Senior Application Support Analyst, GFT
Top Benefits
About the role
Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications. Come join us!
Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.
We believe that innovation should drive all that we do, in challenging assumptions and being big and bold with our ideas. We support our people in developing the technical, business and professional skills needed to be successful. You will work with partners from across the company, participate in networking events, and have access to a wide variety of supports including mentorship. You will work directly with leaders who believe in celebrating successes and sharing learnings with other teams to promote progress.
As the Senior Application Support Analyst, you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance and Audit IT. You will partner across IT, assigned business lines and 3rd party vendor, to analyze issues and technical system needs in order to resolve business issues and provide business solutions. You will have opportunities to work on critical RBC applications.
What will you do?
- Investigates, resolves, and reports on medium to highly complex technical issues requiring business application understanding. Works closely with business clients to understand priorities and impact, and provides timely and accurate reports to management and end-users on status of critical systems processes.
- Proactively identifies and acts on emerging issues (and works with Development teams) to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours.
- Is able to learn about multiple applications and technologies and how they interact in order to provide cross-function support. An understanding of how legacy and emerging technologies integrate is required.
- Makes recommendations on process improvements and enhances system and support documentation. Collaborate effectively with the development and SRE teams by identifying defects and opportunities for efficiencies through automation and enhancements
- Raise support tickets and work closely with vendors when additional support and learning is required for vendor developed applications
- Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards.
- Work on IT Risk deliverables: participate in DR exercise, help in DR planning and design; interacting with various auditors and make sure that applications function according to published RBC IT Risk Standards.
- Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff. Perform some of the above responsibilities after hours and on weekends on a rotational basis.
What do you need to succeed?
Must have:
- 5+ years of experience in a 24*7 production support role and supporting multiple applications
- Strong business domain understanding of Canadian Insurance and accounting basics (general ledger)
- 5+ years of experience in Linux technology platform, SQL, PL/SQL, Oracle Server, Shell scripts, Python.
- Strong analytical skill set and strong communication skills. Be able to communicate effectively in both technical and business terms.
- Ability to work independently, apply critical and strategic thinking to issues, and manage deadlines while multi-tasking amongst different priorities.
- Have working knowledge of ITIL Standards, Methodologies, SDLC, & audit requirements
- Experience working with teams across various geographies. Familiar and comfortable with Change Management activities. Computer Science degree or equivalent.
Nice to have:
- Experience with Stonebranch scheduler
- Understanding of SRE concepts
- Knowledge about IFRS17 standards
- Experience in supporting IBM datastage applications.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- Leaders who support your development through coaching and mentoring opportunities
- Opportunity to make a difference and lasting impact
- A world-class training program in financial services
- Work in a dynamic, collaborative, progressive, and high-performing team
- Supportive management: Coaching and managing opportunities
- Challenging work: You will make a difference
- Development opportunity: Time to take courses, learn new applications
- Opportunity to take on progressively greater responsibilities
#LI-POST
Job Skills
Accounting, Accounting Standards, Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, IBM InfoSphere DataStage, Information Technology (IT) Infrastructure, Interpersonal Relationships, Oracle SQL, PL/SQL (Programming Language), SQL Database Queries, SQL Databases, SQL Query Writing, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software, Unix, Unix Shell
Additional Job Details
Address:
410 GEORGIA ST W, FLOOR 3:VANCOUVER
City:
Vancouver
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-02
Application Deadline:
2025-10-24
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Application Support Analyst, GFT
Top Benefits
About the role
Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications. Come join us!
Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.
We believe that innovation should drive all that we do, in challenging assumptions and being big and bold with our ideas. We support our people in developing the technical, business and professional skills needed to be successful. You will work with partners from across the company, participate in networking events, and have access to a wide variety of supports including mentorship. You will work directly with leaders who believe in celebrating successes and sharing learnings with other teams to promote progress.
As the Senior Application Support Analyst, you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance and Audit IT. You will partner across IT, assigned business lines and 3rd party vendor, to analyze issues and technical system needs in order to resolve business issues and provide business solutions. You will have opportunities to work on critical RBC applications.
What will you do?
- Investigates, resolves, and reports on medium to highly complex technical issues requiring business application understanding. Works closely with business clients to understand priorities and impact, and provides timely and accurate reports to management and end-users on status of critical systems processes.
- Proactively identifies and acts on emerging issues (and works with Development teams) to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours.
- Is able to learn about multiple applications and technologies and how they interact in order to provide cross-function support. An understanding of how legacy and emerging technologies integrate is required.
- Makes recommendations on process improvements and enhances system and support documentation. Collaborate effectively with the development and SRE teams by identifying defects and opportunities for efficiencies through automation and enhancements
- Raise support tickets and work closely with vendors when additional support and learning is required for vendor developed applications
- Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards.
- Work on IT Risk deliverables: participate in DR exercise, help in DR planning and design; interacting with various auditors and make sure that applications function according to published RBC IT Risk Standards.
- Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff. Perform some of the above responsibilities after hours and on weekends on a rotational basis.
What do you need to succeed?
Must have:
- 5+ years of experience in a 24*7 production support role and supporting multiple applications
- Strong business domain understanding of Canadian Insurance and accounting basics (general ledger)
- 5+ years of experience in Linux technology platform, SQL, PL/SQL, Oracle Server, Shell scripts, Python.
- Strong analytical skill set and strong communication skills. Be able to communicate effectively in both technical and business terms.
- Ability to work independently, apply critical and strategic thinking to issues, and manage deadlines while multi-tasking amongst different priorities.
- Have working knowledge of ITIL Standards, Methodologies, SDLC, & audit requirements
- Experience working with teams across various geographies. Familiar and comfortable with Change Management activities. Computer Science degree or equivalent.
Nice to have:
- Experience with Stonebranch scheduler
- Understanding of SRE concepts
- Knowledge about IFRS17 standards
- Experience in supporting IBM datastage applications.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- Leaders who support your development through coaching and mentoring opportunities
- Opportunity to make a difference and lasting impact
- A world-class training program in financial services
- Work in a dynamic, collaborative, progressive, and high-performing team
- Supportive management: Coaching and managing opportunities
- Challenging work: You will make a difference
- Development opportunity: Time to take courses, learn new applications
- Opportunity to take on progressively greater responsibilities
#LI-POST
Job Skills
Accounting, Accounting Standards, Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, IBM InfoSphere DataStage, Information Technology (IT) Infrastructure, Interpersonal Relationships, Oracle SQL, PL/SQL (Programming Language), SQL Database Queries, SQL Databases, SQL Query Writing, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software, Unix, Unix Shell
Additional Job Details
Address:
410 GEORGIA ST W, FLOOR 3:VANCOUVER
City:
Vancouver
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-02
Application Deadline:
2025-10-24
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.