Player Support Agent for Video Gaming - Montreal
Top Benefits
About the role
We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services for online payment and virtual goods providers.
Responsibilities:
- You would assist video game players in troubleshooting their account issues via ticketing, emails and/or live chat.
- You would interact with our clients' customers for all the inquiries they could have about the game.
- You would assist the developers by forwarding them impotant information from all the issues you handle with customers.
Requirements
-
Excellent English (spoken and written)
-
Passion for video gaming or customer service
-
Ability to juggle multiple tasks while managing your time efficiently
-
Comfortable with digital technologies (computers, video game consoles, touchscreens)
-
An interest in the video game industry
-
Experience in a relevant or related field (an asset)
-
Experience in a similar position (an asset)
Note that this position requires full-time availability. Morning, day or evening shift to fill.
Benefits
$17.95 per hour
Full-time schedule, plus employee benefits, including health and dental care, when eligible.
Partnerships with STM, Telus and BIXI (among others)
Employee Assistance Program
We look forward hearing from you
"Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members out side of the province of Quebec"
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas, Canada
Area of Work: Business Development, Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote
About Keywords Studios
We provide creative services to the global video games industry and beyond through our end-to-end platform, supercharged by our own technology. Our goal is to help you imagine more for your IP, bringing to life digital content that entertains, connects, and educates people worldwide. Established in 1998, we are a team of over 13,000 based across more than 70 studios in 25+ countries. We provide game-ready art, marketing services, game development, functional and localization testing, text and audio localization, everything from casting to audio post production, community management, player support, content moderation, and everything else you need across your game's entire lifecycle.
Talk to us about your external game development needs, no matter where you're at with your project. We have the experts to provide you with a bespoke solution tailored to your needs and budget.
Player Support Agent for Video Gaming - Montreal
Top Benefits
About the role
We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services for online payment and virtual goods providers.
Responsibilities:
- You would assist video game players in troubleshooting their account issues via ticketing, emails and/or live chat.
- You would interact with our clients' customers for all the inquiries they could have about the game.
- You would assist the developers by forwarding them impotant information from all the issues you handle with customers.
Requirements
-
Excellent English (spoken and written)
-
Passion for video gaming or customer service
-
Ability to juggle multiple tasks while managing your time efficiently
-
Comfortable with digital technologies (computers, video game consoles, touchscreens)
-
An interest in the video game industry
-
Experience in a relevant or related field (an asset)
-
Experience in a similar position (an asset)
Note that this position requires full-time availability. Morning, day or evening shift to fill.
Benefits
$17.95 per hour
Full-time schedule, plus employee benefits, including health and dental care, when eligible.
Partnerships with STM, Telus and BIXI (among others)
Employee Assistance Program
We look forward hearing from you
"Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members out side of the province of Quebec"
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas, Canada
Area of Work: Business Development, Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote
About Keywords Studios
We provide creative services to the global video games industry and beyond through our end-to-end platform, supercharged by our own technology. Our goal is to help you imagine more for your IP, bringing to life digital content that entertains, connects, and educates people worldwide. Established in 1998, we are a team of over 13,000 based across more than 70 studios in 25+ countries. We provide game-ready art, marketing services, game development, functional and localization testing, text and audio localization, everything from casting to audio post production, community management, player support, content moderation, and everything else you need across your game's entire lifecycle.
Talk to us about your external game development needs, no matter where you're at with your project. We have the experts to provide you with a bespoke solution tailored to your needs and budget.