Bilingual Scheduling Dispatcher
About the role
Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com
SUMMARY
The Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.
KEY DUTIES & RESPONSIBILITIES
- Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources
- Provides support to facility management operations projects by planning and scheduling Technicians’ to project work
- Receives service requests from the call center and documents service request details into a work order
- Assesses and assigns priority to the work order
- Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
- Monitors and follows up on work order progress to ensure timely completion
- Prepares reports to assist in monitoring work orders and resource planning
- Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources
- Other duties as assigned
Work Requirements
- Must be able to work shifts, be on-call and be available to respond to emergencies
Knowledge & Skills
- 1 to 3 years of dispatch, scheduling or customer service work experience
- Ability to work well under pressure
- Ability to prioritize work orders based on order of importance and impact
- Ability to allocate work orders that result in optimal human resource utilization
- Ability to understand service request requirements and assign work orders to appropriate Technicians
- Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases
- Strong customer service orientation along with strong customer service skills and sense of urgency
- Good communication skills
- Understanding of and previous work experience within the facility management services organization, an asset
Licenses and/or Professional Accreditation
- None required
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
About BGIS
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.
Bilingual Scheduling Dispatcher
About the role
Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com
SUMMARY
The Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.
KEY DUTIES & RESPONSIBILITIES
- Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources
- Provides support to facility management operations projects by planning and scheduling Technicians’ to project work
- Receives service requests from the call center and documents service request details into a work order
- Assesses and assigns priority to the work order
- Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
- Monitors and follows up on work order progress to ensure timely completion
- Prepares reports to assist in monitoring work orders and resource planning
- Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources
- Other duties as assigned
Work Requirements
- Must be able to work shifts, be on-call and be available to respond to emergencies
Knowledge & Skills
- 1 to 3 years of dispatch, scheduling or customer service work experience
- Ability to work well under pressure
- Ability to prioritize work orders based on order of importance and impact
- Ability to allocate work orders that result in optimal human resource utilization
- Ability to understand service request requirements and assign work orders to appropriate Technicians
- Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases
- Strong customer service orientation along with strong customer service skills and sense of urgency
- Good communication skills
- Understanding of and previous work experience within the facility management services organization, an asset
Licenses and/or Professional Accreditation
- None required
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
About BGIS
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.