About the role
À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Senior Client Manager - Shape the Future of Benefits Administration
Join our team and what we’ll accomplish together
Imagine being the trusted advisor to organizations across North America, helping nine million people access the benefits and retirement security they deserve. At TELUS Health Retirement and Benefits Solutions, you won't just manage accounts – you'll be the strategic partner that transforms how businesses care for their people.
For nearly three decades, we've been pioneers in automated administration services, and our cutting-edge Ariel platform continues to set industry standards. Now, we're looking for a dynamic Senior Client Manager who thrives on building relationships, solving complex challenges, and driving meaningful results.
We're seeking an exceptional Senior Manager, Client Services to spearhead our relationship with enterprise-scale clients. This isn't just another client management role – you'll be the strategic architect behind complex, multi-million-dollar benefit solutions that impact thousands of lives.
At TELUS Health Retirement and Benefits Solutions, you'll join a dynamic team – a rapidly expanding group that's breaking new ground in enterprise client services. With nearly 30 years of innovation behind our Ariel platform, we're positioned for explosive growth, and we need a proven go-getter to help us scale.
What you’ll do Enterprise Account Leadership
- Take full ownership of one of our major enterprise clients – a complex, hybrid SaaS/EAS solution serving thousands of members
- Become the trusted face of TELUS Health, managing every ticket, email, and phone call with precision
- Triage complex requests and guide our talented (but developing) analyst team toward optimal solutions
- You cannot be high-level with these clients – deep, detailed engagement is essential
Financial & Operational Excellence
- Master invoicing and billing operations while managing annual budgets with precision
- Leverage ticketing systems (ADO, Jira) to ensure seamless workflow management
- Prepare executive-level presentations for both internal stakeholders and client leadership
- Monitor and track all deliverables to ensure quality and timeliness
Strategic Growth Catalyst
- Start with one major client, then scale to manage multiple enterprise accounts
- Foster and build relationships with external large-scale clients
- Collaborate with our analyst team and cross-functional partners
- Navigate the long learning curve to become autonomous quickly in this complex environment
Growth Catalyst
- Uncover exciting "out-of-scope" opportunities that drive revenue and add real value
- Transform client challenges into profitable solutions
- Collaborate with legal teams to craft contracts that work for everyone
Project Orchestrator
- Master the art of juggling priorities while delivering quality results on time
- Lead change management projects that make a tangible difference
- Ensure every initiative contributes to long-term account profitability
Strategic Connector
- Bridge the gap between client needs and our innovative solutions
- Identify cross-selling opportunities across our diverse service portfolio
- Work with support teams to optimize client experience and platform adoption
What you bring? Your Foundation
- College education in administration, quality assurance, computer science, or related field
- 12+ years of experience turning challenges into opportunities
- Proven client-facing experience with enterprise-level accounts
- Demonstrated accountability in relationship management and reporting
- Invoicing and billing expertise with budget management experience
- Hands-on experience with ticketing systems (ADO, Jira, or similar)
- Exceptional English communication skills (both written and verbal)
- Go-getter mentality – you thrive in challenging, fast-paced environments
- Ability to work with US clients (occasional travel required)
Bonus Qualifications
- Health and welfare domain experience (pension/benefits industry knowledge)
- SaaS experience, especially handling system outages and crisis management
- Technical aptitude to understand complex solution components
Your Superpowers
- Business Translator: You decode complex business needs and craft elegant solutions
- Master Juggler: You thrive in dynamic environments where priorities shift and deadlines matter
- Communication Virtuoso: You connect effortlessly with C-suite executives and technical teams alike
- Travel Enthusiast: Ready for quarterly adventures to meet clients face-to-face
Join a Growing Success Story: Our team is expanding rapidly with exciting new clients on the horizon
- Mentorship & Development: Work alongside seasoned professionals who've built their careers here
- Complex Problem Solving: Every day brings unique challenges requiring creative solutions
- Enterprise Impact: Your work directly affects major Canadian and US institutions and their members
- Autonomy with Support: Independent work environment with a collaborative, learning-focused culture
- Career Trajectory: Clear path from single-client focus to multi-account portfolio management
Ready to be the bridge between innovation and impact? Let's accomplish something extraordinary together! À propos de nous Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
La santé et la sécurité de notre équipe, de nos clients et des communautés que nous desservons sont primordiales pour TELUS. Par conséquent, nous exigeons que toute personne qui se joint à nos Cliniques TELUS Santé soit complètement vaccinée contre la COVID-19.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
About the role
À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Senior Client Manager - Shape the Future of Benefits Administration
Join our team and what we’ll accomplish together
Imagine being the trusted advisor to organizations across North America, helping nine million people access the benefits and retirement security they deserve. At TELUS Health Retirement and Benefits Solutions, you won't just manage accounts – you'll be the strategic partner that transforms how businesses care for their people.
