or Engineering RBC, SRMA experience
- 3 to 5 years of experience in an operational leadership role with significant experience in:
- Relationship management, large scale change management
- Strategy development and execution, Third party supplier management and procurement processes
- Risk and Governance practices
- Frameworks and methodologies
- 3+ years experience in Canadian or International Financial Services
- 3+ years experience in identifying and delivering revenue or cost saving benefits
- 3+ years’ of People Management experience
Nice-to-have
- Project and Change management experience, Agile PM experience
- Working knowledge of RBC Third Party Risk Management, Ivalua, Archer
- Excel vlookup/pivot table /PowerBI/Tableau
- Data management and data visualization, such as Tableau.
#LI-Post
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Sr Manager, Practice Management & QA Processes Lead, Global IGA Transformation Office
About the role
What is the opportunity?
- This role leads the practice management agenda for the Global IGA Transformation Office (GITO), ensuring consistency and quality assurance across IGA processes. The Sr Manager is accountable for developing and maintaining the model (procedures, guidelines, playbooks, templates), executing QA oversight, and embedding strong validation/testing disciplines to maintain regulatory readiness and operational excellence.
What will you do?
- Lead design, testing, and maintenance of the global Intra-Group Arrangements (IGA) operating model (procedures, playbooks, templates)
- Drive & coordinate QA activities including data validation, remediation checks and alignment testing
- Champion continuous improvement and innovation in process design and standardization
- Lead impact assessment for any regulatory examinations and assessments
- Act as senior liaison with regional heads, Third Party Risk Management (TPRM), Finance, Transfer Pricing and Compliance for IGA policy and QA alignment; collaborate with platform SMOs, Procurement and Third Party Risk (TPR) teams on a regular basis and execute on the mandate regarding operational and risk management activities
- Ensure evidence documents and reporting meet regulatory expectations (OSFI, OCC, ECB, PRA); manage catalog of BAU practices and sustain the IGA operating model
- Mentor and develop managers/analysts to build QA expertise
- Foster a collaborative and accountable team culture sustaining BAU
What do you need to succeed?
Must-have
- Bachelor’s Degree in Business or Engineering RBC, SRMA experience
- 3 to 5 years of experience in an operational leadership role with significant experience in:
- Relationship management, large scale change management
- Strategy development and execution, Third party supplier management and procurement processes
- Risk and Governance practices
- Frameworks and methodologies
- 3+ years experience in Canadian or International Financial Services
- 3+ years experience in identifying and delivering revenue or cost saving benefits
- 3+ years’ of People Management experience
Nice-to-have
- Project and Change management experience, Agile PM experience
- Working knowledge of RBC Third Party Risk Management, Ivalua, Archer
- Excel vlookup/pivot table /PowerBI/Tableau
- Data management and data visualization, such as Tableau.
#LI-Post
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.