The Inside Sales Account Manager (ISM) develops and maintains solid business relationships by calling on potential and existing customers by phone and e-mail while selling across our product portfolio and service offerings.

Responsibilities

• Independently manage and develop relationships with a group of Key Accounts; own the relationship and work with them to understand their unique business challenges and initiatives.
• Ensure sales growth to meet annual revenue and profit targets by using selling strategies and by helping our customers.
• Identify and act on opportunities to sell additional products and value-added services.
• Prospect for new account opportunities.
• Grow product knowledge and sales skills through training and information sessions.
• Process incoming quote requests and orders received by phone, and e-mail in an effective and expeditious manner.
• Provide technical information as required and present solutions to meet clients’ business needs and fulfill requirements.
• Communicate on the availability of product and progress of existing orders as required.

Qualifications

• Post-secondary diploma or relevant combination of education and experience.
• 2-5 years of account management experience.
• Excellent relationship building and presentation skills.
• Proficient ability to communicate effectively with others, including the ability to speak clearly and professionally.
• Make customers and their needs a primary focus of one’s actions; develop and sustain excellent customer relationships.
• Ability to multitask, prioritize responsibilities and perform work with moderate supervision.
• Bilingual (French and English*), spoken and written. (*) This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.

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