Top Benefits
About the role
Paladin Security is Hiring a Security Ambassador!
Location: Toronto, ON
Pay & Schedule: $27.05/hour | Full-Time | 12-hour Continental Rotation (0700–1900 / 1900–0700)
About the Role:
Join Paladin Security as a Security Ambassador at Mount Sinai Hospital, where you will play an integral role in ensuring a safe and supportive environment for patients, staff, and visitors. Working within the Emergency Department, you will take a proactive approach to identify and de-escalate potentially violent situations before they arise, fostering a positive safety culture across the facility.
This position is ideal for those who have a background in security, healthcare, or social services and possess excellent interpersonal and conflict management skills.
Key Responsibilities:
- Actively patrol the Emergency Department and waiting areas to identify early signs of agitation and intervene before escalation.
- Engage respectfully with patients, visitors, and staff to alleviate anxiety and promote a positive environment.
- Use verbal de-escalation and supportive communication techniques to diffuse tense situations.
- Collaborate closely with hospital teams including Triage, Nursing, Mental Health, and Security staff.
- Serve as a liaison between hospital staff and emergency responders during incidents.
- Monitor and document activity within the emergency department, including hourly census counts.
- Observe and report any visible health or safety concerns to clinical staff immediately.
- Participate in multidisciplinary team briefings and contribute to patient behavior management planning.
- Maintain awareness of available support resources and coordinate their use appropriately.
Training & Certification:
Successful candidates will attend mandatory 4-day, in-class certification training for MOAB (Management of Aggressive Behavior) and Use of Force at the Etobicoke office.
Requirements
Must-Have Qualifications:
- Legally authorized to work in Canada full-time.
- Valid Ontario Security License.
- Valid First Aid & CPR – Level C (from a WSIB-approved vendor).
- Proof of COVID-19 vaccination (two doses).
- Immunization records: Measles, Mumps, Rubella, Varicella, and two-step TB skin test.
- Education or experience in Social Service Work or a related field.
Nice-to-Have Qualifications:
- Strong judgment and interpersonal skills to manage aggressive or inappropriate behavior.
- Empathetic communication style in high-stress environments.
- Knowledge of applicable legislation, including the Criminal Code of Canada.
- Physical ability to perform the duties required in a hospital environment.
Benefits
- Health Care
- Dental Coverage
- Overtime Pay (Averaging Agreement)
- Growth Opportunities
- Comprehensive Training
About Paladin Security:
Paladin Security is one of Canada’s leading security providers, known for excellence in healthcare protection and customer-focused service. Our mission is to make the world a safer and friendlier place by investing in our people through extensive training, advancement opportunities, and a culture of respect and teamwork.
Join us and take pride in protecting one of Toronto’s most respected medical institutions while making a real difference in your community.
About Classet
Classet automates the most time-consuming recruiting tasks with voice AI.
Our view is that recruiters provide the highest level of impact to candidates when they spend their time building relationships and helping candidates succeed. Transform your hiring with Classet's AI-powered instant interview solution. Automate screening, schedule effortlessly, and hire top talent faster than ever. Experience the future of recruitment now!
We don't use AI to replace the human touch desperately needed in recruiting - we use AI to augment and accelerate it, while providing a best-in-class candidate experience!
Top Benefits
About the role
Paladin Security is Hiring a Security Ambassador!
Location: Toronto, ON
Pay & Schedule: $27.05/hour | Full-Time | 12-hour Continental Rotation (0700–1900 / 1900–0700)
About the Role:
Join Paladin Security as a Security Ambassador at Mount Sinai Hospital, where you will play an integral role in ensuring a safe and supportive environment for patients, staff, and visitors. Working within the Emergency Department, you will take a proactive approach to identify and de-escalate potentially violent situations before they arise, fostering a positive safety culture across the facility.
This position is ideal for those who have a background in security, healthcare, or social services and possess excellent interpersonal and conflict management skills.
Key Responsibilities:
- Actively patrol the Emergency Department and waiting areas to identify early signs of agitation and intervene before escalation.
- Engage respectfully with patients, visitors, and staff to alleviate anxiety and promote a positive environment.
- Use verbal de-escalation and supportive communication techniques to diffuse tense situations.
- Collaborate closely with hospital teams including Triage, Nursing, Mental Health, and Security staff.
- Serve as a liaison between hospital staff and emergency responders during incidents.
- Monitor and document activity within the emergency department, including hourly census counts.
- Observe and report any visible health or safety concerns to clinical staff immediately.
- Participate in multidisciplinary team briefings and contribute to patient behavior management planning.
- Maintain awareness of available support resources and coordinate their use appropriately.
Training & Certification:
Successful candidates will attend mandatory 4-day, in-class certification training for MOAB (Management of Aggressive Behavior) and Use of Force at the Etobicoke office.
Requirements
Must-Have Qualifications:
- Legally authorized to work in Canada full-time.
- Valid Ontario Security License.
- Valid First Aid & CPR – Level C (from a WSIB-approved vendor).
- Proof of COVID-19 vaccination (two doses).
- Immunization records: Measles, Mumps, Rubella, Varicella, and two-step TB skin test.
- Education or experience in Social Service Work or a related field.
Nice-to-Have Qualifications:
- Strong judgment and interpersonal skills to manage aggressive or inappropriate behavior.
- Empathetic communication style in high-stress environments.
- Knowledge of applicable legislation, including the Criminal Code of Canada.
- Physical ability to perform the duties required in a hospital environment.
Benefits
- Health Care
- Dental Coverage
- Overtime Pay (Averaging Agreement)
- Growth Opportunities
- Comprehensive Training
About Paladin Security:
Paladin Security is one of Canada’s leading security providers, known for excellence in healthcare protection and customer-focused service. Our mission is to make the world a safer and friendlier place by investing in our people through extensive training, advancement opportunities, and a culture of respect and teamwork.
Join us and take pride in protecting one of Toronto’s most respected medical institutions while making a real difference in your community.
About Classet
Classet automates the most time-consuming recruiting tasks with voice AI.
Our view is that recruiters provide the highest level of impact to candidates when they spend their time building relationships and helping candidates succeed. Transform your hiring with Classet's AI-powered instant interview solution. Automate screening, schedule effortlessly, and hire top talent faster than ever. Experience the future of recruitment now!
We don't use AI to replace the human touch desperately needed in recruiting - we use AI to augment and accelerate it, while providing a best-in-class candidate experience!