For nearly three decades, we've been pioneers in automated administration services, and our cutting-edge Ariel platform continues to set industry standards. Now, we're looking for a dynamic Senior Client Manager who thrives on building relationships, solving complex challenges, and driving meaningful results.
We're seeking an exceptional Senior Manager, Client Services to spearhead our relationship with enterprise-scale clients. This isn't just another client management role – you'll be the strategic architect behind complex, multi-million-dollar benefit solutions that impact thousands of lives.
At TELUS Health Retirement and Benefits Solutions, you'll join a dynamic team – a rapidly expanding group that's breaking new ground in enterprise client services. With nearly 30 years of innovation behind our Ariel platform, we're positioned for explosive growth, and we need a proven go-getter to help us scale.
What you’ll do Enterprise Account Leadership
- Take full ownership of one of our major enterprise clients – a complex, hybrid SaaS/EAS solution serving thousands of members
- Become the trusted face of TELUS Health, managing every ticket, email, and phone call with precision
- Triage complex requests and guide our talented (but developing) analyst team toward optimal solutions
- You cannot be high-level with these clients – deep, detailed engagement is essential
Financial & Operational Excellence
- Master invoicing and billing operations while managing annual budgets with precision
- Leverage ticketing systems (ADO, Jira) to ensure seamless workflow management
- Prepare executive-level presentations for both internal stakeholders and client leadership
- Monitor and track all deliverables to ensure quality and timeliness
Strategic Growth Catalyst
- Start with one major client, then scale to manage multiple enterprise accounts
- Foster and build relationships with external large-scale clients
- Collaborate with our analyst team and cross-functional partners
- Navigate the long learning curve to become autonomous quickly in this complex environment
Growth Catalyst
- Uncover exciting "out-of-scope" opportunities that drive revenue and add real value
- Transform client challenges into profitable solutions
- Collaborate with legal teams to craft contracts that work for everyone
Project Orchestrator
- Master the art of juggling priorities while delivering quality results on time
- Lead change management projects that make a tangible difference
- Ensure every initiative contributes to long-term account profitability
Strategic Connector
- Bridge the gap between client needs and our innovative solutions
- Identify cross-selling opportunities across our diverse service portfolio
- Work with support teams to optimize client experience and platform adoption
What you bring? Your Foundation
- College education in administration, quality assurance, computer science, or related field
- 12+ years of experience turning challenges into opportunities
- Proven client-facing experience with enterprise-level accounts
- Demonstrated accountability in relationship management and reporting
- Invoicing and billing expertise with budget management experience
- Hands-on experience with ticketing systems (ADO, Jira, or similar)
- Exceptional English communication skills (both written and verbal)
- Go-getter mentality – you thrive in challenging, fast-paced environments
- Ability to work with US clients (occasional travel required)
Bonus Qualifications
- Health and welfare domain experience (pension/benefits industry knowledge)
- SaaS experience, especially handling system outages and crisis management
- Technical aptitude to understand complex solution components
Your Superpowers
- Business Translator: You decode complex business needs and craft elegant solutions
- Master Juggler: You thrive in dynamic environments where priorities shift and deadlines matter
- Communication Virtuoso: You connect effortlessly with C-suite executives and technical teams alike
- Travel Enthusiast: Ready for quarterly adventures to meet clients face-to-face
Join a Growing Success Story: Our team is expanding rapidly with exciting new clients on the horizon
- Mentorship & Development: Work alongside seasoned professionals who've built their careers here
- Complex Problem Solving: Every day brings unique challenges requiring creative solutions
- Enterprise Impact: Your work directly affects major Canadian and US institutions and their members
- Autonomy with Support: Independent work environment with a collaborative, learning-focused culture
- Career Trajectory: Clear path from single-client focus to multi-account portfolio management
Ready to be the bridge between innovation and impact? Let's accomplish something extraordinary together! À propos de nous Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
La santé et la sécurité de notre équipe, de nos clients et des communautés que nous desservons sont primordiales pour TELUS. Par conséquent, nous exigeons que toute personne qui se joint à nos Cliniques TELUS Santé soit complètement vaccinée contre la COVID-19.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.